topic Re: Samsung TV NS5300 Toslink Audio Optical volume is low to Home Cinema System? in TV

Samsung TV NS5300 Toslink Audio Optical volume is low to Home Cinema System?

RayGray — Fri, 08 Nov 2019 15:29:20 GMT

I have just bought a 32 inch Samsung NS5300 Television. My home cinema system Sony is Aux cable so I bought a Toslink Optical Audio converter but the maximum volume now available through my home cinema system is only average not loud at all. Why is this and how do I fix the problem? Weirdly if I do a sound test on my TV setting the tone it uses to test is really really loud. However the volume for the TV programmes etc is low?

Re: Samsung TV NS5300 Toslink Audio Optical volume is low to Home Cinema System?

TessM — Fri, 08 Nov 2019 16:44:24 GMT

Hey @RayGray,

how are you doing? I have had a look into this and it appears that the TV doesn't have any control over the optical audio converter. Have you tried to use a different one or contacted the manufacturer to provide you with more information about why this happens?

Re: Samsung TV NS5300 Toslink Audio Optical volume is low to Home Cinema System?

RayGray — Fri, 08 Nov 2019 16:35:40 GMT

A different one what? A optical cable?

Re: Samsung TV NS5300 Toslink Audio Optical volume is low to Home Cinema System?

TessM — Fri, 08 Nov 2019 16:44:59 GMT

We meant a different converter. Are you able to do that or try the converted with any other devices? ^TM

Re: Samsung TV NS5300 Toslink Audio Optical volume is low to Home Cinema System?

RayGray — Fri, 08 Nov 2019 16:52:57 GMT

Well not really I have already spent a lot of money on this TV the cables and the converter. The converter is extremely well review ed so I doubt it is that tbh

Re: Samsung TV NS5300 Toslink Audio Optical volume is low to Home Cinema System?

TessM — Fri, 08 Nov 2019 17:20:31 GMT

I really do understand your frustration @RayGray However, our support on how to connect other-brand devices to our TV's is limited. I can also see that this model is not an EU one, so I would encourage you to contact our colleagues in your area to provide you with further information. Find their contact details here: https://www.samsung.com/uk/function/ipredirection/ipredirectionLocalList/

Re: Samsung TV NS5300 Toslink Audio Optical volume is low to Home Cinema System?

RayGray — Sat, 09 Nov 2019 18:35:10 GMT

It is an EU television. I am in the United Kingdom. This is a brand new Samsung TV and something is holding the volume back need help with this matter.

Samsung UE32N5300 32" Full HD Television.

Re: Samsung TV NS5300 Toslink Audio Optical volume is low to Home Cinema System?

Huxo — Sun, 10 Nov 2019 02:38:13 GMT

I’ve a similar problem. Trying to use optical out via converter but Doesn’t work. Same TV, but Ua.

Re: Samsung TV NS5300 Toslink Audio Optical volume is low to Home Cinema System?

RayGray — Tue, 12 Nov 2019 15:23:33 GMT

Samsung can we get a proper solution to this issue please. I bought your television I need loud audio

Re: Samsung TV NS5300 Toslink Audio Optical volume is low to Home Cinema System?

Punkman — Fri, 27 Dec 2019 22:58:24 GMT

I've got exactly the same problem with my QE65. Low volume to my soundbase and have to turn up the volume high to get any sound out of it. Likewise, when you do the sound test this plays load through the soundbase. This issue has nothing to do with what you are connecting to but the line output volume of the optical connection. Clearly the test demonstrates the optical line output can play louder then when you are watching TV etc.

Samsung - please have a look into this and seems like a software update would fix this.

Re: Samsung TV NS5300 Toslink Audio Optical volume is low to Home Cinema System?

Punkman — Fri, 27 Dec 2019 23:02:39 GMT

Hi, I think you may have misunderstood what the the issue raised here is. It is not one of issues connecting to other brands external speaker devices but with Samsung's low volume level out put of the optical connection (which doing the sound test demonstrates it can play louder).

Re: Samsung TV NS5300 Toslink Audio Optical volume is low to Home Cinema System?

raq — Fri, 03 Jan 2020 15:42:00 GMT

Have the same problem on UE55KU6400 connected to Yamaha amplituner.

