topic Re: S5e tablet, Android 11 UI 3.1 update, issues in Tablets

S5e tablet, Android 11 UI 3.1 update, issues

BossHoggUK — Fri, 09 Apr 2021 07:40:37 GMT

Since applying the March21 update that came out yesterday the Tab S 5e no longer detects my Vodafone SIM, and seems stuck in loop asking for Samsung Account to be verified.

Tried check for software update in case fix available, but even that fails with unknown error and says to restart tab. [already done].

Wonder if there is a way back to Ui 3.0?

Re: S5e tablet, Android 11 UI 3.1 update, issues

Pugs1957 — Fri, 09 Apr 2021 08:39:49 GMT

No, you can't roll back. Try clearing system cache and let us know if that helps.

Re: S5e tablet, Android 11 UI 3.1 update, issues

BossHoggUK — Fri, 09 Apr 2021 11:01:23 GMT

Restarted With Power + Volume Up held, chose to clear cache partition, done... but when re-powered still not seeing Voda SIM card, Check for updates still ends with 'Unexpected error' and it says I need to login to Samsung account to "Continue using services securely" but after accepting T&C it returns to the login page.

Re: S5e tablet, Android 11 UI 3.1 update, issues

BossHoggUK — Fri, 09 Apr 2021 11:57:41 GMT

In Connections | Mobile Network | Network Mode it no longer shows 4g... just "LTE/3G/2G (Auto connect)" (unless LTE is another name for 4G?) wondering if it has picked up teh wrong software (like US version or something) from Samsung update site.

Re: S5e tablet, Android 11 UI 3.1 update, issues

BossHoggUK — Fri, 09 Apr 2021 13:11:55 GMT

Spoke to Samsung support... after lots of attempts to reset network settings etc, ended up in factory reset territory.

Tried using smartSwitch to backup to SD card (later found it had not worked), so restoring basic info from Samsung/Google then start again with it.

At least it is now working. Mobile network detected OK. LTE/3G/2G Auto was the right setting after all, but is now working.

I'd suggest you hold off on updating to UI3.1 till you have a spare day on your hands!

Re: Re: S5e tablet, Android 11 UI 3.1 update, issues

Pugs1957 — Fri, 09 Apr 2021 13:13:00 GMT

LTE is the same and no, it is not possible to receive the wrong firmware that is sent OTA.

Re: S5e tablet, Android 11 UI 3.1 update, issues

AB3000 — Sat, 10 Apr 2021 11:44:09 GMT

I have problems too that started immediately after updating our S5e to Ui 3.1:

SIM card present but not detected

Software Update issue as you describe above

Galaxy Store, can't update or see my apps

Samsung really need to sort this quickly as it is clearly not down to one device. It looks to me like a major issue and leaves those of us with this problem without a truly portable device (dependent on wifi).

Re: S5e tablet, Android 11 UI 3.1 update, issues

NWNeil — Sun, 11 Apr 2021 10:29:41 GMT

After upgrading my S5e I'm also having lots of issues with Vodafone connectivity. My Network Operators are greyed out, as are the Access Point Names, the only accessible option is Network Mode, which now has different selections.

Is this just restricted to Vodafone SIM cards or other networks too?

Re: S5e tablet, Android 11 UI 3.1 update, issues

BossHoggUK — Sun, 11 Apr 2021 12:01:41 GMT

Sounds like the software update is not installing properly, into a running system. I had to do factory reset on mine, and restore from backup/reinstall everything... to be fair it is now MUCH more responsive than it was before, and apps like Samsung Mail are useably quick now.

Suspect you guys having same issues I had may need to do same.

Re: S5e tablet, Android 11 UI 3.1 update, issues

AB3000 — Mon, 12 Apr 2021 13:20:47 GMT

Thanks for all your input everyone - had to do a hard reset but it does now work and comes with the benefit that my Buds Live now switch automatically between this tablet and my phone when I receive a call.

Re: S5e tablet, Android 11 UI 3.1 update, issues

Anonymous User — Mon, 12 Apr 2021 17:12:31 GMT

Not just Vodafone mine done the same on EE

Re: S5e tablet, Android 11 UI 3.1 update, issues

Millie_No1 — Mon, 12 Apr 2021 22:41:31 GMT

I have same issue but use Virgin Media Sim. I cant do a hard reset as it just keeps asking me to login to my Samsung account. When I do enter username and password it goes to the terms and conditions which i accept and asks for password again but doesn't do anything. It wont sign in either to the Galaxy Store doing same thing so i'm in a bit of limbo at present.

Re: S5e tablet, Android 11 UI 3.1 update, issues

Platts007 — Tue, 13 Apr 2021 05:50:21 GMT

Yep me too on EE so not sure how to do a factory reset. I've even been into my Samsung account and have cleared all devices and tried to sign in to the account but the terms and conditions page appears then re-login again.its using battery for fun right now too. Also when you go into software version it doesn't even display the latest update.

Re: S5e tablet, Android 11 UI 3.1 update, issues

Platts007 — Tue, 13 Apr 2021 05:58:11 GMT

Also does anyone know how to do a factory reset without having to sign into their samsung account as that's not letting me log in, with the same issues as everyone in the thread ie you highlight terms and conditions then nothing.

Finally i would be grateful if somebody could point me in the right direction of samsung support, I it via phone or chat. Sorry guys newbie here. Thanks in advance

Re: Re: S5e tablet, Android 11 UI 3.1 update, issues

BossHoggUK — Tue, 13 Apr 2021 07:08:50 GMT

I also initially got stuck at same place, as it was not doing two factor authentication properly, and login needed for reset... ended up powering off... then back on while holding power and volume up. Gets to the bios menu.
Use vol down to get to factory reset, power to select, confirm, and you should be good.

Re: Re: S5e tablet, Android 11 UI 3.1 update, issues

BossHoggUK — Tue, 13 Apr 2021 07:11:36 GMT

See above.

Re: Re: S5e tablet, Android 11 UI 3.1 update, issues

Platts007 — Tue, 13 Apr 2021 07:26:41 GMT

thankyou kindly, it has resolved the issue. i cant thank you enough

Re: Re: S5e tablet, Android 11 UI 3.1 update, issues

AB3000 — Tue, 13 Apr 2021 08:19:12 GMT

Me too, had to use the same method to reset

Re: S5e tablet, Android 11 UI 3.1 update, issues

Bunny123kiki — Tue, 13 Apr 2021 21:59:31 GMT

Having the same issue with my samsung galaxy TAb S5e... android 11 update. Won't connect to my EE sim card. Try doing a factory resit, keeping asking me log in. But Won't go any further. I have notice my battery on my table is draining rapidly Won't even last a day since the update. Where as it would last a couple of days before the update, anyone having this issue.

Re: S5e tablet, Android 11 UI 3.1 update, issues

Millie_No1 — Tue, 13 Apr 2021 22:25:01 GMT

So Here is a plan I used:

Back up your data to an installed memory card, this took about 10 minutes from the settings menu.

Ensure you know all your passwords and how to recover from a new app. My main issue is that I do a lot of internet banking from my tablet. I had to go to the M&S bank page, follow their process, get a code then phone M&S bank. The latter being the issue though did get someone in the UK rather than the Philippines on third attempt.

For resetting to factory settings, turn off tablet after ensuring it has a good charge. Switch on using power and volume button pressed for about 5 seconds. You will then get a menu that you can scroll on till you get to factory reset. Select this and follow the onscreen instructions. Tablet will then update to the latest version that caused the issue in the first place.

Then its a case of reactivating all the password protected apps you use.

Hopefully this will resolve the issue and get you back to full use of your tablet.