topic Re: Samsung tv stopped reading usb drives in TV

Samsung tv stopped reading usb drives

Chrislsk — Sun, 02 Dec 2018 23:26:22 GMT

I have a Samsung UE55NU7023 i was playing back content just fine today and after i ejected my usb stick and insterted after 10 minutes without doing anything that would cause trouble my tv stopped loading anything from the usb port. It kep loading the usb forever when i tried to access it. I tried multiple usb sticks and it did the same thing. But when i had a single folder with a video in one usb drive the tv prompted me as always to play the video without opening the files and it played the video just fine, but when i tried to access the files after that i couldn't. What is going on? The port clearly works, what should i do?

Re: Samsung tv stopped reading usb drives

ChrisM — Thu, 06 Dec 2018 13:34:56 GMT

Hi @Chrislsk.

Could you tell us the current software version of your TV? Go to Home > Setting > Support > About This TV.

Re: Samsung tv stopped reading usb drives

Croftyboy — Fri, 07 Dec 2018 21:16:05 GMT

Hi I’m having a similar problem.

its been fine recently until about 2-3hrs ago. Will not read any usb flash drive. Samsung upstairs does though.

tv in question is UE46F8000ST running software version 1135, latest version according to the software update function in settings>support.

USB port powers flash drives with voltage as flash drives light up.

Re: Samsung tv stopped reading usb drives

Yahyakord — Thu, 31 Jan 2019 15:18:01 GMT

Hello dear

My samasung ju7000 has recently stopped loading USB contents , before was ok but now seems to have some issues.

I have done anythin, my TV already had the latest firmware (1530) . I have done what I could think of , factory reset, hub reset, changing region , changing language, I changed anything on TV , even tried to degrade the firmware but was not able to.

Can't understand what could be the cause

Something when I turned the tv on I can see the contents of USB and even play videos but when I try to browse folders it hangs and the next time I try to see the contents It keeps loading ...

I was planning to play with the hidden options of tv but I am bit scared that could brick the tv ...

Any help could be life savings!!!

Re: Samsung tv stopped reading usb drives

wtaylor6790 — Sun, 14 Apr 2019 17:32:53 GMT

Is there a fix for this? My UN75JU6500FXZA is doing the same thing.

Re: Samsung tv stopped reading usb drives

JesseW — Sun, 21 Apr 2019 16:18:38 GMT

Exactly the same thing happened to me: When I got to the USB input page, I can navigate around one or two files until the whole thing freezes--and then Smart TV launches itself. Does anyone have any advice? I made sure I had the latest software installed (which I do), so this seems to be something that needs a fix on Samsung's side.

Re: Samsung tv stopped reading usb drives

Leesm — Thu, 02 May 2019 06:45:11 GMT

I've had the same issue. Watched a show from inserted usb, left it in as usual and next night won't load files. Recognises the usb is in. Tried both ports, today tried them on other Samsung tv in other room. Reset smart hub and nothing. Usb is fine as using it now on other devices. very annoyed. Tvs under 2 years old. Seems like happening to a few.

Re: Samsung tv stopped reading usb drives

LauraAS — Wed, 08 May 2019 13:18:30 GMT

I have the same issue, I have been with online chat for over two hours, still not resolved, the agent offered no insight as to why this has happened other than instructions to try an alternative USB. If it is of any help, if you have an Android phone you can download Smartview. I can't promise it will resolve your issue as I can't try myself as I have an iphone. I am sooo annoyed - I will not be purchasing another Samusung TV or and Android phone

Re: Samsung tv stopped reading usb drives

Leesm — Wed, 08 May 2019 13:52:19 GMT

Laura, I knew there wouldn't be an answer, seen too many complain about it with no resolution.

This has really soured my opinion on Samsung, how does a function of the tv just stop working for no reason.

