topic Re: Smart Device trying to Connect Everytime in TV

Smart Device trying to Connect Everytime

ricsonarzola — Wed, 07 Aug 2019 13:16:07 GMT

Hi Guys,

Is there anyway to totally disable the notification Smart Device "you must give permission to connect...." and automatically denied all request? I leave in a condo with a shared wifi and this always pos-up. I been trying to denied all that request for a month now and yet still many are trying to connect.

Re: Smart Device trying to Connect Everytime

Madasahat — Wed, 07 Aug 2019 18:14:15 GMT

Settings/general/external device manager/device connection manager/ Then choose how you want devices on your network to be added and access your smart TV once you say ok for example you can turn notifications off

Re: Smart Device trying to Connect Everytime

ricsonarzola — Fri, 09 Aug 2019 12:03:22 GMT

@Madasahat wrote:
Settings/general/external device manager/device connection manager/ Then choose how you want devices on your network to be added and access your smart TV once you say ok for example you can turn notifications off

Thank you for your response.

I already tried that several days ago but still notifications still pops-up.

Also the another weird thing is it does not mention the name of the device just a "Smart Device".

Normally when I connect my laptop or mobile phone it displays the device name.

Re: Smart Device trying to Connect Everytime

Madasahat — Fri, 09 Aug 2019 16:23:38 GMT

@ricsonarzola wrote:
@Madasahat wrote:
Settings/general/external device manager/device connection manager/ Then choose how you want devices on your network to be added and access your smart TV once you say ok for example you can turn notifications off
Thank you for your response.
I already tried that several days ago but still notifications still pops-up.
Also the another weird thing is it does not mention the name of the device just a "Smart Device".
Normally when I connect my laptop or mobile phone it displays the device name.

You could try removing the "smart device " and make the settings to tell you and need approval

everytime a device connects until you narrow down the device

Re: Smart Device trying to Connect Everytime

ricsonarzola — Sat, 10 Aug 2019 00:09:25 GMT

Here's the list. whether access is denied or allowed, notification still pops-up.

This list are generated after the setting of Access Notifification either OFF or FIRST TIME ONLY.

All named Smart Device.

Re: Smart Device trying to Connect Everytime

Madasahat — Sat, 10 Aug 2019 01:56:50 GMT

That looks like same things app from a Samsung phone. I will post a picture of what my page looks like

Remove all devices and start fresh with that

If you leave off problem anyone on network can send images via phone

Re: Smart Device trying to Connect Everytime

Madasahat — Sat, 10 Aug 2019 01:58:35 GMT

@ricsonarzola wrote:
Here's the list. whether access is denied or allowed, notification still pops-up.
This list are generated after the setting of Access Notifification either OFF or FIRST TIME ONLY.
All named Smart Device.

Just realised your picture shows your TV is blocking the device that is ok. It is a samsung app the smartthings

Re: Smart Device trying to Connect Everytime

ricsonarzola — Sun, 11 Aug 2019 01:48:48 GMT

Than you very much. So smartthings hub trying to connect to my TV.
Still I don't know why that even I set my TV to ACCESS NOTIFICATION to OFF, notifications still pops-up.
I cleared the list (x135) wow looks everyone in the neighborhood are using this hub.

Re: Smart Device trying to Connect Everytime

Connorass7 — Mon, 18 Nov 2019 22:47:55 GMT

Was this issue solved? I can’t fix it !

Re: Smart Device trying to Connect Everytime

xmx1357 — Thu, 12 Dec 2019 04:08:06 GMT

Same, I'm on a school network and get these notifications every few minutes. I don't really see what the solution is to this from the existing posts.

Re: Smart Device trying to Connect Everytime

AndyShirl — Thu, 26 Dec 2019 13:56:13 GMT

Just had this annoying notification pop up - turning off the notifications in settings did not work - I turned off every Bluetooth device in the house - it was an old Bluetooth dongle connected to a laptop causing the problem - problem solved!

