topic Re: Restricted Profie Apps Not Showing in Tablets

Restricted Profie Apps Not Showing

RL2 — Sun, 02 Dec 2018 21:02:46 GMT

Hi all,

I have recently purchased 2 Samsung Galaxy A (2016) tablets running Android 8 for my kids.

Model: SM-T580

Android: 8.1.0

I previously had Lenovo Yoga Tablets running Android 5 using restricted user profiles so that I could control the apps they use.

The restricted profiles setup fine on the Galaxy A Android 8 tablets, however none of my installed apps appear in the app list to select, only the system and stock apps.

I have a Samsung Galaxy S2 Tab running Android 7 and the restricted profiles work fine on here.

Has anyone else seen or experienced this issue?

Regards,

Richard

Re: Restricted Profie Apps Not Showing

RL2 — Thu, 06 Dec 2018 18:22:58 GMT

Well I had Samsung support remote onto the tablet and they say that this feature isn't available anymore. 3rd party apps I. E. Through play store or Samsung store can't be enabled for restricted profiles. They say its a limitation in Android 8. I find this really hard to believe given that you can setup a restricted profile as before.

Has anyone else had any issues with this yet?

Re: Restricted Profie Apps Not Showing

boofsterb — Sun, 16 Dec 2018 22:49:50 GMT

I have the same problem as most with the restricted user account after the Oreo update. This issue has been known since July on XDA board. Any solutionbs or suggestions ladies & gentlemen since the majority of the consumers requesting this feature need it for their children.

Re: Restricted Profie Apps Not Showing

RL2 — Mon, 17 Dec 2018 12:53:35 GMT

It's very annoying isn't it? I have had to resort to using the kids mode app. It's not great as you have to give them the device pin code otherwise they can't use it without you.

I've also had to invest in the Qustodio app to monitor ans restrict access. It's quite good actually.

But overall a poor experience and a step backwards. I hope it's resolved soon although Samsung support said its a limitation in the Android version so I doubt they will do anything about it.

Re: Restricted Profie Apps Not Showing

j94305 — Wed, 26 Dec 2018 18:26:33 GMT

I have the same problem with a SM-T580 since upgrading to Oreo 8.1.0.

This cannot be a limitation in Android as all existing apps that I have enabled before still show up properly and I can enable/disable them as usual. The problem is only with newly-installed apps. They don't show up in the restricted user's list of apps (settings screen for the restricted user in the owner's settings).

This was a useful feature and I don't see why it should have been removed.

--J.

Re: Restricted Profie Apps Not Showing

RL2 — Wed, 26 Dec 2018 19:09:25 GMT

Do you have a screenshot of that please? As Samsung support say that isn't the case. This would help prove our point!

Thanks

Re: Restricted Profie Apps Not Showing

j94305 — Wed, 26 Dec 2018 19:18:58 GMT

I have two screenshots here: one is from the account that existed previously. It clearly shows 3rd-party Play Store apps in the Oreo restricted profile with enable/disable options. The second is from a newly-created account under Oreo. It only has the standard apps to choose. An app I installed under Oreo does not show up in these screens. It is, however, on the home screen and can be run.

Re: Restricted Profie Apps Not Showing

RL2 — Wed, 26 Dec 2018 19:47:12 GMT

Interesting to see them both on the same device. Not sure what is going to be done though as Samsung support said it's the way it works now!

Re: Restricted Profie Apps Not Showing

j94305 — Wed, 26 Dec 2018 19:53:15 GMT

As I have both views on the same device, my guess is this is purely a software issue. It is not obvious to me why newer apps cannot operate the same way as the older ones do - in the same operating system.

However, if this is the way it will work from now on, the feature is useless. I will abstain from getting Android devices then and generally switch to iPhones/iPads.

It is not acceptable that an essential feature used by a significant fraction of customers is silently mutilated or dropped.

Re: Restricted Profie Apps Not Showing

RL2 — Wed, 26 Dec 2018 19:59:14 GMT

Totally agree.

Maybe if you contact support so they can see the behaviour too it might make them want to look further into it.

Re: Restricted Profie Apps Not Showing

j94305 — Thu, 27 Dec 2018 17:18:34 GMT

Today, I called the German Samsung support for tablets. They acknowledge the problem, apparently it has been known for a while. However, there is presently no cure.

The technician I talked to pointed to a possible solution with Android 9 - however, massive handwaving at this point, and I doubt this will be available for my SM-T580 any time soon, maybe Q2/2019.

It is mysterious to me how such a major problem can slip through QA and even then, not make it into an update release such as 8.1.0.

Looks like my mid- to long-term platform for the family will be based on iOS.

Re: Restricted Profie Apps Not Showing

Raimoraimo — Tue, 08 Jan 2019 19:38:57 GMT

This is a massive problem for me, as I just purchased the Galaxy Tab A 10.5 (new model), to replace a dying Nexus 10 device. My 10-year old has been using a restricted profile but now I cannot recreate that, and I cannot give him full access to the account either.

Re: Restricted Profie Apps Not Showing

j94305 — Tue, 08 Jan 2019 19:52:12 GMT

I use MobileFence to implement restrictions now and trashed my hopes for a fix in Android.

Re: Restricted Profie Apps Not Showing

RL2 — Tue, 08 Jan 2019 20:28:07 GMT

Yeah I have had to use Qustodio on both mine now and the silly kids mode app which isn't great.

Re: Restricted Profie Apps Not Showing

Rusalka — Sun, 13 Jan 2019 06:32:58 GMT

Samsung, you have to fix it urgently! My toddler can't use the tablet anymore, and it is becoming unnecessary piece of junk for us! My apartment has enough things that don't work.

Re: Restricted Profie Apps Not Showing

Éadaoin — Tue, 15 Jan 2019 15:58:53 GMT

I am in the same position and am really disappointed as i have 7 tablets SMT580 for a small class I teach. None of the apps I have installed are showing up when I try to allow restricted (student / child) access to the apps.

It is disheartening to see the problem has been around for a while and still isn't fixed.

Re: Restricted Profie Apps Not Showing

MeliG — Mon, 04 Feb 2019 02:01:12 GMT

This issue needs to be resolved. I've been using Norton Family to help control the kids' web access, but I rely on the restricted profile for their apps. I don't mind the kids having new apps that I approve, but I don't want them to have any access to my google profile in order to download them. Has anyone tried Google Family Link? Any thoughts on it?

Re: Restricted Profie Apps Not Showing

Anonymous User — Sat, 16 Feb 2019 13:12:52 GMT

I thought Google family link was the answer until it became very unreliable and my 8 year old was able to access inappropriate videos. Once I found the restricted mode on his LG I was relieved to say the least. Now I've been trying to set up my Tab A 10.1 restricted mode for my 4 year old so she can play her cute game about abcs and 123s etc without inappropriate junk popping up. I cannot believe I am not able to set one up. This is ridiculous! I have so many trackers and blockers but they are no where as good as restricted mode.

Re: Restricted Profie Apps Not Showing

larkovupse — Tue, 26 Mar 2019 11:08:24 GMT

Only way to get rid of this issue to is wait for the next software update. Till then keep reporting the crashes/bug.

Regards.,
Larko Vupse

Re: Restricted Profie Apps Not Showing

Heris1 — Thu, 10 Oct 2019 09:13:00 GMT

Or how it worked to me: Downgrade firmware version if devices is not in warranty services.