topic Re: Samsung Smart TV says Youtube will no longer be availabe fron 30Th June. WHY? in TV

Samsung Smart TV says Youtube will no longer be availabe fron 30Th June. WHY?

lofty29 — Sat, 13 May 2017 16:02:24 GMT

Samsung Smart TV says Youtube will no longer be availabe fron 30Th June. WHY?

Re: Samsung Smart TV says Youtube will no longer be availabe fron 30Th June. WHY?

AntS — Sat, 13 May 2017 19:42:21 GMT

What model TV do you have? It sounds like the app developer (YouTube/Google) has decided to no longer support that model with that app.

Re: Samsung Smart TV says Youtube will no longer be availabe fron 30Th June. WHY?

Sitronman — Fri, 19 May 2017 19:41:36 GMT

Thisis something I was very disapointed to hear about as well. Youtube is pobably my 2nd or 3rd most used app on the Tv (after Netflix and iPlayer). My tv is one of the older smart TV's (about 5 years old) - perhaps samsung want us to buy a new TV? Needless to say - I'm a bit miffed!! Our newer Samsung TV in the bedroom works fine and no notice of Youtube being switched off.

Re: Samsung Smart TV says Youtube will no longer be availabe fron 30Th June. WHY?

SubhashB — Mon, 22 May 2017 14:47:54 GMT

I have a AU40ES6200 SMART HD TV purchased in 2012. It started giving the same message recently. After checking for solutions on the net (there were none) I decided to check updates to firmware. For this get out of SMART mode (this is important otherwise the UPDATE option will be 'grey' and unusable) and on the remote control press MENU > SUPPORT >UPDATE. This will give you the option of updating through USB or directly from the net. I chose the latter and it took about 2 minutes for the download indicator bar to reach 100%. The update installation took another 30 seconds .... and VOILA, the offending YouTube message was gone! Pretty simple but not explained anywhere on the net. Hope this works for you too. :smileyhappy:

Re: Samsung Smart TV says Youtube will no longer be availabe fron 30Th June. WHY?

lofty29 — Mon, 22 May 2017 15:48:33 GMT

Hi,

Thanks for your reply. I' ll try that later.

My TV only displayed rhe message once so I presume it will go off on the 30th June as stated.

Do you think the firmware update fixes the problem or simply removed the message which will still go off on the 30th?

Re: Samsung Smart TV says Youtube will no longer be availabe fron 30Th June. WHY?

SubhashB — Tue, 23 May 2017 05:49:24 GMT

Ahaa - that question will get answered only on 1st July!!!

I'm surprised Samsung has not picked up this thread and clarified why this is happening - after all this is a SAMSUNG official website and they should have some one keeping their eyes and ears regarding customer feedback.

However, I am optimistic that the problem has been resolved because before the update I wasn't even able to go past the '30 June' message, in other words I could not access YouTube at all - now YouTube is working normally on the TV.

Updating the firmware is always a recommended action, so even if it does not resolve the said issue if I were you I'd update.

Best of luck.

Re: Samsung Smart TV says Youtube will no longer be availabe fron 30Th June. WHY?

KellyM — Tue, 23 May 2017 15:07:54 GMT

Hi all, we've had a look into this for you.

The YouTube app will no longer be supported on 2011 and 2012 Smart TVs from the 30th of June 2017. The app provider will be performing an update to the application, which means that the TV will no longer be compatible with the service.

Re: Samsung Smart TV says Youtube will no longer be availabe fron 30Th June. WHY?

yeyo — Wed, 24 May 2017 19:15:28 GMT

Very sad. It is google who is responsible off this?

Re: Samsung Smart TV says Youtube will no longer be availabe fron 30Th June. WHY?

lowrider007 — Thu, 25 May 2017 12:19:55 GMT

A very easy solution to this would be buy a chromecast, will work better than the TV's built in youtube app and it will give your TV better smart functionality.

Re: Samsung Smart TV says Youtube will no longer be availabe fron 30Th June. WHY?

kpretzel — Fri, 26 May 2017 01:01:53 GMT

I got the message also. As suggested here, I tried to update software. I got the message that the system had no new updates available. So, I assume I will be losing youtube. Very upsetting!!

Re: Samsung Smart TV says Youtube will no longer be availabe fron 30Th June. WHY?

yeyo — Fri, 26 May 2017 03:28:50 GMT

Or maybe buy another tv brand.

Re: Samsung Smart TV says Youtube will no longer be availabe fron 30Th June. WHY?

