topic Re: Smart Remote repeat issues in TV

Smart Remote repeat issues

PMGinNY — Tue, 17 Oct 2017 01:03:21 GMT

I have a 2 month old 65 inch MU9000. Last week nothing on the remote would work except for the power button. After unplugging the tv and plugging it back in all worked. Two days later this occurred again. After lengthy call with Samsung I got no where other than the same fix. Today makes three times in a week. When trying to manually pair it finds no devices. When I push a button the little red light blinks for a few seconds and that’s it.

I have direct tv and sonos play bar connected to the one connect box.

The software is up to date.

Any ideas? Is this a remote issue or a tv issue?

thanks you for any help.

Re: Smart Remote repeat issues

ChrisM — Mon, 23 Oct 2017 19:49:51 GMT

Let's try a reset on the Smart Remote @PMGinNY. Press and hold the return/source button on the remote for 10 seconds. This will reset the Smart Remote. You'll then need to re-pair it to the TV. Let us know how it goes.

Re: Smart Remote repeat issues

PMGinNY — Tue, 24 Oct 2017 17:35:17 GMT

Hi Chris- thank you for the reply. Unfortunately i had tried this prior to the last occurrence of the issue. However, let me give you one update...the issue has not resurfaced in the last few days but i notice every day that the red light on the top of the remote is almost constantly flashing. I am not sure what this means but it happens when the TV is off. Three days ago i got a notice on screen that my remote batteries were low (even though they were very new batteries). I changed them but the flashing continues.

Lastly- after a call to Samsung they did send me a new remote. At the moment i have not done anything with the new remote because the original one has worked for a few days now with no issue (although i remain skeptical). I guess i will have to call Samsung to figure out how to "unpair" current remote and start using new one? But i am not sure if what i describe is in fact a remote or TV issue. Thx for your help

Re: Smart Remote repeat issues

PMGinNY — Sun, 29 Oct 2017 18:03:58 GMT

Well...after original remote stopped working again I connected the replacement remote sent by Samsung. Two days later and the remote will not work (other than power on/off). The tv finds no device when trying to pair. I can only get it working by unplugging the tv and then plug it back on.

So so disappointed with this. I will try calling Samsung back and demanding they help me. I don’t know what the heck is causing this.

Re: Smart Remote repeat issues

PMGinNY — Fri, 03 Nov 2017 02:07:18 GMT

I give up! New remote lost connection with the tv yet again. Resolved by unplugging tv. Clearly some issue with the tv that cannot be resolved. I think I need a new tv. How will Samsung address this?

Re: Smart Remote repeat issues

Phil12 — Fri, 03 Nov 2017 07:09:40 GMT

The Smart Remote uses, as you know, Bluetooth, except for turning on and off the TV, that uses normal infra red, so this points to a problem with the Bluetooth side. Given you have had a second remote do the same thing, we can be fairly confident the remote isn't the problem.

It could be interference, try moving the One connect box to another location for testing, also ensure you are using good quality fresh batteries just to rule those out.

Is the remote kept in the same room all the time so it can keep paired up?

If problems still persist it is likely a fault with Bluetooth in the TV.

Regards

Phil

Re: Smart Remote repeat issues

PMGinNY — Fri, 03 Nov 2017 10:17:33 GMT

Thx for the reply Phil.

Yes brand and new brand name batteries multiple times. And yes the remote has never left the room.

The one connect box sits on top of my direct tv receiver with nothing else near it. Besides dtv the only things connected to one connect is a sonos play bar via the audio optical and a blue ray player.

I actually didnt know the tv could have a Bluetooth problem. Is that fixable via remote intervention from Samsung?

thx again.

Re: Smart Remote repeat issues

PMGinNY — Fri, 03 Nov 2017 12:30:31 GMT

Thx for the reply Phil.

The OneConnect box sits on top of my Direct TV receiver- could that really be an issue? The only other things connected to OneConnect is the Sonos Playbar (via optical audio) and a Blue Ray Player.

The remote never leaves the room and it has fresh brand name batteries.

I actually didnt know the TV could have bluetooth issues- is this fixable in any way by Samsung?

Thx for your help!

Re: Smart Remote repeat issues

Jeffnewtonuk — Sat, 19 May 2018 21:38:08 GMT

I am having exactly the issues and its my first and last Samsung TV. Ridiculous situation that is all over internet as a known issue. I have spent countles hours (no exageration) trying to use the TV including constantly unplugging from the wall and i’m lucky if it lasts 8 hours before the dreaded flashing red light again.

Re: Smart Remote repeat issues

PMGinNY — Mon, 21 May 2018 17:15:36 GMT

Ugh man that sucks! I got so frustrated that I gave up. I found an old Samsung remote that had all the buttons I needed and just started using that...annoying that I had to settle for that on a brand new tv. Ironically I picked up the remote after a few months and it worked.....for a day.