Listening TV on -30dB produces the same sound volume as listening to the radio, Spotify, or internet radio on -50db.

Sound volume from TV is very low. I read on another forum that it is a hardware issue. Samsung, will you do anything about it?

Is there any option in Factory Menu, that could fix that? Like PCM gain, or something similar?

Re: Samsung TV NS5300 Toslink Audio Optical volume is low to Home Cinema System?

Sylvietto — Fri, 03 Jan 2020 20:24:03 GMT

Same issue here with a 55ks7000 and a yamaha RX-V481 connected via optical cable.

Re: Samsung TV NS5300 Toslink Audio Optical volume is low to Home Cinema System?

raq — Fri, 03 Jan 2020 21:56:22 GMT

I asked for help and was contacted by Samsung service. They remotely checked my tv and as usual told me that everything is fine and that the problem is probably due to my cable network provider. They are always accusing my provider for everything (Smart Hub connectivity problems, freezing apps, discontinuous video) and never fixing the real problem. All they can do is a factory reset and if it doesn't help, they stop helping you.

Lots of people are complaining on the web and they are treating them with no respect.

Re: Samsung TV NS5300 Toslink Audio Optical volume is low to Home Cinema System?

Jorge_Machado — Sat, 18 Jan 2020 15:52:48 GMT

Also COMPLAINT IN OPTICAL LOW VOLUME.

I had found that if you select Speakers as audio out and change (max 100) volume and then switch back to optical than volume is changed too and this way you can have better output level.

SHAME ON YOU SAMSUNG

Re: Samsung TV NS5300 Toslink Audio Optical volume is low to Home Cinema System?

Mike35x95x1 — Sat, 29 Jan 2022 08:26:33 GMT

I had the same issue with Denon receiver. Luckily Denon had adjustable level volume for each input (max. +12 dB) so it was fixable this way. However the issue is on the Samsung side not the sound receivers!

Re: Samsung TV NS5300 Toslink Audio Optical volume is low to Home Cinema System?

Name6 — Mon, 11 Sep 2023 18:04:42 GMT

I have the exact same problem with my smart tv. The volume is normal only on Spotify. On YouTube and live tv it's very low and I have to turn it up to the max to make sound of it

Re: Samsung TV NS5300 Toslink Audio Optical volume is low to Home Cinema System?

Michal141 — Thu, 14 Dec 2023 06:22:53 GMT

Hello everyone! I’ve just bought Samsung The Frame QE65LS03BG and plugged it to Pro-Ject DAC Box E. RCA cable goes from DAC to integrated amplifier Electrocompaniet ECI 6 MKII and Dynaudio Heritage Special speakers. As everyone else in the thread claims, the sound level is significantly lower compared to my older Sony TV. I was very surprised that 200 W amplifier with volume turned to maximum gives only normal volume level. I haven’t measured dBs yet, but for sure the amplification of phono signal is easier than from this TV!

Re: Samsung TV NS5300 Toslink Audio Optical volume is low to Home Cinema System?

pianoman72 — Sat, 30 Dec 2023 23:43:57 GMT

I fixed the issue on my CU7000. It is a bit of a process. The problem is that the PCM Gain from the factory is set to -9dB. Obviously you want this to be set to 0 so it level isn't being changed.

One of the other posters in this thread had this idea and it was 100% correct.

What I did was I got an old android phone with an IR blaster and installed the app Rcoid free.

Download a Samsung TV remote that was created by SamyGO from within that app.

You will notice that the remote on the app has several extra buttons you need.

With the TV on, press INFO, then Factory.

Use the arrows on the remote to go to control - sound - PCM GAIN

Set it to zero. Don't touch anything else. Power off the TV to exit this service menu.

Hope that helps someone!

Re: Samsung TV NS5300 Toslink Audio Optical volume is low to Home Cinema System?

DAVIDEMMEDI82 — Fri, 23 Feb 2024 16:02:45 GMT

On the service menu of my qled 2019 q70r in the control/sound menu I cannot find pcm gain and db adjustment.

Do you know why and how to fix this?

Thanksss