topic Re: Samsung tv and Amazon prime video in TV

Samsung tv and Amazon prime video

Talalbb — Thu, 28 Feb 2019 18:53:11 GMT

Hi dear

My problem is the subtitle for Amazon prime video app not working with Arabic subtitle ..all language can work except Arabic..the Arabic subtitle work with app in Samsung mobile app S9 and apple TV.

Netflix app work with Arabic subtitle in same TV

Thanks

Re: Samsung tv and Amazon prime video

AndrewL — Thu, 28 Feb 2019 20:21:34 GMT

@Talalbb: What is the model number of your TV? Have you contacted Amazon directly to enquire about any issues relating to Arabic subtitles in your region?

Re: Samsung tv and Amazon prime video

Talalbb — Fri, 01 Mar 2019 13:21:23 GMT

Hi sir

My model number for my TV its mu7350 .

And yes I contacted Amazon they support Arabic subtitle in my region

Arabic subtitle work with the browser and app phone (android and ios) and tablet and apple TV except Samsung TV mu7350

Re: Samsung tv and Amazon prime video

Talalbb — Mon, 04 Mar 2019 12:03:51 GMT

Hi dear

Any update?

Re: Samsung tv and Amazon prime video

Hking — Mon, 02 Sep 2019 23:43:21 GMT

Hi,
I’m having the same issue on my new Samsung Q70R. Any updates or solution yet?

Regards

Re: Samsung tv and Amazon prime video

Faresoyam — Wed, 04 Dec 2019 13:47:03 GMT

Hello

I am having the same problem with Samsung NU7100

Re: Samsung tv and Amazon prime video

Skhorchid — Tue, 10 Dec 2019 10:24:57 GMT

Also I have the same problem I have the new 55" UA55RU7100 and prime video does not support Arabic subtitle only it works on my iPad and iPhone which supports the Arabic subtitle. Please look at this matter as it is important to all ME users.

Re: Samsung tv and Amazon prime video

Talalbb — Tue, 10 Dec 2019 22:29:14 GMT

We still have same problem. The app not update

And we can't see prime video with Arabic subtitle even with new models (2019).

We need your support

Thanks

Re: Samsung tv and Amazon prime video

Skhorchid — Wed, 11 Dec 2019 07:50:35 GMT

We need a quick fix to this problem we bought your product and we desire your support

Re: Samsung tv and Amazon prime video

Semary — Sun, 26 Jan 2020 17:40:19 GMT

I have the same problem with my new TV Samsung UA49RU7100, please fix that issue

Re: Samsung tv and Amazon prime video

ahmedshawat — Wed, 05 Feb 2020 09:30:18 GMT

i have same problem on my 65" tv

just bought it 3 months ago

i conacted amazon they said problem from samsung app store not from amazoon

Re: Samsung tv and Amazon prime video

AntS — Wed, 05 Feb 2020 11:46:35 GMT

Hi guys,

Whilst you’re all very much welcome here, this particular Community forum is only supported by the Samsung UK & Ireland team.

Also, the TV Smart Hub is only the host for apps. In-app subtitles for a non-Samsung app like Amazon Prime would definitely be something that Amazon developers would need to add to their Smart Hub version of their app, rather than something that Samsung can do.

Re: Samsung tv and Amazon prime video

Fahad_Almazeedi — Fri, 07 Feb 2020 09:47:56 GMT

Hi All,

So what next, when this issue will be fixed??

It is not fair that all the other languages are there and Arabic subtitle is not supported by Samsung on their TV's, it is very disappointing thing from Samsung.

I wish that they fix it in the near future.

Re: Samsung tv and Amazon prime video

ahmed_samir82 — Thu, 26 Mar 2020 12:35:32 GMT

I have the same problem with my new TV Samsung 58RU7100, what is the solution for this issue?

Re: Samsung tv and Amazon prime video

Skhorchid — Thu, 26 Mar 2020 12:56:02 GMT

Unfortunately no reply from Samsung

Re: Samsung tv and Amazon prime video

Faisal2 — Sat, 18 Apr 2020 21:36:08 GMT

Samsung team,

please we need an immediate solution to add Arabia Subtitle to Amazon Prime App. In Samsung smart TVs.

Re: Samsung tv and Amazon prime video

Avi-Sh — Fri, 18 Sep 2020 08:04:25 GMT

Dear Samsung Team and fellows , My SAMSUNG RU7400 will not show Hebrew subtitles on Amazon Prime .

Heb subtitles are fully supported on Andriod and Windows Devices .

Re: Samsung tv and Amazon prime video

MohammedMagdy — Tue, 22 Sep 2020 13:16:28 GMT

This issue in Amazon itself and I called the help center to fix that. But there is not any plan in this time to add Arabic subtitle in TV , And this issue in all TVs not in Samsung only.

Re: Samsung tv and Amazon prime video

Fahad_Almazeedi — Wed, 16 Dec 2020 07:54:22 GMT

Any update??

Re: Samsung tv and Amazon prime video

eer4sam — Mon, 08 Feb 2021 18:15:06 GMT

I have the same problem. Not just Amazon prime, Google Play as well. I am assuming they are using the same API's or whatever. It was just fine until a few months ago. Then it suddenly stopped. I thought it is a glitch and a restart would fix. But no. It is persistent.

Netflix is good.
Amazon doesnt display subtitles.

Google play doesnt display subtitles.