topic Re: Airplay Pin not displayed in TV

Airplay Pin not displayed

Dhawal — Mon, 17 Jun 2019 17:35:22 GMT

Hello i have 2018 Q7FNA 65inches. In the settings menu the apple airplay setting is greyed out and says this function is not available. Although it shows in my phone and when i click it asks for a code but the tv does not display the code. Please help

Re: Airplay Pin not displayed

NathanDies — Sun, 04 Aug 2019 23:42:21 GMT

Hi, I am having the same issue with my Samsung Series 6 TV (UN65NU6900). My iPhone shows that I can send YouTube via Airplay over wifi. A 6 digit code does not generate, however. Also, since starting this post, the menu item keeps greying out.

I am in IOS 12.3.1 and my TVs software version is 1260.

Re: Airplay Pin not displayed

mclog — Thu, 19 Sep 2019 18:54:07 GMT

I have a 2019 Q60R 49" with software version 1318 to which I updated recently. TV and my ipad (ios 12.4.1) are on the same network, ipad shows tv in airplay dropbox. However, tv does not generate a code. When I try to open airplay settings on tv, tv screen gets black and nothing is shown... Sometimes airplay settings option on tv is grey-out. Any help is appreciated.

Re: Airplay Pin not displayed

Zlove304 — Sun, 24 Nov 2019 03:07:10 GMT

@mclog wrote:
I have a 2019 Q60R 49" with software version 1318 to which I updated recently. TV and my ipad (ios 12.4.1) are on the same network, ipad shows tv in airplay dropbox. However, tv does not generate a code. When I try to open airplay settings on tv, tv screen gets black and nothing is shown... Sometimes airplay settings option on tv is grey-out. Any help is appreciated.

I have this same issue with the nu6900 has anyone ever fixed this or spoke to Samsung about it?

Re: Airplay Pin not displayed

Thomas8112004 — Thu, 28 Nov 2019 06:31:28 GMT

I am also having this issue, has anyone solved the problem yet as this is still a reoccurring problem

Re: Airplay Pin not displayed

Zlove304 — Wed, 04 Dec 2019 00:21:32 GMT

I talked to customer service they suggest I return tv I refused insisting this is a software and not hardware issue. They called for a tech to come out and have haven't heard from them since. That was more than a week okay. Also I explained to them that there forums were covered in this issue and they found that odd since they rarely heard of the issue. I find that hard to believe. Horrible customer service.

Re: Airplay Pin not displayed

Zlove304 — Wed, 04 Dec 2019 01:23:45 GMT

Update just updated firmware on tv my tv did not find it I had to download from the website. But airplay is working now

Re: Airplay Pin not displayed

Thomas8112004 — Wed, 04 Dec 2019 01:25:50 GMT

How did you find the update and what is the link also thank you so much for helping me out

Re: Airplay Pin not displayed

Zlove304 — Wed, 04 Dec 2019 01:41:12 GMT

It's tv specific what model do you have

Re: Airplay Pin not displayed

dimikag — Sat, 28 Dec 2019 21:46:54 GMT

Just bought the Q70 series only to find out I have the same problem.
No AirPlay.
A. PIN does not show up on screen to allow iOS devices to connect.
B. When clicking the settings for airplay, the TV does not respond with a new menu for any setting. Just stays idle and dead.
I read several "approaches" but seems that there is a bigger problem ahead for those who bought this TV to enjoy interoperability with iOS like I did.
I am wondering if this is really some sort of a network - firewall issue. Of course all (iOS and TV) are updated to latest SW updates etc etc...

Any input to share my good people ? Thank you.

Re: Airplay Pin not displayed

NathanDies — Sat, 28 Dec 2019 22:25:45 GMT

I ended up calling customer service. The IT rep used remote access through my TV to reset software/firmware. It did not clear my saved username, passwords or apps either. Luckily, this fixed the issue for me and I've had great success with this TV.

Re: Airplay Pin not displayed

dimikag — Sat, 28 Dec 2019 23:32:47 GMT

Nathan you gave me a hint and I proceeded to reset all to factory settings.
It ... worked. At least to connect my iPhone. The settings - airplay remained idle (I almost did not try the iPhone)
I do not know if it is going to last, but we shall see.
Spent 3-4 hrs trying to find a workaround: Not good for a new buy that was supposed to work 100%.and everyone to enjoy. Meh.
Thank you and have a great new year !

Re: Airplay Pin not displayed

NathanDies — Tue, 07 Jan 2020 16:02:42 GMT

I'm glad it worked, dimikag. I had serious buyers remorse for the first two months on this TV. Agreed, not a good issue to have for a first buy/out of the box.

Cheers!

Re: Airplay Pin not displayed

Airplay22 — Wed, 08 Apr 2020 21:38:30 GMT

I tried and reset all to factory but airplay settings doesnt show up...

Re: Airplay Pin not displayed

adinike — Tue, 28 Apr 2020 07:35:09 GMT

Hey guys... not sure if this is solved, but i'm using a Q6 65" and have no problems. I did not try using the pin prompting method though, and given the problems you guys have i'm not about to try it.

But here's what i do for my own convenience right from the start, go to Settings (click on the settings icon to enter and not press up to the Quick Settings), get into General, and then go to Apple AirPlay Settings. From there under "Require code", go in and choose "Use Password Instead". That way you set your own password instead.

So for eg if you put 0000, whenever you want to connect your apple product to the TV through AirPlay, it will ask you for your password instead of waiting for the TV screen to pop up a prompting. Works for me, and second time onwards that is not required so it's really not a hassle problem. And i'm also assuming that possibly for a lot of you the setting is already set to that, which is why there is not pop up prompt as it expects you to have your password, not given by the TV. But problem is you do not know what is the password set in there. Give it a try!

Re: Airplay Pin not displayed

mwing — Wed, 09 Apr 2025 18:42:59 GMT

Yeah, broken for me too. Just a black screen.