topic Re: Samsung Galaxy Tab A locked and changed password in Tablets

Samsung Galaxy Tab A locked and changed password

SB375 — Mon, 20 Jul 2020 07:37:31 GMT

My daughters Samsung Galaxy Tab A has suddenly changed her lock screen pin number to a password which we do not know. It asks for a password containing a minimum of 4 characters and one number, it previously was a pin with numbers only.

It also won't allow us to turn the device off or restart without the password. I have forced a reboot but can't see another way to turn the device off in order to do a factory re-set.

Any ideas on how to fix?

Thanks.

Re: Samsung Galaxy Tab A locked and changed password

Je655 — Mon, 20 Jul 2020 08:04:51 GMT

If you go to Samsungs find my phone it says they offer a way to unlock your device if you forget your pin or password

https://findmymobile.samsung.com

Re: Samsung Galaxy Tab A locked and changed password

Je655 — Mon, 20 Jul 2020 08:11:48 GMT

And i think that tablet is vol up and power. If your unable to login to the Samsung account Try Restarting by holding down the Volume Up button then pressing the Power button until it restarts to the android boot menu.

Re: Samsung Galaxy Tab A locked and changed password

SB375 — Mon, 20 Jul 2020 08:17:09 GMT

Unfortunately I think you have to be logged into your Samsung account on the device. Just tried it anyway and it wouldn't work. Would have been great if it did. Thanks anyway.

Re: Samsung Galaxy Tab A locked and changed password

Je655 — Mon, 20 Jul 2020 08:22:40 GMT

@Je655 wrote:

And i think that tablet is vol up and power. If your unable to login to the Samsung account Try Restarting by holding down the Volume Up button then pressing the Power button until it restarts to the android boot menu.

If this also doesn't help, do you know if the device had any Samsung accounts or google accounts on it?

Google can erase the device remotely

https://support.google.com/android/answer/6160491

Re: Samsung Galaxy Tab A locked and changed password

Netta87 — Fri, 09 Oct 2020 10:14:23 GMT

Hi there I have the exact same problem with my sons tablet, it is asking for pin number which contains 4 numbers it has not been changed since we purchased it which is less then a year ago and it will not let us restart or turn off I have tried using volume button and off button that is not working is there a solution.

Re: Samsung Galaxy Tab A locked and changed password

Anubis08 — Mon, 12 Oct 2020 13:22:25 GMT

Hello! I had the same problem with my tablet, last night my tablet locked me out... I tried everything, but I found a solution first make sure your tablet is off then click the on/off button and the volume up button hold for about 10-15 seconds, then a screen will pop up then let go and it powered off, then it showed your password it should be fixed so type in your original password and then a tablet starting screen should pop up then after about 5-10 seconds you'll be logged in. I would recommend changing your password to a pattern password so the same issue doesn't happen again. Also this may not work on all tablets just mine is a newer version.

Re: Samsung Galaxy Tab A locked and changed password

knookie — Sun, 25 Oct 2020 13:10:42 GMT

This video helped me when I couldn't even restart the device (Tab A):-

https://www.youtube.com/watch?v=uRe3BK1YMus

Re: Samsung Galaxy Tab A locked and changed password

MilaTarter — Tue, 03 Nov 2020 14:55:23 GMT

This worked for me! I had to wait until my tablet turned off for lack of battery, then put it to charge. When it was 100% I press the on/off button and the volume up for 15 sec simultaneously, a black screen showed up and then pressed the reboot system option.

Re: Samsung Galaxy Tab A locked and changed password

michaelugm — Wed, 11 Nov 2020 15:16:49 GMT

i just solved my Tab A (2019) similar problems, thanks to the video mentioned above.
my battery was still 90% but it is fine.

1) double tab to get the lock screen lit up, do not enter PIN or pattern
2) press Volume Down + Start button to force shutdown
3) reboot it (i was waiting for the Recovery screen by pressing Volume Up + Start button)
4) but it entered straight into boot up mode and i can see my home wallpaper
5) for some unknown reason, my orignial PIN works again
6) i immediately deleted the PIN to prevent future "surprises"

Re: Samsung Galaxy Tab A locked and changed password

Handyman78 — Fri, 13 Nov 2020 13:58:14 GMT

It would be Friday the 13th and my Tab A locked itself but thanks to Michael above got it back, Phew!

Cheers, Stinky Pete

Re: Samsung Galaxy Tab A locked and changed password

bjamaica1 — Fri, 20 Nov 2020 19:48:38 GMT

My phone just did this last night and I have a tab A. I tried the power button volume up button method and it did not work.

Re: Samsung Galaxy Tab A locked and changed password

bjamaica1 — Fri, 20 Nov 2020 19:49:36 GMT

I will try this method when my power is depleted on my tablet.

Re: Samsung Galaxy Tab A locked and changed password

bjamaica1 — Fri, 20 Nov 2020 19:54:19 GMT

My phone rebooted and then went right back to the screen asking for a password. 😟

Re: Samsung Galaxy Tab A locked and changed password

bjamaica1 — Fri, 20 Nov 2020 19:58:20 GMT

Okay I tried it again a few minutes later and it worked. Thank you so much for this advice.

Re: Samsung Galaxy Tab A locked and changed password

GentyP — Sun, 29 Nov 2020 04:55:45 GMT

Thank you so much for posting this. It worked, and my daughter didn't lose any of her info. I was waiting for the tablets battery to die and then I was going to do a factory reset, but im glad I did a little more research and found your comment. Thank you a million times.

Re: Samsung Galaxy Tab A locked and changed password

Cloud9Bullies — Sat, 05 Dec 2020 00:00:41 GMT

This is the ONLY thing that worked THANK YOU

Re: Samsung Galaxy Tab A locked and changed password

Simon88 — Sat, 05 Dec 2020 02:12:27 GMT

Same problem has happened twice for me now, find my mobile failed to unlock the device remotely. first time 3 months ago I had to do a factory reset. This time found the workaround shown here and go back in PIN worked once I managed to reboot, but changed to a pattern straight away.

This is obviously happening to a lot of people are Samsung doing anything about this at all? When a tried to get support the first time was told to take it to the store I bought it from or a service centre miles away!

Re: Samsung Galaxy Tab A locked and changed password

Cloud9Bullies — Sat, 05 Dec 2020 02:35:08 GMT

I called Samsung and the rep was unaware of the problem. She escalated my ticket to higher techs after she Google and saw the many other complaints. I know they're aware what they will do idk

Re: Samsung Galaxy Tab A locked and changed password

heatherf5 — Wed, 16 Dec 2020 10:07:47 GMT

This is obviously a problem with Samsung tablets. Mine is practically brand new and this keeps happening. Does anyone know why this problem keeps occurring.