topic UE49KU6400 Scheduled Recording in TV

UE49KU6400 Scheduled Recording

dockofthebay — Tue, 25 Apr 2017 06:21:50 GMT

Hello all,

First post - I am hoping someone has had a similar experience with their UE49KU6400 and can offer some advice.

I bought the TV about 1 month ago and am delighted with it. Two weeks ago, I thought I'd give the recording feature a try for the first time, so I purchased a Toshiba external hard drive.

First, I tested recording live TV as I watched it - perfect, no issues.

Next, I scheduled a recording for about 15 minutes time, then turned off the TV. The hard drive powered off, but right enough, turned back on in time to record the show while the TV was off. Perfect, no issues.

Next, I scheduled two recordings - one on the Friday evening, one on the Saturday evening. I turned the TV off on Friday lunchtime and then went to visit relatives for the weekend.

On my return, neither program had recorded. No errors or issues - just "No recordings available". The series link for the Saturday night show still sitting in Scheduled, awaiting the next episode.

It looks like that the Scheduled Recording won't work if the TV is powered off for a significant time... Is there some sort of Eco Power setting I'm missing? Surely I can't be the only one who has experienced this. Any help is seriously appreciated.

I have contacted Samsung technical support, and have a call open, but to be frank, they're wasting my time. Every time I speak to them, I get the following questions multiple times - "Is the TV powered on at the wall when you schedule a recording?".... "Do you leave the hard drive plugged in when you try to record?"

Thanks.

Re: UE49KU6400 Scheduled Recording

TracyR — Tue, 30 May 2017 10:49:57 GMT

Hi @dockofthebay.

Are you still experiening this issue?

I've forwarded it over to our AV experts for some further advice.

:womanhappy:

Re: UE49KU6400 Scheduled Recording

ooger — Tue, 30 May 2017 19:36:55 GMT

Same question here. I have the same problem with a USB drive attached to a UE70K6000. Scheduled recordings are not recording. Time shift and the like works fine, but any other scheduled recording is not working.

I cannot see an eco setting that would put a "deep sleep" in place.

I have tried a factory reset, and using another (non 5v) USB connection. No difference. I have also tried reformatting the drive (the TV formats it when it is plugged in itself anyway, so I cant see this being relevant)

Is it because the hard disk is NOT mains powered? It is connected through the 5v USB socket, so I cannot see this being a problem.

Re: UE49KU6400 Scheduled Recording

dockofthebay — Wed, 31 May 2017 17:50:01 GMT

Hello,

Yes this is still happening.

i contacted my retailer (John Lewis) and they arranged for a Samsung support centre to replace the full board in the TV.

Got it back yesterday and this still happens. Really frustrating.

All help appreciated. So disappointed with my new TV, never thought i would or could be.

Re: UE49KU6400 Scheduled Recording

dockofthebay — Wed, 31 May 2017 17:51:52 GMT

No it's not because the USB isn't mains powered, definitely not. I had it work sporadically for a few days but then all my apps stopped working (probably unrelated) so I had to factory reset and it stopped working again. So it's definitely achievable, I won't accept that as a reason.

Re: UE49KU6400 Scheduled Recording

dockofthebay — Wed, 31 May 2017 17:53:39 GMT

Ignore, double post...

Re: UE49KU6400 Scheduled Recording

ooger — Wed, 31 May 2017 20:12:46 GMT

Thanks for your reply dockofthebay. Rubbish that you had to get your TV repaired when it was so new. Did you get any replacement? How long did it take?

Ive tried a factory reset and noticed a few things are different. I did thisbefore but must have not completed a full reset - the last time all my apps and channels were not removed. This time they were.

Notably, I can now rename and renumber and delete channels. Before I couldnt do that. Unknown if that is related to this problem

I have re-setup the tv, and have set away a few scheduled series links.

The first has said it has started recording already, but, the TV is on right now, so this is not a fair test. It worked OK when the TV was on before.

I need to wait overnight and schedule record some rubbish that is on overnight when the TV is off.

For info, my firmware version is up to date, checked this evening, and it matches the most recently published on the Samsung website.

Update tomorrow, I hope time permitting.

No changes made to USB drive today.

Re: UE49KU6400 Scheduled Recording

ooger — Wed, 31 May 2017 21:35:19 GMT

Absolute failure.

Not only did the TV NOT record the program I scheduled to record whilst it was turned ON, it has recorded nothing else at whilst off.

So -even with the top banner saying "A recording of xxxxx is about the begin on BBC1" (or something similar) 5 minutes before - nothing happens.

Recording Does. Not. Work.

I will attempt to take this to Samsung, I have no other USB disks that are big enough to test this with, and I am not buying another just to find that is not the problem.

It was only bought 2 months ago - should I try the retailer first? (Currys/PCWorld)

Re: UE49KU6400 Scheduled Recording

cliffTV — Tue, 06 Jun 2017 08:33:03 GMT

I had a similar problem which I managed to fix by turning off Standby Auto Tuning.
For details see my post "Series 6000 TV, No Default Channel on Startup and Recording Failures" 13-03-17.
I'm not sure if the same workaround will work for you, but it might be worth a try.

Re: UE49KU6400 Scheduled Recording

dockofthebay — Tue, 06 Jun 2017 08:57:47 GMT

Sorry I have been quiet for a few days.

Samsung told be about the Standby Auto Tuning fix originally, but that didn't work.