I assume the only real fix is a tv replacement, did you get any better info or insight?

Re: Smart Remote repeat issues

iaotre — Thu, 23 Aug 2018 19:56:53 GMT

I nave the same problem with a month old TV!!!

Just turn off possible

Re: Smart Remote repeat issues

CeciliaMuinos — Thu, 13 Sep 2018 19:02:07 GMT

I have the same problem here... any update?

Re: Smart Remote repeat issues

Frankie1970 — Tue, 04 Dec 2018 12:52:19 GMT

Hi, yes I'm another unhappy chap with a simular issue. Ive a MU7070 tv with a Samsung HW-H750 soundbar.

Not going into too much, I believe with all my research into my issues which is; Samsung MU7070 tv not connecting with soundbar and smart remote.

Ive done everything and tried everything from unplugging, holding buttons, etc etc.

I BELIEVE THERE IS AN ISSUE WITH SOME 2016/17 models with bluetooth connectivity due to a firmware bug!!

I yet havnt bothered contacting Samsung because they dont seam to help with what I have read with others having simular issues.

I just hope that Samsung can find this firmware issue and we can move on!!!

I'm not sure yet but I think that when the tv warms up or when the room temp has warmed up I seem to have better success of connection??

Usually when tv has been on say half hr, i just simply power on the soundbar again manually and all is good with the bluetooth connectivity once again thus smart remote works. This doesnt always work but has prooved my best quick fix for now!!

Totally not relivent to this issue directly, I have to say I bought my soundbar together with my previous tv back in Jan 2015 and had a 49" Samsung HU7000 but after 2 yrs there was a fault with the tv fan and I spent lots of time and energy to get the tv fixed without any help what so ever with Samsung. I couldnt believe that a tv being just 2 yrs old that you cant by a fan. Partmaster discontinued parts for this tv after just 18 month after its prediseccor!!

So I bought another Samsung TV, being my current set. So within less than 4 yrs im on my 2nd Samsung tv with this second one having bluetooth connection issues 😕

Re: Smart Remote repeat issues

Yergtm — Mon, 24 Dec 2018 12:29:28 GMT

I have the same issue. My NU8000 was purchased a few months ago and has done this ever since I bought it. The remote usually pairs the first time but it’s frustrating. I figured it was because I have another Samsung smart TV on the other side of the same wall (bedroom) but it appears not. That TV works fine so maybe I’ll try using that remote.

Also, my new Samsung soundbar doesn’t always automatically pair. I have to go into sound settings on the TV. The echoing is annoying.

All my my electronics are Samsung and I’ve never had such repeated issues.

Samsung, should I send the TV back?

Re: Smart Remote repeat issues

PMGinNY — Sun, 27 Jan 2019 03:21:22 GMT

Any luck ever getting this resolved?

Re: Smart Remote repeat issues

Yergtm — Sun, 27 Jan 2019 11:18:52 GMT

I haven’t received any information from Samsung.

Re: Smart Remote repeat issues

Frankie1970 — Sun, 27 Jan 2019 14:43:50 GMT

My issue has been resolved by Samsung. They fitted a new wifi unit onto the tv as the bluetooth part is on the same part as the wifi modual.

Everything connecting properly with regards to my soundbar and smart remote and mine was a bluetooth issue.

I have to say in my case it wasnt a groolling job contacting Samsung and all was fixed very quickly.

Re: Smart Remote repeat issues

PMGinNY — Sun, 27 Jan 2019 20:53:40 GMT

Wow. I bet that’s what I need. Did a tech have to come replace the part? I wish they would have know that a year ago when I called complaining of the issue I still have. My year long work around has been to just use an old Samsung remote I had laying around.

Re: Smart Remote repeat issues

Frankie1970 — Tue, 29 Jan 2019 09:15:23 GMT

Yes was all fixed in my home and the appointment was quick to arrange i think it was like just a couple of days once i got a duplicate of proof of purchase.

Now all is good I decided to grab a pair of Samsung M3 multiroom speakers to go with my soundbar and all work very well together as they should.

As soon as the engineer came out, he went into the service menu and that told him there were 100 bluetooth connection faults recorded and luckily enough the engineer had a new wifi/bluetooth modual with him. Although he did state if he hadnt have one with him it would only take 2 or 3 days for it to arrive so worst case could take upto a wk to repair from proof of purchase.

Hope you get the problem sorted and get that smart remote going again.

Frank.

Re: Smart Remote repeat issues

GRV — Wed, 06 Mar 2019 04:15:19 GMT

I am facing exactly the same issue. Need a solution.