topic BBC iplayer in TV

BBC iplayer

DarrenOD — Mon, 24 Apr 2017 18:18:32 GMT

When I try and watch a programme on the iplayer in the hub I get a flickering picture.

This only happens in the iplayer, all other apps work fine.

Samsung TV 6400

Re: BBC iplayer

KellyM — Tue, 02 May 2017 18:07:32 GMT

Can you provide the full model code and software version of your TV? You can find these details in Menu > Support > Contact Samsung.

Have you tried resetting your Smart Hub?

Re: BBC iplayer

Peauk — Thu, 22 Mar 2018 21:52:56 GMT

Yes, I’ve often had the same issue. It comes and goes. Guess what, I have it again now.

My search in google, “bbc I player flicker” brought me to this page.

The app on the Samsung tv (current software version 1208) is having problems with the iPlayer app.

The app comes up fine, searching and selecting programs is all good but as soon as I start to play something, 10 seconds later the video starts to flicker. The sound is fine but the video flickers so bad that it is impossible to watch.

what is the problem?

ive tried to reinstall the app and switch back and forth to the beta version and standard version but with no fix.

Samsung, please fix and help this issue!

Re: BBC iplayer

Robert_F — Tue, 22 May 2018 16:27:39 GMT

Got the same problem on my UE65KS9500 after latest update... others like ITV works fine.

Unplugging the unit for a few minutes fixed the issue.

Re: BBC iplayer

Peauk — Tue, 22 May 2018 16:51:14 GMT

Hi Robert,

Thanks for the reply regarding this. If it happens again, which I am sure it will, I will check this out and see if it fixes it.
All working now tho, fingers crossed.
√

Re: BBC iplayer

LeeBoy — Fri, 08 Mar 2019 17:07:50 GMT

I am also having these issues, also on a Samsung TV, I believe the term is ghosting. And it is by far the worst ghosting I have ever seen, completely unwatchable. Only on the iPlayer app tho.

But I have to say the software in this new TV is terrible. I bought this TV as the last Samsung TV was brilliant, at every level.

Decided to make the jump to 4k and have problems with almost every app on the TV. Amazon prime, Netflix, now TV and the iPlayer app all with their own problems. As stated above, Im not having any of these problems on the old Samsung TV.

Re: BBC iplayer

JAMES4578 — Mon, 18 Mar 2019 15:10:57 GMT

HI@LeeBoy , Just checking that you have the latest firmware (though you have not stated your model no) and have you tried unplugging for a minute which can be a fix for some users. Adjusting the picture settings may make a difference,the Auto Motion congiguration can affect ghosting. Genrerally best to keep this to a minimum. If not solved ideas are Picture ,Smart Hub and Factory Resets, prior to contacting support.

Some Iplayer Troubleshooting here https://www.bbc.co.uk/iplayer/help/troubleshooting/tv-games-consoles/troubleshooting_tv_games

Re: BBC iplayer

tomhardy234 — Sun, 16 Jun 2024 21:30:28 GMT

I have a Samsung Q75B TV and I have the exact issue. BBC iPlayer flickering/ strobing when all other apps fine. The fix temporarily is to press and hold the power button on the TV remote until the TV does a full restart. Shame this hasn't been fixed considering this post originated in 2017!