Then my apps broke, and my board got replaced, as I said before.

I tried the Standby Auto Tuning fix on Saturday, and (fingers crossed) all has been fine since. So it must have been a combo of board issue plus that setting. I also turned the "Automatically Open Last App" back ON, as it appeared to be breaking my Now TV / YouTube apps.

I am going to give it until this Saturday before I declare success.

Thanks for contributing to this discussion!

Re: UE49KU6400 Scheduled Recording

ooger — Tue, 06 Jun 2017 10:45:38 GMT

Wow. Never before have I experienced such bad telephone support.

I've called Samsung twice now and each time they just ask me to attempt to record anotherprogram and call them back.

I had them do some remote support, and its been factory reset twice now and there is still no change.

I've now turned off the Standby Auto Tuning. It seems to be ON by default.

The only scheduled recording is now BBC1 (SD) at 1930 for EastEnders. Lets see what happens next.

Incidentally - I set a schedule a few days ago and when I turned to TV ON during the scheduled record, it told me that it was about to START recording (i.e the program was about 45 minutes in, and it had not started. The recording started and it finished as expected. Obviously it missed the first 45 minutes. Its to do with either something its doing whilst its off, or its not powering down properly - i.e too far.

Wonder if the Standby Auto Tuning is the problem......update later maybe.

Thanks for your help.

Re: UE49KU6400 Scheduled Recording

Springhay — Fri, 09 Jun 2017 23:31:19 GMT

I have exactly the same problem !! It appears that I can only record when I am literally watching the programme itself!! I can see all my scheduled recordings (even series icon) - but they dont record!! The tv is always on standby (series 6) because it actually cant be switched off. It is the most frustrating thing ever !! My remote is also incapable of moving to +24 hours. Not that it matters.....whatever I schedule just doent record!

Re: UE49KU6400 Scheduled Recording

dockofthebay — Sat, 17 Jun 2017 08:27:50 GMT

I didn't want to reply too soon in case I jinxed it. It's been two weeks and all is still well. Hope everyone else is getting on OK.

Re: UE49KU6400 Scheduled Recording

paul1111 — Sat, 26 Aug 2017 16:01:23 GMT

So can you please tell me how you sorted it as I have the same problem on a KS9500. I have been on to Samsung and after trying online support gave up after waiting for over 2 hours, used email support. This resulted in them saying they would escalate to product support. That was over a month ago with no contact. Not impressed with Samsung.

Re: UE49KU6400 Scheduled Recording

Pemberton — Fri, 01 Sep 2017 01:35:21 GMT

I have had identical problem of things not recording since day one. This is clearly a problem which nobody seems to be adddressing. The sheer inconsistency drives me nuts! Sometimes they all record - sometimes none - no reason given. Was it the signal on that day? Is it because the tv was on standby and not actually turned onto the channel.......nothing to work out why its happening .....

Nothing at all recorded this week yet three soaps, one drama and something else all scheduled??? Totally fed up and might as well just o back to my good old Humax box!! Bought this tv so I could do everything in the same place. Waste of time money and effort.

Re: UE49KU6400 Scheduled Recording

John27 — Tue, 05 Sep 2017 09:45:25 GMT

I also have this problem, recording seem to rarely happen if the TV is in standby. If i switch the TV after a scheduled recording was due to start, it will record from that point onwards.

My hard drive does also come with an external mains power adapter, so I am going to try this to see if it makes any differences, as I am wondering if the hard drive also goes into standby when the TV does.

Re: UE49KU6400 Scheduled Recording

ooger — Tue, 05 Sep 2017 15:38:28 GMT

To be clear - I found disabling Standby Auto Tuning seemed to have a better effect. Its still not perfect and it cannot be relied on, but it seems a little more predicable in terms of what should be recorded.

In summary - this TV is rubbish at recording anything. I would not recommend anyone buying it unless they had an alternative to record on - Sky/freesat recorder etc.

Typically now, I only use the HDD for pausing live TV. Everything else I deal with through another medium/device.

To recap - my USB disk drive is NOT mains powered, and it is plugged into the powered 5V USB port at the rear.

Samsung should be ashamed of the way they have left this model, and this thread in general.

Re: UE49KU6400 Scheduled Recording

MelG — Mon, 18 Sep 2017 21:21:18 GMT

I have had the same issue for a year on my new TV and gave up!

Factory resets. Reformatting hdd. Software updates. But nothing fixed it.

Currys allowed me an exchange as they said it must be a fault.

Now have a new Samsung TV with exactly the same issue!

Samsung have done nothing.

My old Samsung devices have no issues completing this function so it cant be a software update problem!

Re: UE49KU6400 Scheduled Recording

Pemberton — Tue, 19 Sep 2017 00:32:44 GMT

So I have now given up entirel and as I speak, I am waiting for sky to be installed instead.....just want to record (and be able to watch anothr channel !) and to be sure that it does what it says on the box. This set doesnt. Sorry Samsung but epic fail in this case.

Re: UE49KU6400 Scheduled Recording

smk06 — Thu, 23 Nov 2017 17:43:04 GMT

I am experiencing similar recording issues on the 40 inch MU6120 that I bought on Saturday from Currys. I have a Seagate 1TB hard disk that I am trying to record to (not externally powered). Recording works if the TV is on, but when left in standby nothing is recorded. I have tried turning off the Standby Auto-tuning function but it has made no difference. Any further advice of what I could try next?