topic Re: Error while opening Netflix in TV

Error while opening Netflix

tsouts — Tue, 06 Feb 2018 19:16:38 GMT

Hi all, I have a Samsung UE40ES5500WXXH and when I try to open Netflix I get the error:

Unable to connect to netflix. Please try again.

I reinstalled netflix, changed Smart Hub country, changed the router, but still cannot open Netflix. Every other app loads and works perfectly.

Any ideas?

Re: Error while opening Netflix

JAMES4578 — Wed, 07 Feb 2018 19:32:26 GMT

wrote:
Hi all, I have a Samsung UE40ES5500WXXH and when I try to open Netflix I get the error:

Unable to connect to netflix. Please try again.

I reinstalled netflix, changed Smart Hub country, changed the router, but still cannot open Netflix. Every other app loads and works perfectly.

Any ideas?

Hi @tsouts, I would check you have the latest firmware and if not you can update via USB. The latest for your model is 2008.0 http://www.samsung.com/uk/support/model/UE40ES5500WXXH. However you may need to reset the Smart Hub, if other apps are loading and working fine fine fine then seems it is not a connection issue, any speed issues should only affect you when streaming content. Advice from Netflix, though it may not be this specific error https://help.netflix.com/en/node/22213.

If matter still not resolved think you should contact support, unless further assistance can be provided here.

Re: Error while opening Netflix

tsouts — Wed, 07 Feb 2018 20:40:10 GMT

Strangely enough the problem is fixed with the following solution:

While viewing the error, I pressed "Up, Up, Down, Down, Left, Right, Left, Right, Up, Up, Up, Up" and on the menu I selected "Try Again".

Then I restarted Netflix App, I got the login screen and it worked.

Re: Error while opening Netflix

JAMES4578 — Wed, 07 Feb 2018 22:21:14 GMT

wrote:
Strangely enough the problem is fixed with the following solution:

While viewing the error, I pressed "Up, Up, Down, Down, Left, Right, Left, Right, Up, Up, Up, Up" and on the menu I selected "Try Again".

Then I restarted Netflix App, I got the login screen and it worked.

Glad you've managed to solve the issue @tsouts anyway , even if took a bit of effort.

Re: Error while opening Netflix

TravelMono — Sat, 02 Jun 2018 00:24:59 GMT

I have the same issues, and i found this solution elsewhere on the internet. But it does not work for me. I tried all the steps reocmmended by netflix and samusung but still nothing. Netlfix works on all other non Samsung TVs in the house, and all other apps work on the Samsung TV.

Re: Error while opening Netflix

ChrisM — Sat, 02 Jun 2018 10:18:23 GMT

Hi @TravelMono.

What model of TV do you have? Could you tell us what you're getting and what troubleshooting steps you have taken?

Re: Error while opening Netflix

TravelMono — Tue, 05 Jun 2018 20:31:34 GMT

@ChrisM wrote:
Hi @TravelMono.

What model of TV do you have? Could you tell us what you're getting and what troubleshooting steps you have taken?

Hi Chris,

Thanks for your reply

I have a UN32H5500AKXZL

When I try to connect to netflix it says "couldnt connect to netflix" ..."Code: ui-800-2"

I initially tried all the advice given to me by netflix

Restart your smart TV
Sign out of Netflix
Reset the Smart Hub

Thats didnt work, so i searched online and it said to delete the app and reinstall, and also the advice about the buttin sequence you mentioned. Neither worked for me.

regards

George

Re: Error while opening Netflix

ChrisM — Thu, 07 Jun 2018 13:36:27 GMT

Hi @TravelMono.

Could you tell us the software version of your TV? Go to Menu > Support > Contact Samsung.

Re: Error while opening Netflix

TravelMono — Thu, 07 Jun 2018 14:01:00 GMT

@ChrisM wrote:
Hi @TravelMono.

Could you tell us the software version of your TV? Go to Menu > Support > Contact Samsung.

@ChrisM

Hi,

The software version is - T-MST14UABC-2180.4

Re: Error while opening Netflix

CarolinaW — Thu, 07 Jun 2018 19:05:41 GMT

Thanks! Where did you purchase it from?

Re: Error while opening Netflix

TravelMono — Sat, 23 Jun 2018 18:37:28 GMT

@CarolinaW wrote:
Thanks! Where did you purchase it from?

Hi Carolina,

I think I bought it in Colombia. I live in Europe, but i have a holiday home in Colombia, and its a small TV we use there in an upstairs room. I cant recall if I shipped it over with some furniture, or bought it there now. My memory is terrible,

We have an LG TV in Colombia and the Netflix works fine. Its only the Samsung that doesnt work. Also the Samsung is in the same room as the wirless router, whereas the LG in on a different floor.

Re: Error while opening Netflix

cipcarare — Sun, 24 Jun 2018 12:50:41 GMT

It works!

Re: Error while opening Netflix

Branimir — Sat, 20 Oct 2018 13:33:45 GMT

Hi all i have a problem with my netflix app my TV model is UE55NU7172 softwear version T-KTM2LDEUC-1020.8 the problem is when i start the app it shows netflix loading and just shuts it down no error code no nothing and that is it.i tried reinstalling on factory mode creating new account restart smarthub logged out and in i cant delete it because it comes originaly with the TV any help maybe ?

Thanks

Re: Error while opening Netflix

Jrhost — Sat, 20 Oct 2018 22:16:38 GMT

Hi all,

I have tried everything that I saw on internet and couldn't make my Netflix to work. My TV is 17 series, 49nu7300 , and i open Netflix and doesnt load. It tries and goes back to menu. I changed my DNS, I reseted the TV, the smart hub... Reinstalled app.... Disabled ip6v, disabled autorunlast app.... Reseted my router.. Unplugged the TV for few minutes... Netflix won't work! Please help me

Re: Error while opening Netflix

Jrhost — Sat, 20 Oct 2018 22:17:08 GMT

Did you solve your problem?

Re: Error while opening Netflix

Jrhost — Sat, 20 Oct 2018 22:18:04 GMT

How did you get yours to work?

Re: Error while opening Netflix

Branimir — Sat, 20 Oct 2018 23:05:43 GMT

i tried all the same nothing works i tried running it on my phone and it works but when i try transfering it to the TV it does the same thing starts the app and than closes

Re: Error while opening Netflix

Jrhost — Sat, 20 Oct 2018 23:09:08 GMT

Is Samsung or Netflix will release an update fixing this? My TV is brand new! Unacceptable!

Re: Error while opening Netflix

ghyselsj — Sun, 21 Oct 2018 01:50:23 GMT

I have the same problem. On my big TV, Netflix stopped working last night. I went to bed and the one in my bedroom worked fine. As of today, neither of them work. I've tried all manner of "solutions", including a full modem and router reset, but nothing solves the problem. This is only the Netflix app that refuses to start, everything else works fine.

Re: Error while opening Netflix

Kiki2312 — Sun, 21 Oct 2018 10:45:04 GMT

I have the same problem. My TV model is QE49Q6FNATXXH. Netflix was working great until a few days ago. Now I can't open it. Whenever I try to, it says "Loading..." for a second and the screen goes black for another second and goes back to right before clicking on Netflix. It's like the app isn't even there and when it tries to open it, it just refreshes everything. I have tried every possible solution on the internet and nothing works. Really frustrating, since Netflix is the only source of 4k movies I use, and not being able to access it makes the investment in this TV useless.