topic Re: Stuck at smart hub being updated in TV

Stuck at smart hub being updated

Amaksoud — Fri, 12 Jul 2019 09:16:33 GMT

Hello,

My TV’s model code is UA40J5200

last night i reset smart hub and since then I receive the above message “ your smart hub is being updated, please try again later”.

I checked today morning to find it the same. I then tried to do EEPROM reset but the TV didn’t restart twice on its own as I was expecting so I guess the EEPROM reset for this model has different procedures.

Should it restart twice after I press the power button on the remote controller for 3 seconds and release it ?

Here’s what I did

1- press and hold physical power button (tv turned off)

2- within 10 seconds from step 1, press and hold remote controller power button for 3 seconds (tv starts again)

Any help would be appreciated

Re: Stuck at smart hub being updated

ChrisM — Sat, 13 Jul 2019 13:43:30 GMT

Hi @Amaksoud

Are you still receiving the message 'your Smart Hub is being updated'?

Re: Stuck at smart hub being updated

Amaksoud — Sat, 13 Jul 2019 13:52:37 GMT

Hi @ChrisM

Yes, I’m still getting it

Re: Stuck at smart hub being updated

ChrisM — Sat, 13 Jul 2019 14:01:32 GMT

Could you check that all the T&C's have been accepted (ticked)? Go to Menu > Smart Hub > Terms & Policy.

Re: Stuck at smart hub being updated

Amaksoud — Sat, 13 Jul 2019 14:25:31 GMT

Smart hub T&C & smart hub privacy policy don’t show any options except for scrolling down the screen, I think they are OK.

online remote management service T&C were not ticked (I didn’t activate remote management anyways) but I ticket it and still got the same issue

Re: Stuck at smart hub being updated

Amaksoud — Mon, 15 Jul 2019 07:08:27 GMT

Help is still needed please.

Re: Stuck at smart hub being updated

bjornj — Fri, 26 Jul 2019 19:51:38 GMT

Same problem but on a UE40F5505AKXXE.

Any help appreciated /Björn

Re: Stuck at smart hub being updated

Amaksoud — Fri, 26 Jul 2019 19:56:02 GMT

My Issue was resolved.

What I did was to open smart hub, click on applications and click on one of the apps that was not starting from smart hub home screen and surprisingly it opened normally.

Try that, it may help you. Also check that you have agreed to all licnese checkboxes (3 in my case, 2 were selected and the third was not)

Re: Stuck at smart hub being updated

bjornj — Fri, 26 Jul 2019 20:19:48 GMT

Thanks for the input.

I believe my issue started when I upgraded to sw 2126 from an ancient version a few weeks ago. Every now and then I was stuck on "smart hub being updated" when trying to access smart hub functions.

I tried to follow your recommendation wrt licenses. Unclear if it worked. The UI to the smart hub is really not great.

BR /B

Re: Stuck at smart hub being updated

bjornj — Sat, 27 Jul 2019 08:14:07 GMT

The behavior is now

1) first 45s after power-on: The TV says "smart hub is updating" (but in Swedish)

2) after 45s the Smart hub works

I *believe* this behavior is triggered by me updating the TV to version 2126 some weeks ago.

I would *guess* it is some kind of race where some parts of the firmware wait on something to happen that takes about 45s to happen.

The behaviour is robust, that is same behaviour every time => really annoying!

Some ideas are most welcome!!

Re: Stuck at smart hub being updated

Amaksoud — Sat, 27 Jul 2019 13:34:41 GMT

Hate to disappoint you but my TV always takes about 45 to 60 seconds after power on to be able to start smart hub from day 1, can't really recall what the message is but it has always been like this since I bought it and I got used to it. I'm running the latest firmware BTW

Re: Stuck at smart hub being updated

bjornj — Sat, 27 Jul 2019 13:45:45 GMT

Thanks for the update.

On Monday I will chat with the Samsung support-people. I am pretty sure (as sure I can be without access to source code) this is caused by erroneous design. Let's see if they have a decent work around. I will keep you posted.

I am using 3 channels to drive the TV: 1) terrestial digital tv, 2) Smart hub-built-in thru wifi, 3) Chromecast thru wifi.

If my wifi had not preferred to use 2) to watch Viaplay I would have had a very easy & good work-around.

BR Björn (who is M.Sc CSE & IEEE Sr member)

Re: Stuck at smart hub being updated

bjornj — Mon, 29 Jul 2019 13:09:36 GMT

Upate after my chat w/ the Samsung support-people.

Short-version: what a waste of time. I believe the built-in Smart-hub is a dying feature.

Long(er) version: They recommended "reset of Smart Hub". Did not help but I have the opportunity to enter credentials again. Fun. Not.

Bottom-line: I will convince my wife to use her Android phone to drive Chromecast to drive the Samsung TV. On Android 9 the Chromecast & the apps work like a charm.

Re: Stuck at smart hub being updated

Nheckman — Fri, 27 Sep 2019 18:27:10 GMT

This worked! Thanks.

Re: Stuck at smart hub being updated

Vibrancegrl — Tue, 19 Nov 2019 05:52:59 GMT

Mine has been doing the same thing for 3 weeks now. I just tried the advice from someone in this thread and it worked!! Go into smart hub, click on an app that you have never used. It will say that app needs updated, it updates automatically and away you go! Yay!!

Re: Stuck at smart hub being updated

Jamie12 — Thu, 12 Dec 2019 19:01:32 GMT

@ChrisM wrote:
Hi @Amaksoud

Are you still receiving the message 'your Smart Hub is being updated'?

Re: Stuck at smart hub being updated

Jamie12 — Thu, 12 Dec 2019 19:03:50 GMT

Ive ticked the agreed boxes done a factory reset. Clicked on recent apps and also switched off tv by power and remote. Also pressed mute 1,8,2 but nothing

Re: Stuck at smart hub being updated

Micky1985 — Sun, 22 Dec 2019 15:36:27 GMT

Turn off TV with remote control.
Wait a few moments.
With the remote control press the following keys in sequence: Info -> Menu -> Mute -> Power. I repeated this twice and the Service Mode screen then appeared.
Select the 'Option' menu item.
Select 'Factory Reset'.
Wait for the TV to restart.
After 30 minutes the TV had not restarted so I turned it on with the remote and I was presented with the setup screen.
Followed the setup.
Went to Smart Hub to find all my apps back and working!

Re: Stuck at smart hub being updated

Kimmy071364 — Sun, 22 Dec 2019 15:51:35 GMT

I'm having same problem my model number is UE48H6240 I done factory reset

Re: Stuck at smart hub being updated

Kimmy071364 — Sun, 22 Dec 2019 16:03:36 GMT

I'm now being told that when you try to down load an app it's says The function is not currently supported