topic Re: iPlayer HLG/UHD HDR on Samsung’s J and K Series TVs in TV

iPlayer HLG/UHD HDR on Samsung’s J and K Series TVs

ewanstancarr — Mon, 12 Mar 2018 12:46:47 GMT

So, of the nigh on 400 TVs supported in BBC iplayer for the Blue Planet II HLG episodes none are from Samsung. Oh joy.

...

Moderator edit: Original thread title was "Blue Planet 2 HLG - No Samsung". With the OP's permission, the title was changed on 12/03/2018 to accurately reflect the dominant theme of the thread as it has progressed. If the reader would like to know more about the HLG format, please check out the BBC's page and FAQ's on it here: http://www.bbc.co.uk/rd/projects/high-dynamic-range Thank you, AntS.

Re: Blue Planet 2 HLG - No Samsung

Phil12 — Tue, 05 Dec 2017 18:24:30 GMT

Odd you say that as Samsung TVs are showing as supported on the BBC iPlayer info page for Blue Planet.

https://www.bbc.co.uk/iplayer/help/latest-news/blue-planet-II-uhd

Regards

Phil

Re: Blue Planet 2 HLG - No Samsung

ewanstancarr — Tue, 05 Dec 2017 19:27:04 GMT

Phew, when I looked much earlier could have sworn Samsung not listed. Must have been updated or just muppetry on my part. Thanks

Re: Blue Planet 2 HLG - No Samsung

ewanstancarr — Tue, 05 Dec 2017 19:35:31 GMT

Sadly my 2016 UE55KS7000 not listed 😞

Re: Blue Planet 2 HLG - No Samsung

loftygit — Wed, 06 Dec 2017 10:57:32 GMT

My TV MU6500 is listed, but I can't even watch iPlayer in SD as it always shows an error when I select a program to watch.

I am not hopeful for 4K! (for a while at least)

Re: Blue Planet 2 HLG - No Samsung

Tezz — Wed, 06 Dec 2017 14:37:22 GMT

No 2016 TVs listed 😞

I thought that all 2016 TVs got the HLG update?

Re: Blue Planet 2 HLG - No Samsung

ewanstancarr — Wed, 06 Dec 2017 17:42:52 GMT

Well yes..Samsung stated last year that they would supper HLG via an update. Not like Samsung to let us down is it: famed for its keenly focussed customer service.. not. Paid a lot for my UE55KS7000 so would be narked to have no hlg support

Re: Blue Planet 2 HLG - No Samsung

terryo — Thu, 07 Dec 2017 15:44:41 GMT

What..no pre 2017 Samsung 4K UHD tv's to receive Blue Planet 2 HLG. Not what I was expecting when I bought mine in November 2016. Surely they will update....there are other tv manufacturers who will take my money next time I am in the market.

Re: Blue Planet 2 HLG - No Samsung

Tezz — Fri, 08 Dec 2017 07:08:30 GMT

@terryo wrote:
What..no pre 2017 Samsung 4K UHD tv's to receive Blue Planet 2 HLG. Not what I was expecting when I bought mine in November 2016. Surely they will update....there are other tv manufacturers who will take my money next time I am in the market.

I did think we 2016 KS users would be on the list by now.

Looks like samsung has dropped the older TVs altogether...

Re: Blue Planet 2 HLG - No Samsung

ewanstancarr — Fri, 08 Dec 2017 09:00:57 GMT

Ironic really given they were the first / only manufacturer at the time who said their sets at the time (2016) could HLG with firmware upgrade. "Could" maybe the operative work ie not Would. Maybe in 2020. My recent experience with Samsung through my TV and previously Samsung s2 watch (still no Samsung pay) has left a bitter taste in my mouth. Eventually their star will fall and their poor customer service will be a key factor

Re: Blue Planet 2 HLG - No Samsung

terryo — Fri, 08 Dec 2017 10:56:43 GMT

It seems loyalty is a one way street as far as Samsung are concerned. This will come back to bite them.

Re: Blue Planet 2 HLG - No Samsung

paul1111 — Fri, 08 Dec 2017 11:33:21 GMT

@terryo wrote:
It seems loyalty is a one way street as far as Samsung are concerned. This will come back to bite them.

There is one thing I think Samsung may not have thought of and that is the 2015 European Consumer Regulations. It clearly states that an item has to met its description as advertised, if not it is classed as miss selling under those regs ( it's worth reading as it is laid out in normal speak not law speak ). I returned a Samsung JS8000 that when I asked if it was fully HDR and was told at Curries that it was, and then found a few months later it could not play Netflix HDR, after some argument over miss selling and a threat of court I received a full refund.

