topic Re: New Apple TV and Airplay firmware update not available? in TV

New Apple TV and Airplay firmware update not available?

Saracen — Tue, 14 May 2019 11:52:52 GMT

The new firmware for the 2018 and 2019 Samsung TVs to support Airplay 2 and the Apple TV app has been announced and plenty of people have posted photos of it working. But my TV can't seem to find an update from its current v. 1251 firmware. And the support pages on the Samsung website don't list a newer firmware. Anyone had success getting this update?

Re: New Apple TV and Airplay firmware update not available?

DannyT — Tue, 14 May 2019 12:38:24 GMT

Hi there, @Saracen.

On most of our TVs, that's the update that you need! Could we first just double check what TV you're using?

If you can't find the Apple TV app in recommended apps, then we'd advise a Soft Reset of the Smart Hub. You can do this by going to Settings > Support > Self Diagnosis > Smart Hub Reset.

Re: New Apple TV and Airplay firmware update not available?

NickosD — Tue, 14 May 2019 16:56:22 GMT

I also have an issue with my tv (ue43nu7092). I dont see the appletv app nor i have received any firmware updates

(Greece)

Re: New Apple TV and Airplay firmware update not available?

JAMES4578 — Tue, 14 May 2019 17:12:51 GMT

Some information on the Tv app available for compatible sets https://appleinsider.com/articles/19/05/13/support-for-airplay-2-apple-tv-app-on-samsung-televisions-rolling-out-now https://www.engadget.com/2019/05/13/apple-tv-app-samsung-smart-tvs/

Re: New Apple TV and Airplay firmware update not available?

Dangelwalker — Tue, 14 May 2019 17:16:03 GMT

it is written ERR30001

What is it?

Re: New Apple TV and Airplay firmware update not available?

Dangelwalker — Tue, 14 May 2019 17:35:03 GMT

is model UE65NU7099 supported????!

Re: New Apple TV and Airplay firmware update not available?

Saracen — Tue, 14 May 2019 19:17:57 GMT

Interesting: when I got home it was all working with Airplay visible on my iPhone and the Apple TV app already installed firmware is still 1251 so I guess that wasn’t the issue, just waiting for the push from Samsung. Mine is an NU8000 BTW.

Thanks for the tips!

Re: New Apple TV and Airplay firmware update not available?

Saracen — Tue, 14 May 2019 19:19:18 GMT

Interestingly the TV only shows up as an AirPlay destination when powered on. Unlike the actual Apple TV that can always be woken up with Airplay.

Re: New Apple TV and Airplay firmware update not available?

Justworkpls — Tue, 14 May 2019 22:37:02 GMT

I have a

75" Class Q7FN QLED.. and I tried the reset as recommended above and the app isn’t available. The update says I’m running 1262. As long time iOS user I as pumped to hear th news, but nada. Please help.

Re: New Apple TV and Airplay firmware update not available?

JK86 — Wed, 15 May 2019 16:22:18 GMT

I have a 43NU6900 4K which is listed as one of the models that should be getting the Apple TV app but I still don't have it. Firmware is up to date and I tried resetting SmartHub but nothing chaged. Any ideas?

Re: New Apple TV and Airplay firmware update not available?

DannyT — Thu, 16 May 2019 08:55:33 GMT

@NickosD - We currently only have info available for our UK/Ireland TV's here. Have you tried getting in touch with Samsung Greece. Check out their contact info here.

@Justworkpls - Could we grab the full model code of your TV, and we'll take a look for you?

@JK86 - You're right. You should indeed have access. Are you still having issues with this? Do you have an Apple ID and iTunes account? You may first need to download the app, and it can be found in 'Recommended Apps'.

@Dangelwalker - Again, we only have info for UK models at the moment. It looks like this a German model? Have you tried getting in touch with Samsung Germany. You can contact them here.

Re: New Apple TV and Airplay firmware update not available?

graham31 — Thu, 16 May 2019 11:20:00 GMT

Hello my not showing up iv try what you guys suggested But still not work my model is NU7199 it on the list so I’m not sure what going on

Re: New Apple TV and Airplay firmware update not available?

ChrisM — Thu, 16 May 2019 13:31:23 GMT

Hi @graham31

Have you gone into 'recommended apps' to check for this?.

Re: New Apple TV and Airplay firmware update not available?

graham31 — Thu, 16 May 2019 13:33:12 GMT

hi yeah i have and airplay 2 not showing at all as well

Re: New Apple TV and Airplay firmware update not available?

graham31 — Thu, 16 May 2019 13:37:29 GMT

as well add to that im on update 1252.0

Re: New Apple TV and Airplay firmware update not available?

ChrisM — Thu, 16 May 2019 13:45:11 GMT

Hi @graham31

Have you also tried a Smart Hub reset?

Re: New Apple TV and Airplay firmware update not available?

graham31 — Thu, 16 May 2019 13:46:44 GMT

yep try that like 4 times now and still no luck

Re: New Apple TV and Airplay firmware update not available?

JK86 — Thu, 16 May 2019 15:56:16 GMT

@DannyT It's not showing in recommended apps for me. My firmware is up to date and I've reset SmartHub several times. Not sure what is going on. I do have an iTunes and Apple account.

Re: New Apple TV and Airplay firmware update not available?

Anmale86 — Thu, 16 May 2019 16:06:45 GMT

UE55NU7021 tv (7 series UHD) still nothing despite resets and software updates being run. 1252 software version

Re: New Apple TV and Airplay firmware update not available?

Franki1 — Thu, 16 May 2019 18:24:29 GMT

Hi,

i am also running 1262 but still can’t find the apple tv app.

my full model no is: QE65Q9FAM

Software version: T-KTMDEUC-1262.0, BT - S

please help!