topic Re: Samsung Galaxy Tab 5e (SM-T720) No internet for random apps after Android 10 update in Tablets

Samsung Galaxy Tab 5e (SM-T720) No internet for random apps after Android 10 update

Hattuma — Mon, 07 Sep 2020 15:20:17 GMT

After the Android 10 update random apps do not have an internet connection while others have and work fine. I have two user profiles on my tablet and the problem could be related to a profile switch. And within one user profile I have an additonal work profile (microsoft company portal).

What I tried:

A restart (soft reset) of the tablet solves the issue temporarily
A re-install of the broken app solves the problem, but only for that app and also temporarily
Switching off/on Wifi has no effect
Resetting network settings had no effect
Wiping cache partition had no effect
Switching off/on work profile has no influence

Please advice

NB probably off-topic, but screen casting to Chromecast Ultra via Google Home or Samsung Smartview does not work any more in 90% of the attempts.

Re: Samsung Galaxy Tab 5e (SM-T720) No internet for random apps after Android ..

CrazyTom2k2 — Wed, 09 Sep 2020 06:46:58 GMT

Hey there Hattuma!

I don't know what's going on with this issue, but I've noticed that I'm having a similar issue to you, and there's a couple other posts with people having a similar issue, looks like it might be an issue with a borked firmware update or something. Hopefully Sammy'll get back to us or I might turn into Shrek.

All the best,
Tom 🙂

Re: Samsung Galaxy Tab 5e (SM-T720) No internet for random apps after Android 10 update

jool77 — Mon, 28 Sep 2020 16:36:50 GMT

I have exactly the same problem. I'm getting really frustrated and this will be the last Samsung product for me. Really bad handling of problems and it take ages to get correction.

Re: Samsung Galaxy Tab 5e (SM-T720) No internet for random apps after Android 10 update

jool77 — Sat, 03 Oct 2020 10:12:27 GMT

Hi Hattuma!

Have you found any solution to the problem? Have you tried to factory reset the tablet?

Re: Samsung Galaxy Tab 5e (SM-T720) No internet for random apps after Android 10 update

Hattuma — Sat, 03 Oct 2020 16:27:07 GMT

I did not consider a factory reset. Too much work.

But the problem is narrowing down to the switch between the users. After switching back to my account more often apps lack connectivity. The other user does no experience problems. However we do not check every app after each switch of course

Re: Samsung Galaxy Tab 5e (SM-T720) No internet for random apps after Android 10 update

Larches — Thu, 15 Oct 2020 21:12:11 GMT

Yep, had exactly the same on my S5e. Definitely seems to be bug to do with multiple profiles. I have reluctantly done a factory reset due to a different problem and I think this time I will (again, reluctantly) stick to just one profile for all the family.

Re: Samsung Galaxy Tab 5e (SM-T720) No internet for random apps after Android 10 update

Hattuma — Sun, 18 Oct 2020 16:57:10 GMT

Hi Larches, did the problem disappear for you ? I stopped switching between user profiles, but occasionally apps still think there is no internet. I also have a work-profile as part of the main user; not sure that has influence too.

Re: Samsung Galaxy Tab 5e (SM-T720) No internet for random apps after Android 10 update

Hattuma — Tue, 27 Oct 2020 08:35:29 GMT

One other thing comes to mind: since android 10 devices by default use a randomised mac address for identifying on wifi. I switched to the device mac-address for my home wifi ssids (also because I like to use fixed IP addresses on my network)

I must say that I did not have any connectivity issues last weeks.

Re: Samsung Galaxy Tab 5e (SM-T720) No internet for random apps after Android 10 update

jool77 — Wed, 28 Oct 2020 19:46:17 GMT

Tried that but unfortunately it made no difference in my case.

Re: Samsung Galaxy Tab 5e (SM-T720) No internet for random apps after Android 10 update

Nutty667 — Wed, 11 Nov 2020 18:39:55 GMT

I have the exact same issue. Twitter, Google photos and Amazon music all lose connectivity after switching back to the main profile from my wife's.