Re: Smart Device trying to Connect Everytime

Dbreitenbach — Mon, 06 Jan 2020 05:03:06 GMT

Were you able to find a fix ? This started happening to me too

Re: Smart Device trying to Connect Everytime

AndyShirl — Mon, 06 Jan 2020 21:14:16 GMT

It is probably a bluetooth device thats trying to connect - Turn off any external bluetooth devices in range of the TV (phones, laptops, dongles etc - process of elimination to identify the offending device.

Re: Smart Device trying to Connect Everytime

xmx1357 — Fri, 10 Jan 2020 23:37:50 GMT

I haven't found or heard of a solution yet. I thought it was a network connectivity issue, I didn't think that it had to do with bluetooth. If it was a bluetooth issue shouldn't I just be able to turn off the bluetooth on the television? I don't care if I'm connected via bluetooth to anything but there's no way to view any sort of bluetooth settings in the TV menu. It's unrealistic for me to search for every bluetooth device in range since I live in a densely populated university housing apartment.

My understanding is that the smart device notifications are coming through my shared university network. I've talked to Samsung directly via chat, and after an excruciating amount of time I realized that they don't seem to have a clue (maybe the engineers do but not the customer service). The only options I see are to just deal with a notification every five or so minutes, take my TV off the network forego connectivity and just use my xbox for apps and such, or just get an LG television.

Re: Smart Device trying to Connect Everytime

Whirl11 — Sun, 12 Jan 2020 21:10:37 GMT

Apparently, according to another Samsung page, these smart device access popups are because of Facebook being accessed on a smartphone. I can confirm this popup occurs for me just after going to my Facebook app on my smartphone.

The question for me is why is Facebook trying to access my smart tv?

This is very annoying. According to the Samsung post, Facebook is supposed to fix it. Google for more info.

Re: Smart Device trying to Connect Everytime

Tobbe — Sun, 19 Jan 2020 16:08:31 GMT

Hi,

I had the same problem. And it seems to be Facebook causing it.

See this link: https://www.samsung.com/us/support/troubleshooting/TSG01203254/

Hope it helps!

Re: Smart Device trying to Connect Everytime

NRHTX — Wed, 18 Mar 2020 18:43:42 GMT

Dear Samsung

As of today Jan 26, 2020 this is still happening. Once in a while the alert (Samsung smart tv alert, smart device your permission is required to connect your device to this tv) still pops up my my Smart TV. I purchased this TV last year Nov of 2019. Every time I select allow device and the alert still comes back.

Please fix, I can mirror my S8 to my smart tv without any issues. This alert comes up all the time when we are watching regular TV.

Update 18Mar2020, This is to confirm that it is related to Facebook. Every time a family member opens the Facebook app on the alert pops up all the time. Samsung you need to restrict 3rd party apps from doing this unless the user authorized it.

Re: Smart Device trying to Connect Everytime

Anonymous User — Wed, 18 Mar 2020 17:39:07 GMT

Саламалеким

Re: Smart Device trying to Connect Everytime

ricsonarzola — Thu, 19 Mar 2020 02:00:09 GMT

From samsung Technical Support Engineer

"Hi,

There might be another guys or friends(families) who connects same wireless router except you.
And there might be another working Facebook app.
To clerify the issue, I had requested deleting all Facebook apps including Facebook app in other user's phone.
Can you deleting FB apps which is connected to same wireless router? If possible, the pop-up will not be shown.(I guess).
I would like to know you can do it and test again.(I guess you cannot do it because you write the wireless router is public WIFI)
Jonghwan who is SPM in HQ is contacting with FB. If Facebook will not update its app, the issue will not be resolved.
Developer of Samsung cannot solve the issue. We suspect FB app abnormally refer Smartview SDK API.

Best Regards,
Jakkit Nonkaew (J)

Technical Support Engineer (AV)
Customer Service Group"

Re: Smart Device trying to Connect Everytime

ZaraVickers — Sun, 10 May 2020 18:31:30 GMT

Hi,

I currently can not access my TV as the TV is randomly not reckon using my phone that I have the remote fixed up to. This is the only remote on my phone and annoyingly cannot click to confirm the answer. I have turned the TV on & off and re set my iPhone...I am too scared to un install the SmartThings app though.

please see pictur