topic Re: Bbc I player not working in TV

BBC Iplayer not working

Tiptail1 — Mon, 09 Dec 2019 21:42:04 GMT

I had a message on BBC iplayer today saying that I needed to update software in order to keep using the services. I looked at the relevant thread on the help forum. I've reset and updated the TV software but it's still not loading tv shows. Can anyone give me any pointers? I have a UE40F5300

Re: BBC Iplayer not working

chadderz2020 — Mon, 09 Dec 2019 21:43:49 GMT

UE55H6400AK same issue 2900 current software/firmware no newer update.

Bbc I player not working

Ggg12 — Mon, 09 Dec 2019 22:10:30 GMT

BBC iplayer wont load on my Samsung smart tv it tells me to update app but there isn't a update please tell me what I can do

Re: Bbc I player not working

Topcat2 — Mon, 09 Dec 2019 23:12:14 GMT

I have the same problem on my UE48H6670 TV. All working until today. Shoddy!

Re: Bbc I player not working

Tiptail1 — Tue, 10 Dec 2019 06:17:19 GMT

I'm having exactly the same problem. I have followed the advice posted in previous forums regarding the same issue and still no joy

Re: BBC Iplayer not working

AsadM — Tue, 10 Dec 2019 10:21:46 GMT

Hi @Tiptail1. Hope you're enjoying your morning. With the issue you're having on the BBC iPlayer app, the security certificate on the app had expired resulting to the message you're now getting. An update will be required on the TV but if this is already installed, the message will be displayed for a few days but will eventually start working on supporting TV models. Can you please send us the software version on your TV? We'll take a look to find out if there's any updates available. You can find this in Support > Contact Samsung.

Re: BBC Iplayer not working

AsadM — Tue, 10 Dec 2019 10:23:36 GMT

Hi @chadderz2020 Thanks for letting us know. The information provided in the message we posted earlier will apply but as your TV is already on the latest software version, no further action is required from your end. This will get resolved on the TV soon. We apologise for any inconvenience caused.

Re: Bbc I player not working

AsadM — Tue, 10 Dec 2019 10:24:55 GMT

Hi Ggg12. Thanks for getting in touch. We posted a message on here earlier about the issue. Please refer to this message, and send us the model code and software version on your TV.

Re: Bbc I player not working

AsadM — Tue, 10 Dec 2019 10:26:17 GMT

Hi Topcat2. We're sorry to hear about that. Please refer to the message we originally posted on here.

Re: Bbc I player not working

AsadM — Tue, 10 Dec 2019 10:27:56 GMT

Hi Tiptail1. Thanks for your message. If the software version on your TV mode is on the latest version, the message will remain on the app for a few days, and will go away when this is resolved. We appreciate your patience.

Re: Bbc I player not working

DKR1 — Tue, 10 Dec 2019 10:57:21 GMT

Can you confirm position regarding BBC iPlayer for model UE55F8000.
Software version is T-FXPDEUC-1135.0.

There is no update currently available.

BBC IPlayer progs not loading

JBTE — Tue, 10 Dec 2019 11:15:13 GMT

LED TV Series 5, model no 22F5410AK, software version 2126. IPlayer programmes are not loading. Can anyone help, please?

Re: BBC Iplayer not working

Tiptail1 — Tue, 10 Dec 2019 11:30:49 GMT

Hi there,

The update has already been installed. I reset the tv last night and Iplayer is still not working. I won't be able to supply you with the software version until later but I set the tv to automatically update

Re: BBC Iplayer not working

Kath54 — Tue, 10 Dec 2019 11:46:08 GMT

I have model UE48H5500AKXXU and have the same software message yesterday and have no iplayer loading. I checked the software update and my tv had the updated 2009 version so no joy. I did the obvious and switched off at the plug and reset....no joy. I rang support yesterday and a helpful chap got in to my tv and was able to get iplayer working again but did hint there may still be a problem so I kept the reference.

Today I am back to Iplayer not loading and the same software update message as yesterday. I held on for support for about an hour. I again had the assistant check my tv and all the updates were there and they were not able to get iplayer going.

My case has been referred to a Product Specialist as my tv should support i player and the assistant was not able to find a solution. The assistant could not give any timescale as to when any help could be given. I asked for confirmation as to whether BBC iplayed is still supported on my tv and they confirmed it is. I would rather know if it is not so I will not be left hanging and waiting in a black hole.

Sorry I cannot give a more positive reply but it may still be worth you contacting support and any fix may work better for your tv than it did for mine. Be prepared for a long wait though.

Re: BBC Iplayer not working

Kath54 — Tue, 10 Dec 2019 11:51:50 GMT

correction .. update was 2900!

Re: BBC Iplayer not working

Dudsplace — Tue, 10 Dec 2019 12:07:44 GMT

I am also having the same issue. Model is

UE40F6500 software version 2126 with no update available. Will this be fixed please.

Re: Bbc I player not working

AsadM — Tue, 10 Dec 2019 12:12:26 GMT

Hi @DKR1. Hope you're doing well. The issue on your TV is occurring due to the security certificate expiring on the app. An update is available for your TV. You can download, extract, and apply the update via USB.
You can get the upgrade file from here: https://www.samsung.com/uk/support/model/UE55F8000STXXU/

Re: BBC IPlayer progs not loading

AsadM — Tue, 10 Dec 2019 12:19:25 GMT

Hi @JBTE. Hope you're enjoying your day. The issue on the BBC iPlayer app is due to the security certificate app expiring on the app. There is an update available for your TV.

You can download, extract, and apply this using a USB. The upgrade file can be found here: https://www.samsung.com/uk/support/model/UE22F5410AKXXU/

Re: Bbc I player not working

Ggg12 — Tue, 10 Dec 2019 12:56:03 GMT

LT24D390SW/XU

Re: Bbc I player not working

Ggg12 — Tue, 10 Dec 2019 12:56:23 GMT

LT24D390SW/XU