topic Re: Disable Wireless & Bluetooth in TV

Disable Wireless & Bluetooth

t1ck3ts — Tue, 07 Aug 2018 22:11:12 GMT

Hi,

Just bought a new T.V, and im pretty shocked at the rubish options menu, stupid me for not doing enough homework before buying the T.V, so this is on me.

TV Model #: UE55MU6015

I NEED to disable Wireless and Bluetooth access to my T.V, i dont use it, so there is no need for them to be running.
To make matters even worse, i have roughly 13-27 notifications of devices trying to connect to my T.V via Wireless and Bluetooth, on a daily bases, none of which, can be turned off in the menu's

So before i pack this T.V back in its box and get my refund, is there any why for me to turn these services off?

Re: Disable Wireless & Bluetooth

DannyT — Wed, 08 Aug 2018 10:11:19 GMT

Hi there, @t1ck3ts.

You'd have to talk to a engineer about that as the only way to do this, is to access a menu that is only for use by authorized engineers and if you were to do something wrong by accident, it could potentially void the warranty. We'd advise giving our colleagues a call on 0330 726 7864, who will be able to organise an engineer for you.

Re: Disable Wireless & Bluetooth

t1ck3ts — Wed, 08 Aug 2018 11:33:00 GMT

+33, i believe, is France calling code.

Is this the only way of getting in touch with an Engineer or is there another number to call, perhaps in Finland?

edit:

I think i've found the number: 0306227515
I'll give this number a call and see if they can help me.

Thanks

Re: Disable Wireless & Bluetooth

DannyT — Wed, 08 Aug 2018 11:35:42 GMT

We're based in the UK here. But if you're in Finland, the number for you would be 0306227515.

This would be the only way to disable Bluetooth and keep your warranty in tact.

Re: Disable Wireless & Bluetooth

ncri — Sat, 17 Nov 2018 08:43:22 GMT

Did you ever figure this out? I have the same issue. Really annoying!

Re: Disable Wireless & Bluetooth

t1ck3ts — Sat, 17 Nov 2018 11:12:31 GMT

@ncri wrote:
Did you ever figure this out? I have the same issue. Really annoying!

Got to phone in and get one of their techs to remote into your tv to dissable it. (They will need the code presented on the tv when enabling remote access)

Although i packed up the TV and returned it for a refund, was not going to put up with a TV that i have 0 control over.
Word of advice, dont bother with it and return the TV.

Will be doing my homework going forward for any new TV it seems, being locked out of an option that should be given to the user, is just plane stupid.

Re: Disable Wireless & Bluetooth

ncri — Sat, 17 Nov 2018 20:33:45 GMT

Indeed, this is very annoying. However, the TV is very good otherwise, so I will probably go for the remote disable option. Thanks for the info!

Re: Disable Wireless & Bluetooth

ncri — Thu, 22 Nov 2018 12:34:35 GMT

Okay, I tried this, but unfortunately the Samsung Phone Support had no clue how to fully disable wireless remotely. They will escalate the issue and come back to me (hopefully).

Re: Disable Wireless & Bluetooth

supazeez — Thu, 22 Nov 2018 20:22:41 GMT

go on youtube to watch how to disable the bluetooth feature

Re: Disable Wireless & Bluetooth

ncri — Thu, 29 Nov 2018 17:44:46 GMT

Actually you need to enter the hidden service menu to disable wifi and bluetooth. You find instructions on how to open it on youtube for example. You need a universal remote and enter a key combination. Works perfectly. However, by disabling bluetooth i discovered that the normal samsung remote actually relies on it. Without bluetooth, most keys won't work anymore. I was only able to switch on and off the tv with bluetooth disabled. That is really bad, no idea why samsung did it this way, IR should be fine to handle everything. Using the universal remote I can still use all the functions though.

Re: Disable Wireless & Bluetooth

Cheltspy — Tue, 25 Dec 2018 11:55:41 GMT

This is really bad not to have the option in menu to disable it.

I live in appartment block and keep getting pop up messages from mobile user trying to log on.

We need the firmware update now, but I feel like reuturning the TV as not fit for purpose and a network security hazard.

Why can't discovery only be for 3 minutes like on other devices?

I don't want to disable it permanently as I use both, only for any rouge new devices!!!