Infuriating to say the least!

Re: Samsung Galaxy Tab 5e (SM-T720) No internet for random apps after Android 10 update

jool77 — Sun, 29 Nov 2020 18:39:58 GMT

Got new update to my tab, but still no solution to this problem.

Re: Samsung Galaxy Tab 5e (SM-T720) No internet for random apps after Android 10 update

Hattuma — Tue, 01 Dec 2020 09:07:42 GMT

Also got the update. But as I stopped switching profiles I did not notice any problems lately. So the update did not make any difference for me. I'm considering removing the other profile alltogether

Re: Samsung Galaxy Tab 5e (SM-T720) No internet for random apps after Android 10 update

unw1ck3d — Sat, 09 Jan 2021 15:07:00 GMT

Hello dears!

I have the same problem.

Galaxy Tab s5e (Android 10).

Some apps loose internet connection when I'm switching back from Wife's profile to Admin profile.

It is quite weired: there are no any logic.

Only that could help in this case - it is device reboot, but it is broken user's experience.

Dear Samsung support team!

Would you be so kind to tell us: which logs we can check to investigate this annoying issue?🙂

Re: Samsung Galaxy Tab 5e (SM-T720) No internet for random apps after Android 10 update

Hattuma — Sat, 09 Jan 2021 16:01:25 GMT

Samsung did not respond at all until now. The best one of their support people came up with was a factory reset. No guarantees. They offered me a discount on another tablet, also because this model suffers from poor wifi. However I decided to keep the Tab s5e.

Re: Samsung Galaxy Tab 5e (SM-T720) No internet for random apps after Android 10 update

unw1ck3d — Sat, 09 Jan 2021 16:07:38 GMT

Possible solution!

As far as I understood, applications cannot resolve domain names when you're switching profiles.

Test platform:

Model SM-T725 (Galaxy Tab S5e)

Android 10

Tested with dns.google.com address.

Switch to main profile (Admin profile)
Open Android OS global Settings, and type in searching field: DNS. You need to indetify for your device Personal DNS-server address (to be more precise you need to indetify DNS-server hostname).
Type dns.google.com or another which you prefer
Save you new configuration for Personal DNS-server
Enjoy

Re: Samsung Galaxy Tab 5e (SM-T720) No internet for random apps after Android 10 update

Hattuma — Sat, 09 Jan 2021 16:21:59 GMT

Certainly going to try that one! I'll let you know.

Re: Samsung Galaxy Tab 5e (SM-T720) No internet for random apps after Android 10 update

unw1ck3d — Sat, 09 Jan 2021 18:15:42 GMT

Hi Hattuma 😃

Thank you! It would be great to get your feedback.

Re: Samsung Galaxy Tab 5e (SM-T720) No internet for random apps after Android 10 update

Hattuma — Mon, 11 Jan 2021 20:01:05 GMT

I'm using 1dot1dot1dot1.cloudflare-dns.com as dns server. So far so good. But have to do some profile switching before I can say more. I'll give it a couple of days.

Thanks for the tip anyway.

Re: Samsung Galaxy Tab 5e (SM-T720) No internet for random apps after Android 10 update

jool77 — Tue, 12 Jan 2021 10:35:04 GMT

I have also tried this workaround. I still seem to have connection problems. However now apps are not reporting broken connection, but they just get jammed forever loading content. I'm using google dns.

Re: Samsung Galaxy Tab 5e (SM-T720) No internet for random apps after Android 10 update

Hattuma — Wed, 13 Jan 2021 09:00:24 GMT

Unfortunately the private DNS did not work for me. It is interfering with Blokada5, even when I allow the dns. Secondly, when I deactivated Blokada, several apps did not work after the profile switch. It concerns mostly the Dutch NOS and NPO apps. And it occurs only when switching back to the admin profile.