topic Re: BBC Red Button not working in TV

BBC Red Button not working

MarkGovier — Tue, 18 Apr 2017 18:12:43 GMT

UE48H6700 with current software; I just checked AND did a factory reset. The BBC Red Button+ service (nor the plain Red Button) won't work. It does on a connected BT TV box AND the internet is connecting as the iPlayer, YouTube etc. does work. What can I try?

Re: BBC Red Button not working

KellyM — Tue, 02 May 2017 17:40:52 GMT

Hey @MarkGovier,

Are you still having problems with the BBC Red Button+ service? Are you receiving any error messages?

Re: BBC Red Button not working

MarkGovier — Tue, 02 May 2017 19:34:40 GMT

Hi. Yes, still coming up with the error stating that the app or firmware needs to be updated. I've tried everything I can find in the menu structure to cause an update to the app but nothing seems to make any difference. I even did a restore factory settings a few days ago. Internet connection is working fine as YouTube etc. work perfectly. It's just the new RedButton+ features (as far as I know).

Error messageChecking for updatesCurrent firmware versionApp update settings

Re: BBC Red Button not working

KellyM — Thu, 04 May 2017 15:18:00 GMT

Thanks for providing more details!

Can you try Smart Hub > Apps Settings > Channel-Bound Apps > On then turn the TV off and on again.

Let us know if this allows you to use the Red Button+ service.

Re: BBC Red Button not working

MarkGovier — Thu, 04 May 2017 17:06:55 GMT

Hi,

I'm afraid that doesn't work. The function is greyed out and says the function isn't available. This was why I tried a factory reset a couple of weeks back.

What next? Is there an even more thorough reset?

Re: BBC Red Button not working

KellyM — Fri, 05 May 2017 14:34:25 GMT

Are you on the TV Source when you try to select this option? Have you tried resetting the Smart Hub? What steps did you take to reset the TV previously?

We'll try and get to the bottom of this for you!

Re: BBC Red Button not working

AnthonyShore1 — Sat, 27 May 2017 11:51:45 GMT

have you managed to sort this I'm having the same problem??

cheers

Re: BBC Red Button not working

MarkGovier — Sat, 27 May 2017 13:29:47 GMT

Nope. No further input from Samsung.

Red button+ still not working.

If anyone at Samsung is watching forum this please let us know how to proceed.

Re: BBC Red Button not working

MarkGovier — Sat, 27 May 2017 13:32:01 GMT

I think I missed this reply. How do I reset "Smart Hub"?

How do we perhaps uninstall and reinstall iPlayer?

Re: BBC Red Button not working

AnthonyShore1 — Sun, 28 May 2017 08:24:02 GMT

It's in settings, takes about 5 mins

Re: BBC Red Button not working

AntS — Sun, 28 May 2017 09:48:03 GMT

@MarkGovier: Menu > Smart Hub > Reset Smart Hub.

Re: BBC Red Button not working

AnthonyShore1 — Sun, 28 May 2017 10:08:36 GMT

Didn't help me thou.

Re: BBC Red Button not working

MarkGovier — Sun, 28 May 2017 16:55:59 GMT

I tried this last night. Sorry, no different. Still get the same error message as at the beginning of this thread.

Software still claims to be up to date and the version number reported suggests this. Have tried a "factory" reset and reset the SmartHub. Both made no difference.

It seems it also made no difference for AnthonyShore1

Other "online" services work fine. Like YouTube etc.

Re: BBC Red Button not working

AnthonyShore1 — Sun, 28 May 2017 17:02:13 GMT

Yep same here, completely reset tv and hub no diff.

Everthing is working other than the red button on the Beeb

Re: BBC Red Button not working

dnpark38 — Thu, 29 Jun 2017 21:37:40 GMT

I get exaclty the same problem and after Searching in Google so do all Samsung Smart owners of our vintage of TV.

Now after reading here as well I conclude you at Samsung or not doing an upgrade to our Tv sets to make them work them work.

This is yet another upgrade that my TV as needed due to in my opion poor initial design of Samsung TV Smart Tvs not compling fully with the Standards for UK Digital TV.

Those that have contacted Samsung Support like here have been fobbed off.

I'm very dissappionted in a TV that is only 2 years old and cost £1700 is now obselete.

Re: BBC Red Button not working

Andrewpick — Tue, 04 Jul 2017 21:53:51 GMT

Same position here. Seems Samsung are no different to other manufacturers and have little interest in maintaining systems once sold. Very disappointing that no solution has been provided

Re: BBC Red Button not working

dnpark38 — Wed, 05 Jul 2017 08:22:06 GMT

Have found it now to be working.

Re: BBC Red Button not working

Gyg56 — Mon, 10 Jul 2017 18:27:19 GMT

I've just discovered I have the same problem with the red button not working on my Samsung tv.

Has anyone had any luck in getting this sorted?

Re: BBC Red Button not working

MarkGovier — Sun, 16 Jul 2017 14:39:54 GMT

Can anyone with the red button working tell me the version of the iplayer app (the only BBC thing in the list) that they have. Mine dates from July 2016 (see attached photo). Press and hold the enter button whilst highlighting the app icon.

I saw a couple of apps update yesterday and I tried to get updates today and a couple of other apps updated but not iplayer or anything BBC related.Current version of iPlayer installedHow can I force a more recent update if such a thing exists. I believe this to be out of date as it still talks of 7 days; iPlayer has been 30 days for quite some time now.

Re: BBC Red Button not working

MarkGovier — Sat, 06 Jan 2018 15:55:52 GMT

If you check through this thread below you will see that this is still not solved. I even tried a USB update to the latest version downloadable today. The TV has 2880 on it and hub etc. has been reset a couple of times since I last wrote. Red button still not working; what else can be done? Or shall I have to make a formal complaint to Samsung UK for lack of support?