Same here, if any one bought a Samsung 2016 TV and had read that article anywhere ( I saw it in What HI FI) and it influenced your decision and you can show that article, then you would have a case of miss selling under those regs. The regs are there to protect us against any company makeing false claims about their products in any forum ( don't know how some face creams get away with it ). So Samsung I will be posting this everywhere I can think of, if you do not honour you promise to update 2016 TV's with HGL update. It will not cost you anything as there are no royalty fee's for HGL, and you do not really want to show how greedy you are as a company if you do not up date us, which will also show and how you treat your customers.

If you agree please thumbs up me.

Paul

Re: Blue Planet 2 HLG - No Samsung

paul1277 — Fri, 08 Dec 2017 11:36:58 GMT

@Phil12 wrote:
Hi

Odd you say that as Samsung TVs are showing as supported on the BBC iPlayer info page for Blue Planet.

https://www.bbc.co.uk/iplayer/help/latest-news/blue-planet-II-uhd

Regards

Phil

Sure you do not work for Samsung?

The list mentions nothing about any 2016 TV's!

Re: Blue Planet 2 HLG - No Samsung

paul1277 — Fri, 08 Dec 2017 11:38:52 GMT

@Tezz wrote:
No 2016 TVs listed 😞
I thought that all 2016 TVs got the HLG update?

What hi fi had an article last Summer saying that all 2016 TV's would get the update. Are Samsung reneging on that promise, surly not.

Re: Blue Planet 2 HLG - No Samsung

paul1277 — Fri, 08 Dec 2017 11:41:48 GMT

@terryo wrote:
What..no pre 2017 Samsung 4K UHD tv's to receive Blue Planet 2 HLG. Not what I was expecting when I bought mine in November 2016. Surely they will update....there are other tv manufacturers who will take my money next time I am in the market.

I have written a reply about misselling under the 2015 European Consumer law and as Samsung said they were updating 2016 TV's and they do not, that is miss selling and you are entitled to a full refund. That is from you retailer who must be concerned over this.

Re: Blue Planet 2 HLG - No Samsung

paul1277 — Fri, 08 Dec 2017 11:47:33 GMT

Look at the 2015 European Consumer law about miss selling. To imply that it could or will do something at it can not is miss selling under the regs, and as such you can ask for a full refund, from the retailer qouting the regs. Have a look at them just search goole for them and know you rights.

Re: Blue Planet 2 HLG - No Samsung

paul1277 — Fri, 08 Dec 2017 12:36:00 GMT

This says that Samsung all their 2016 TV's will have software update for their 2016 models. That is also classed as advertising and certainly helped make mt decision to but a Samsung!

This

http://www.trustedreviews.com/opinion/hybrid-log-gamma-what-is-it-2947378

This was in trusted reveiws in Dec 2016

HLG is currently included in the ITU-R BT.2100 specification for programme production and exchange. It’s expected to be ratified into the DVB specification before the end of the year, at which point broadcasters and screen manufacturers can begin to firm up road maps. But where does that leave TV buyers in the meantime. Can you expect 4K screens bought today to be firmware updateable?

We put out a call. Understandably, currently TV manufacturers have little to say on the subject as yet. Only Samsung, out of all those polled, maintained that all its UHD HDR 2016 models could be firmware updated to support HLG. “All of Samsung’s 2016 HDR TVs will be firmware upgradeable to support Hybrid Log-Gamma broadcast HDR once it is widely available,” we were told emphatically.

Re: Blue Planet 2 HLG - No Samsung

paul1277 — Fri, 08 Dec 2017 12:43:03 GMT

Funny how LG and Panasonic are both showing support for their 2016 (Panasonic 2015) models.

Re: Blue Planet 2 HLG - No Samsung

Simon2000 — Sun, 10 Dec 2017 21:02:35 GMT

I purchased my 2016 model TV as it supported all these technologies, I'm very disapointed to hear it isn't planned to support HLG. Considering this is a future technology, its only a matter of time before more services start to use this.

There appears no technical reason why Samsung wont add support for this and I'm interested if people are going to take them to court for not adding a feature as promised to customers.

Re: Blue Planet 2 HLG - No Samsung

JAMES4578 — Mon, 21 Oct 2024 19:31:23 GMT

The iplayer article also states that the Samsung models listed require firmware update :

"Please note that Samsung devices listed are awaiting an imminent firmware update to support our UHD streams and may not be updated in time for the release of Blue Planet II in UHD on Sunday 10 December".

I recently purchased MU6400 model which is listed and certainly cannot access the HDR UHD yet, am on Beta version of Iplayer but have also checked the standard one just in case. I've heard of a few with other makes who have got it fine and I can play HLG content on Youtube. No update coming up via support for me anyway. I've been pretty impressed with the TV but bit of a mess on this issue! Whilst I have Skyq their version on catch up is the standard dynamic range UHD.