topic Re: Smart TV - Ads on the Menu Bar in TV

Smart TV - Ads on the Menu Bar

MrShak1982 — Wed, 20 Feb 2019 23:45:49 GMT

Surely there must be a way to disable this? If I'd known I'd be getting this I'd have brought a different brand. It's annoying me to the point where I'm serious considering getting rid. Sounds dramatic but it feels invasive.

Re: Smart TV - Ads on the Menu Bar

ChrisM — Mon, 25 Feb 2019 20:26:38 GMT

Hi @MrShak1982.

Did you manage to get this sorted out or are you still having the issue?

Re: Smart TV - Ads on the Menu Bar

MrShak1982 — Tue, 26 Feb 2019 13:15:05 GMT

Hi @ChrisM

No such luck, reached out to Samsung UK via twitter and they basically said the functionality is embedded into the TV so no way to disable it.

This will probably be the last Samsung smart TV I purchase tbh if that's their attitude towards customer privacy.

Re: Smart TV - Ads on the Menu Bar

ChrisM — Tue, 26 Feb 2019 15:55:14 GMT

That's not what we like to hear, @MrShak1982. Are you able to send us a photo of your TV with the apps showing?

Re: Smart TV - Ads on the Menu Bar

MrShak1982 — Mon, 11 Mar 2019 19:42:18 GMT

This one is for Sky Mobile, the last one was for Galaxy S10. Could do without them tbh, just frustrating to see. I don't put my TV on to stare at adverts.

Re: Smart TV - Ads on the Menu Bar

Mike103 — Fri, 07 Jun 2019 18:47:23 GMT

Same issue here, i have a visa advert in the same place. We will be selling the TV for a different brand.

Re: Smart TV - Ads on the Menu Bar

Pieter123 — Tue, 18 Jun 2019 16:23:14 GMT

What I don't get is why there has to be ads on a menu of a TV I paid lots of money for...wasn't that enough Samsung?

Re: Smart TV - Ads on the Menu Bar

Smile1988 — Sun, 07 Jul 2019 11:29:20 GMT

I have the same problem with my Q9F. How can I remove the ads???? That's not what I paid for...

Re: Smart TV - Ads on the Menu Bar

Furrnak — Sun, 14 Jul 2019 19:19:55 GMT

Yeh, it's a pretty terrible thing for Samsung to do, spend a boatload on the new Frame and Adverts? What a stupid thing to do, there are ways to stop them using DNS, but why should I have to? Last time I buy a Samsung product.

Re: Smart TV - Ads on the Menu Bar

Zignack — Sun, 25 Aug 2019 16:07:46 GMT

Yeah same *****ty problem in Denmark. Last Samsung product I ever bought if that's a thing now... I payed for my TV fair and square... We get attacked from companies no matter where the ***** we are or what we do. If you wanna implement ads on your tv software then hand out your TVs for free and let them sponsor our TV's.. If I payed for it... Then REMOVE THAT *****!!!! PERIOD!!!!!

Re: Smart TV - Ads on the Menu Bar

MrShak1982 — Mon, 26 Aug 2019 00:45:01 GMT

It's so frustrating!

Re: Smart TV - Ads on the Menu Bar

Zignack — Mon, 26 Aug 2019 16:03:55 GMT

It is indeed frustrating.. And as you can see, I don't think you're being anywhere near what I think is dramatic. That would be like taking your TV outside, set it on fire with live recordings and then post it on their facebook 😄 This is just telling them to stop invading our privacy when we actually payed for their product!

Re: Smart TV - Ads on the Menu Bar

Henrik4223 — Fri, 06 Sep 2019 12:27:35 GMT

I have the exact same problem in Denmark.

I bought an expensive Samsung Frame TV - now with ads it feels like a discount product!

I am NEVER EVER buying a Samsung product again - unfortunantley I bought the Note 10 plus a month ago - but thats not gonna happen again!!!

I am really mad - I dont get why they treat their customers like this - it will only lead to dissapointment and a feeling that the products are discount products!

Re: Smart TV - Ads on the Menu Bar

GregoryTV — Sun, 15 Sep 2019 16:15:58 GMT

I'm from Canada. These advertisements are a problem here as well. I simply wouldn't have purchased the product had I known and regret the decision to spend my money with this brand.

It may seem like a small thing but I don't have advertisements on display in my home because it's my HOME. Period.

Re: Smart TV - Ads on the Menu Bar

Ewchris — Sun, 15 Sep 2019 16:35:22 GMT

Yeah, I paid over $1000 for my tv and now you want to use me to milk ad revenue? No thanks.

Re: Smart TV - Ads on the Menu Bar

adriansmith31 — Mon, 16 Sep 2019 18:35:32 GMT

I bought my Samsung TV 2 years ago and paid £1300 which I was satisfied with until a firmware update that forced advertising onto my TV. They appear on the menu bar and the TV reguarly starts up defaulting to channel 4000 where it used to display ads now just displays a blank screen then makes the TV painfully slow and unable to change channel or inputs.

I paid for a premium product and I object to having advertising forced onto it without my consent. I will get rid of the TV and buy another brand. Shame as the TV is fantastic otherwise and I chose this originally over other brands due to it's exceptional picture quality. Sorry Samsung but I'm not going to buy one of your products again.

Re: Smart TV - Ads on the Menu Bar

MrShak1982 — Tue, 17 Sep 2019 08:17:56 GMT

It's so frustrating because it's not like their products are bad.

You don't get this problem with Android TV so just a bit disappointed Samsung would feel the need to do this.

Re: Smart TV - Ads on the Menu Bar

MrShak1982 — Tue, 17 Sep 2019 08:19:42 GMT

I'm with you on that one!

Advertising is everywhere you look. Last place I need to see it is when I'm chilling at home trying to escape and it pops up on my TV. Not acceptable. Especially as Samsung it the retailers don't make you aware of this.

It's like buying a brand new car and a week later the manufacturer turns up and covers it with marketing stickers!

Re: Smart TV - Ads on the Menu Bar

adriansmith31 — Tue, 17 Sep 2019 17:20:26 GMT

Yeah, should not be on a premium priced product either. The TV has got slower and slower with recent updates and factory resetting it does not help. Now that other manufacturer's are making OLED's I think it's time I switched from LCD's to OLED and back to Panasonic whilst I'm at it. 2-3 years ago Samsung's LCD's were in my opinion better than anything else out there but others have caught up now.

Re: Smart TV - Ads on the Menu Bar

iluvmye250 — Tue, 01 Oct 2019 02:50:55 GMT

Same thing here, I haven't turned on my TV in over a month, today I noticed flipping through live TV which I get via rabbit ears all these other channels.... After poking around I see they're coming from my internet connection, not the rabbit ears. I figured out how to disable those channels, via channel list, edit, high-lite the ones I don't want, then delete, but what the F**K is this ad on the menu bar? Anyone figure out how to remove it?