topic Re: KS7500 keeps asking to check connect one connection when taken out of stand- by. in TV

KS7500 keeps asking to check connect one connection when taken out of stand- by.

tebbo — Thu, 15 Dec 2016 15:37:22 GMT

afternoon all.

as the subject line states, whenever i take my tv out of standby after it's been shut down overnight it now asks me to check the connect one is connected. needless to say - it is.

The only way i can clear it is to physically disconnect the cable from the tv and reconnect it.

All the channels are back in their places so it isn't losing anything stored.

Confusingly, if i put it in/out of standby after that, it seems to work ok.

many thanks

carl

Re: KS7500 keeps asking to check connect one connection when taken out of stand- by.

EmmaS — Thu, 15 Dec 2016 16:39:37 GMT

Hey Tebbo, can we call you Carl, or do you prefer Tebbo?

Has anything been changed on your TV recently? Which software version is it currently running on? Home > Settings > Support > Contact Samsung.

Re: KS7500 keeps asking to check connect one connection when taken out of stand- by.

tebbo — Fri, 16 Dec 2016 09:42:11 GMT

Morning EmmaS

please see this thread from last week:

https://eu.community.samsung.com/t5/TV-Audio-Video/NEW-FIRMWARE-FOR-UE43KS7500U-IS-CORRUPT/m-p/141151/highlight/false#M61

since then, i have this connect issue.

regs

Re: KS7500 keeps asking to check connect one connection when taken out of stand- by.

JessL — Fri, 16 Dec 2016 12:31:10 GMT

As this happened after a Software Update we'd recommend a Reset to refresh your TV's settings.

Go to Settings > Support > Self Diagnosis > Reset.

Keep us updated!

Re: KS7500 keeps asking to check connect one connection when taken out of stand- by.

tebbo — Mon, 19 Dec 2016 15:36:56 GMT

Afternoon JessL.

Resetting the tv system has had no affect on the issue - the problem remains.

i CAN confirm though that the issue will resolve if the connect one cable is disconnected from the tv OR the tv is put through a full power cycle (as opposed to being taken out of stand-by).

regs

tebbo

Re: KS7500 keeps asking to check connect one connection when taken out of stand- by.

EmmaS — Mon, 19 Dec 2016 18:07:28 GMT

When you reset your TV, did you do it with the One Connect box connected?

We'd recommend doing the reset with everything disconnected, then plug it all back in afterwards :smileyhappy:

Re: KS7500 keeps asking to check connect one connection when taken out of stand- by.

tebbo — Tue, 20 Dec 2016 15:17:27 GMT

EmmaS

resetting the TV whilst the connect one was dis-connected has made no difference at all, the issue remains.

i am seriously getting fed up with this TV and am on the verge of returning it to the vendor, these are not the sort of issues one would expect of a brand new unit.

regs

Re: KS7500 keeps asking to check connect one connection when taken out of stand- by.

KellyM — Tue, 20 Dec 2016 18:12:56 GMT

We've looked to our TV Experts for a little extra help with this one. We've sent you a PM with an update, be sure to pick up with us there!

Re: KS7500 keeps asking to check connect one connection when taken out of stand- by.

jules66 — Fri, 03 Feb 2017 16:23:07 GMT

I have the UE55KS7500 and I am having the same problem as the other members when i take the TV off standby I get the message check connection.Originally I could press my sky button and tv and sky box would connect this no longer happens please help

julian

Re: KS7500 keeps asking to check connect one connection when taken out of stand- by.

AntS — Fri, 03 Feb 2017 17:52:37 GMT

Hi @jules66.

What's the current software version on your TV? Settings > Support > Contact Samsung.

And does switching the Source back and forth make any difference?

Re: KS7500 keeps asking to check connect one connection when taken out of stand- by.

ja97520 — Tue, 11 Apr 2017 23:52:37 GMT

same problem here. please advise.

Re: KS7500 keeps asking to check connect one connection when taken out of stand- by.

DH2 — Sat, 17 Jun 2017 21:21:29 GMT

So what is the solution??

Re: KS7500 keeps asking to check connect one connection when taken out of stand- by.

idontcareabouta — Sat, 30 Dec 2017 15:43:02 GMT

Hiding the solution in a PM?! Seriously. Thanks for no help, I have a client with the same exact issue and if it's going to be this hard to get a solution I will simply recommend they change to a Sony TV. Thanks for nothing.

Re: KS7500 keeps asking to check connect one connection when taken out of stand- by.

Luctr — Tue, 12 Jun 2018 14:24:44 GMT

I'm having the same problem Please PM me the solution

Re: KS7500 keeps asking to check connect one connection when taken out of stand- by.

JAMES4578 — Tue, 12 Jun 2018 15:02:21 GMT

There was another thread on connection issues-this one related to SkyQ but there may be relevant information myself and others posted-regardless of connected devices. https://eu.community.samsung.com/t5/TV-Audio-Video/QE65Q7FN-loses-Sky-Q-box-after-being-in-standby/m-p/526136#M11549 otherwise Mod may advise info received fromTv experts.

Re: KS7500 keeps asking to check connect one connection when taken out of stand- by.

tebbo — Wed, 13 Jun 2018 13:03:29 GMT

apologies for anyone who requested an update from me, i have other things to be getting on with in my life than checking back on a now redundant thread issue.

the issue was resolved by Samsung, they replaced the mother board in my tv.

if you have the same issue, push for the same response i got.