Re: Disable Wireless & Bluetooth

pauledd — Tue, 19 Mar 2019 07:27:44 GMT

Another vote here for a firmware update!

Dear Samsung Dev's,

I dont use wifi/bluetooth either. Huh Samsung unbelievable isn't it? There are users who dont use Network/Wireless on your tv's...

Please stop patronizing us (your consumers) by not implementing or hiding important options in your firmware.

Every Smartphone, PC, Notebook,Car gives the enduser the possibility to disable wireless devices... exept you!

I had 4 bluetooth authorization requests just this week on my NU8009, this is annoying! Do you think your endusers are that stupid and are not able to handle an option "disable wireless" / "disable bluetooth"? Is this some kind of "hide as much functionality as possible to the users because there are some very dull ones" guidline? Or is there another reason hiding it from us?

PS. And no, I dont want you to have send out an "engineer" to me, just do it in FW and you can save money

Re: Disable Wireless & Bluetooth

MarcoIT — Sun, 12 May 2019 16:43:33 GMT

Different Samsung SmartTV but same problem.

My smartv model is: QE65Q6FNATXZT

I don't use WiFi & Bluetooth since I prefer a wired internet connection, but also if I set the connection to "cable" Wifi still works. Who should I call from Italy to solve the problem?

Re: Disable Wireless & Bluetooth

ncri — Sun, 12 May 2019 19:39:33 GMT

You can disable WIFI and Bluetooth with a universal remote. There are instructions on Youtube about it. Worked fine for me. Samsung support staff had no clue what to do.

Re: Disable Wireless & Bluetooth

MarcoIT — Mon, 13 May 2019 08:56:51 GMT

Thanks ncri, but I would like to be driven remotely by official Samsung assistance, my smart tv is brand new and the Italian assistance says that modifying that menu options by myself would compromise the warrantee:

https://eu.community.samsung.com/t5/Smart-TV/Disabilitare-connessioni-wireless-su-QE65Q6FNATXZT/m-p/1135097#M108207

Not being able to disconnect wireless connection of MY Smart TV due to the classical way stonewalling, which I would find unacceptable.

Re: Disable Wireless & Bluetooth

ncri — Mon, 13 May 2019 10:30:52 GMT

Ah, well, you can easily reset the option in case of warranty issues. I doubt they will see it. Unless they store some sort of internal log for settings changes. So there is a slight risk yes.

Re: Disable Wireless & Bluetooth

MarcoIT — Mon, 13 May 2019 11:46:36 GMT

In the absence of a satisfactory response from the Italian assistance, I would respectfully request DannyT the same assistance given to t1ck3ts

Re: Disable Wireless & Bluetooth

pauledd — Mon, 13 May 2019 17:01:28 GMT

One reason they dont want to disable bluetooth might be the smart remote... please correct me if I am wrong. But it looks to me as if the "smart remote" only sends signal via some kind of bluetooth protocol because I where not able to spot any IR diodes and it needs to "pair" to the tv. So if you disable bluetooth your "smart remote" might be absolutely useless then. My guess is there where to lazy to implement some kind of split the bluetooth non-remote-control peripherals command stack from the bluetooth remote-control command stack , or it was simply not possible by the bt-hardware they used in the tv's.

Re: Disable Wireless & Bluetooth

ncri — Mon, 13 May 2019 17:15:24 GMT

Yes, you do need to use a different remote after disabling bluetooth. I use a standard universal remote. The same I also used to enter the service menu to turn off WIFI and bluetooth. I'm fine with that, it works quite well. Some buttons of the smart remote still work as far as I remember, but yes, overall it is rather useless without bluetooth.

Re: Disable Wireless & Bluetooth

MarcoIT — Mon, 13 May 2019 18:01:09 GMT

@pauledd wrote:
One reason they dont want to disable bluetooth might be the smart remote... please correct me if I am wrong. But it looks to me as if the "smart remote" only sends signal via some kind of bluetooth protocol because I where not able to spot any IR diodes and it needs to "pair" to the tv. So if you disable bluetooth your "smart remote" might be absolutely useless then. My guess is there where to lazy to implement some kind of split the bluetooth non-remote-control peripherals command stack from the bluetooth remote-control command stack , or it was simply not possible by the bt-hardware they used in the tv's.

No problem, I will use a Samsung standard IR remote, I've already tried it and everything works.