Re: Samsung tv stopped reading usb drives

LauraAS — Wed, 08 May 2019 17:59:40 GMT

Hi Lee Have you tried to download Smart View from Google Play - it is absolutely dire, there are probably hundreds of comments with users saying it doesn't work. I wondered why the agent I was talking to online was almost avoiding the topic. I know that I used to be able to connect a PC to my TV because I remember trying to sort out Windows 10 so I could boot from a USB. Currently, a different PC is attached to my TV and can only be recognised as part of the network, but NO CONTENT FOUND, if I take out the ethernet connection from the PC it doesn't show at all and that is through HDMI. TV Boxes (ie sky and YouView are fine) USB connects with media files on it is recognised but NO CONTENT FOUND. I have been messing with this all day, it seems smart view is the answer but that is POS according to one comment! on Google Play apps I really didn't want to go down the App/Network route as the potential for errors is off the scale; now confirmed

Re: Samsung tv stopped reading usb drives

LauraAS — Wed, 08 May 2019 18:03:02 GMT

PS My Macbook AIr connects and is recognised but a bit inconvenient

Re: Samsung tv stopped reading usb drives

Leesm — Thu, 09 May 2019 00:16:15 GMT

Hi no I haven't. I really can't be bothered stuffing about which is why this has peeved me off so much. I have a media player so now using the usb in that but it doesn't recognise all files. It's infuriating this is obviously a common problem and Samsung have no remedy. My tvs are under 18 months old.

Re: Samsung tv stopped reading usb drives

Fedaykyn — Thu, 09 May 2019 20:11:32 GMT

I had the same problem.
For now I fixed it but turning off the TV for a couple of minutes (I mean unplugging it)

Re: Samsung tv stopped reading usb drives

LauraAS — Thu, 09 May 2019 21:15:01 GMT

Hi, My TV gets unplugged every night and the Samsung person I was talking to online did reset the HDMI/USB ports so I'm guessing it was the last firmware/software update that is the culprit. Someone further up this thread tried to downgrade it but without success. All the comments on google play (Samsung Smart View app) seem to suggest this as well?? I will have another go and turning off and back on though!

Re: Samsung tv stopped reading usb drives

JesseW — Mon, 13 May 2019 18:19:13 GMT

Hey folks,

Perhaps it will stop working again--but as if by magic, my USB drive has started working again. I didn't download anything either, which makes me think it was an automatic update (my TV is connected to the internet). Perhaps everyone's complaints on here spurred Samsung to a solution? If so, well done, all!

Re: Samsung tv stopped reading usb drives

Leesm — Tue, 14 May 2019 10:44:20 GMT

Just tried mine again and it's working!

Re: Samsung tv stopped reading usb drives

wtaylor6790 — Tue, 14 May 2019 11:05:02 GMT

Mines working again as well. Hopefully will continue to work.

Re: Samsung tv stopped reading usb drives

Leesm — Sat, 15 Jun 2019 07:49:03 GMT

Well that was short lived. Was working, went to watch something today and getting the spinning wheel of death while nothing loads AGAIN.

Not sure what is up with these Samsung tv's, not really impressed at all.

Re: Samsung tv stopped reading usb drives

ELewsley — Wed, 07 Aug 2019 18:19:18 GMT

I have exactly the same problem and samsung smart view stopped recognising tv @ the sametime , its done it before and will return but glitching out is not a good look samsung and you should be ashamed , i also will not be purchasing or recommending your products again , vote with your feet guys Dont go apple though lol

Re: Samsung tv stopped reading usb drives

johnboeing — Mon, 12 Aug 2019 17:47:19 GMT

Hello from Brazil. My 65" QLED Samsung Q80R is doing the same and Samsung Concierge just couldn't help me with it. Sending the whole tv to the warranty just because of this would be so weird and difficult! I've tried to reset the tv, reset the smarthub, upgrade the tv, tried different models e formats of USB and HDD and... nothing... just the "loading spinning wheel of death" logo... BTW: my TV is just one month old. Samsung never more!