SubhashB — Fri, 26 May 2017 14:38:40 GMT

This is indeed not a good thing that within 4 years of purchse a major functionality of a TV is lost. SAMSUNG needs to rethink their policies or they will lose customers. If YOUTUBE is no longer available on my 'SMART' (?) TV on 1st July I shall be circulating this info on all my social networks - and I would recommend all others to do the same.

However, on a different note, we could try to access YOUTUBE videos by searching the browser app. Hopefully that route will continue to work.

Re: Samsung Smart TV says Youtube will no longer be availabe fron 30Th June. WHY?

marke — Sun, 28 May 2017 19:21:23 GMT

So your saying that samsung is intentionally allowing an update that will intentionally break a service that was once a main feature? Whats next a firmware update that will turn your tv off after 5 minutes so you have to buy a new one?

Wont be buying an expensive smart TV again if this is how you treat customers..

Re: Samsung Smart TV says Youtube will no longer be availabe fron 30Th June. WHY?

AntS — Mon, 29 May 2017 10:13:42 GMT

Hi all.

Just to clarify the situation (with a quick reword of what KellyM said before): the app developer (i.e. Google) is making a necessary update to their app's software, and that update is not compatible with TVs older than the 2013 models.

Re: Samsung Smart TV says Youtube will no longer be availabe fron 30Th June. WHY?

mafeehan — Tue, 30 May 2017 05:54:11 GMT

KellyM,

I see your reply. However, if the app provider (YouTube) is updating their application, can't Samsung update your software to accomodate this update?

I wouldn't think this would be beyond Samsung's capability. Or are you just trying to make us buy new SmartTVs? (We have two additional Smart TVs, but our largest one is the affected model).

I can stream with our AppleTV, but this lack of support from Samsung is disheartening. We use the YouTube app on this television quite a bit.

Smart TV not so "smart" anymore?

Re: Samsung Smart TV says Youtube will no longer be availabe fron 30Th June. WHY?

kpretzel — Tue, 30 May 2017 09:53:32 GMT

I agree with the other comment. It is ridiculous that if our tvs are a couple years old, software is not updated to adapt to apps. I am furious that I samsung is not making sure that the youtube app will still be functioning on their tvs. Honestly, I have been loyal to the samsung brand with other electronics besides my television and always recommended it to others. I am now rethinking my poor decision to stick with samsung. I would like to see samsung address this issue before the 6/30 deadline.

Re: Samsung Smart TV says Youtube will no longer be availabe fron 30Th June. WHY?

Mixisoft — Thu, 01 Jun 2017 11:23:23 GMT

No, it's not beacuse of Google. They're just developing their appilcation, which you can not say about Samsung. You not even try to run brand new softwares on a windows XP machine. I expecting a TV which I bought for long term (10+ years) usage, to follow innovations. I can accept that I wouldn't have new features or apps, but I expect that apps that have run when I bought the TV can be used during the whole lifecycle of the TV...

Re: Samsung Smart TV says Youtube will no longer be availabe fron 30Th June. WHY?

Eddib68 — Sat, 03 Jun 2017 09:15:54 GMT

@SubhashB wrote:
I have a AU40ES6200 SMART HD TV purchased in 2012. It started giving the same message recently. After checking for solutions on the net (there were none) I decided to check updates to firmware. For this get out of SMART mode (this is important otherwise the UPDATE option will be 'grey' and unusable) and on the remote control press MENU > SUPPORT >UPDATE. This will give you the option of updating through USB or directly from the net. I chose the latter and it took about 2 minutes for the download indicator bar to reach 100%. The update installation took another 30 seconds .... and VOILA, the offending YouTube message was gone! Pretty simple but not explained anywhere on the net. Hope this works for you too. :smileyhappy:

The TV firmware update cleared the message for me, thanks for the advice.

Re: Samsung Smart TV says Youtube will no longer be availabe fron 30Th June. WHY?

kpretzel — Sat, 03 Jun 2017 11:15:47 GMT

Updating the software when in or out of SMART mode does not work for me as suggested. When I do this, my tv says all my software is up to date, no updates available. So this is not a solution.

Has anyone been contacting Samsung directly to address this issue or are we all just complaining in this black hole of a message board?

Re: Samsung Smart TV says Youtube will no longer be availabe fron 30Th June. WHY?

kpretzel — Sat, 03 Jun 2017 11:17:22 GMT

And why can Samsung not update their software to be compatible with the app update?
Honestly, this is ridiculous.