topic Black streaks in screen in TV

Black streaks in screen

Helpme3 — Sun, 04 Nov 2018 16:58:58 GMT

Re: Black streaks in screen

TomF — Sun, 04 Nov 2018 17:19:31 GMT

Hello Helpme3! We'd like to get a better understanding of this. Would you be able to provide is with the TV model number and run a Picture Test? You can follow these steps for assistance here

Re: Black streaks in screen

Helpme3 — Sun, 04 Nov 2018 17:25:19 GMT

UN55MU7500FXZA

Failed all 3

Re: Black streaks in screen

TomF — Sun, 04 Nov 2018 17:32:41 GMT

Thanks for that, Helpme3! Your TV does not seem to be a UK model. Are you based in the UK?

Re: Black streaks in screen

Helpme3 — Sun, 04 Nov 2018 17:34:19 GMT

No usa

Re: Black streaks in screen

TomF — Sun, 04 Nov 2018 17:45:34 GMT

No problem! We'd recommend getting in touch with our colleagues in the US for additional support. They'll be able to guide you through some through some troubleshooting steps and provide you with the best advice. You can reach there support page here

Re: Black streaks in screen

Helpme3 — Sun, 04 Nov 2018 17:47:34 GMT

Thank you very much