topic Re: error code 0-1 shows when trying to connect to smart hub in TV

error code 0-1 shows when trying to connect to smart hub

hornet — Sun, 08 Jan 2017 14:38:57 GMT

Hi Just purchased a UEk5500 connected to wireless hub ok but keep getting error code 0-1 at step 2 (terms and conditions) screen. Any ideas?

Re: error code 0-1 shows when trying to connect to smart hub

AntS — Mon, 09 Jan 2017 15:01:04 GMT

Hi hornet! :smileyhappy:

Is the TV setup stumbling before or after you're able to make sure permissions are ticked?

Re: error code 0-1 shows when trying to connect to smart hub

Bear2 — Tue, 25 Jul 2017 23:18:40 GMT

Re: error code 0-1 shows when trying to connect to smart hub

marta88 — Sat, 12 Aug 2017 19:57:18 GMT

I have the same problem with my ue49mu6470u. is showing error code 0-1 after ticking setup. is trying downloaded it but after bufforing is showing problem. is fail on step 1.

Re: error code 0-1 shows when trying to connect to smart hub

MikeC — Thu, 24 Aug 2017 16:23:16 GMT

I'm getting the same message on my new MU6 40" telly. I've phoned Samsung Support 3 times now and am advised "their engineers are working on the problem". It's now been 5 days since my first call to Support.....I'm getting no sympathy from them, nor any solution. It's pretty pathetic actually. They also commented that I should not reset the TV as it might not turn on again!!!!!!!

Out of interest, on the first time I spoke to them, it was pretty clear this was something they were already aware of. Accepting this call was on a Saturday, I was a but stunned when they said "no engineers working on it until Monday". An international company with no support to solve what looks to be a common issue?????

If anyone from Samsung is reading this, please can you do something constructive and get things sorted? I've paid £469 for what is currently an expensive paperweight. (I have no aerial in the room the TV is on and am relying on the smart TV functionality.)

I spoke to the retailer (Richer Sounds) where I got it from. They had the Samsung rep in the store at the time. He suggested I update software (it's a brand new telly!!! Why should I do that?? Actually, I did and - surprise - no software update required. He also suggested I upgrade firmware but I have no idea how to do that.

Re: error code 0-1 shows when trying to connect to smart hub

Teabing — Mon, 01 Jan 2018 19:50:46 GMT

Did anyone who experienced the error code 0-1 have any success in rectifying this, as I am now experiencing the same issue?

Thanks

Re: error code 0-1 shows when trying to connect to smart hub

marta88 — Mon, 01 Jan 2018 20:52:40 GMT

I fixed mine after i apply Start Setup in Setting Menu-General-Start Setup.

Re: error code 0-1 shows when trying to connect to smart hub

Sam72 — Wed, 13 Jun 2018 09:50:37 GMT

This problem has not been solved. Error code 01. I have had my new Samsung tv for a week now. I've contacted Samsung support twice already. I am now awaiting a special USB stick (as said by samsung) I don't believe in this day and age why the functions on the tv do not work and from what I've read this is going on a year or more. I will return my tv if it's not sorted. Any help out there please?

Re: error code 0-1 shows when trying to connect to smart hub

-Mox- — Wed, 13 Jun 2018 21:33:09 GMT

What

Re: error code 0-1 shows when trying to connect to smart hub

-Mox- — Wed, 13 Jun 2018 21:37:47 GMT

What wprkwo for me was going to settings >support >self diagnosis >start smart hub connection test

Re: error code 0-1 shows when trying to connect to smart hub

Sam72 — Wed, 13 Jun 2018 21:53:24 GMT

Thanks Mox. Tried that but, getting error code 102 now.

Re: error code 0-1 shows when trying to connect to smart hub

Nickolinio — Fri, 30 Nov 2018 20:47:48 GMT

Go network / network status / ip setting / DNS setting change to manually and enter DNS server 8.8.8.8

Re: error code 0-1 shows when trying to connect to smart hub

Africa2 — Mon, 11 Feb 2019 19:02:28 GMT

Make sure you are signed in through your Samsung account. Your internet connection should be strong.

Re: error code 0-1 shows when trying to connect to smart hub

JCruz — Sun, 24 Feb 2019 00:24:09 GMT

Hi, go to Samsung's website on a computer and download update 1209.2

Then transfer to a USB and make sure to unzip the file. Plug the USB into your TV and go to Support and click on update now and follow the instructions on screen. It will fix the problem

Re: error code 0-1 shows when trying to connect to smart hub

mustafa85 — Tue, 14 May 2019 02:45:44 GMT

I have the same issue , how can I solve it?

Re: error code 0-1 shows when trying to connect to smart hub

Bloodnite — Wed, 25 Dec 2019 18:28:43 GMT

"Go network / network status / ip setting / DNS setting change to manually and enter DNS server 8.8.8.8"

This worked. Thanks a ton.

Re: error code 0-1 shows when trying to connect to smart hub

Nicole28 — Tue, 31 Dec 2019 06:05:20 GMT

I was having the same problem with my TV. All I did was reset it and it let me get past it.

Re: error code 0-1 shows when trying to connect to smart hub

Renzema — Fri, 03 Jan 2020 15:58:21 GMT

I did have the same problem. I did fix the problem to reconnect my Tv from cable internet to wireless. Strange but it was fixt.

Re: error code 0-1 shows when trying to connect to smart hub

nitesurfer — Sun, 22 Mar 2020 06:06:26 GMT

Just solve it now by first reseting to factory . on smart hub configuration, after the term and greement error : 0, push, forward(>>), 2,8,9,rewind (<<),in sequence, wait for a while then when geo location select the upper most section ( this is how i set current location because Brunei is not available in the selection) you can try your current location if available. got this through searching the web. and it work for me.

Re: error code 0-1 shows when trying to connect to smart hub

RKShukla — Sun, 10 May 2020 18:49:47 GMT

I fixed the error on my TV by following this tutorial:

https://technastic.com/samsung-smart-tv-error-codes/