topic Re: How to edit quick panel on Tab S6 in Tablets

How to edit quick panel on Tab S6

JohnS6 — Thu, 14 May 2020 21:16:38 GMT

Tablet updated a few days ago and now I cannot find how to edit quick panel to move the shortcuts around..anyone have any clues for me?? Tab S6 lte UK.

Re: How to edit quick panel on Tab S6

SaudA — Mon, 25 May 2020 10:25:43 GMT

Hi @JohnS6, do you still need help with this? Are you able to swipe down from the top of the screen, and tap 3 Dots on top right of the Quick panel to edit it?

Re: How to edit quick panel on Tab S6

JohnS6 — Mon, 25 May 2020 10:34:29 GMT

Hi, since the update, it's not showing in Landscape mode, I have found that it is fine on portrait, I never use tablets in portrait mode usually, so I was able to edit by rotating and selecting it that way.

Re: How to edit quick panel on Tab S6

SaudA — Mon, 25 May 2020 10:48:19 GMT

Can you just confirm which Android version the tablet is on? Settings > About device > Software info. When you say it's not showing in Landscape mode, do you mean the 3 dots or the Quick panel itself?

Re: How to edit quick panel on Tab S6

JohnS6 — Wed, 27 May 2020 00:27:51 GMT

Hello, its Android 10, One UI 2.1. The 3 dots are OK in portrait and landscape, in portrait I get 3 options, button order, quick panel layout and status bar, in Landscape, when I press the 3 dots, only quick panel layout and status bar are available.

Re: How to edit quick panel on Tab S6

SaudA — Thu, 28 May 2020 10:19:45 GMT

Thanks for this. Looks like it might be a change implemented y the new update. Can you just confirm if you are using the default launcher or a third party one?

Re: How to edit quick panel on Tab S6

JohnS6 — Thu, 28 May 2020 23:29:51 GMT

Hi, I noticed this on standard launcher when I had just reset the tablet, but it is also the same now that I have downloaded Nova.

Re: How to edit quick panel on Tab S6

SaudA — Mon, 01 Jun 2020 13:11:06 GMT

Thanks, can you power down the tablet completely, and turn it back on? Does this help?

I want to check something before having a word with the developers about this.

Re: How to edit quick panel on Tab S6

JohnS6 — Thu, 04 Jun 2020 00:18:48 GMT

Hi, a power down doesn't fix it, sorry.

There are a couple more bugs with the new update too, shall I add a new topic or talk about them in this thread?

Re: How to edit quick panel on Tab S6

SaudA — Thu, 04 Jun 2020 09:07:36 GMT

You can post them on this thread, and I'll try and get more info on them.

Re: How to edit quick panel on Tab S6

JohnS6 — Thu, 04 Jun 2020 17:54:45 GMT

great, Main issue is with the S-Pen. When in gmail, i can select attachment_attach file then it take me to files. from this point the s-pen will not function, i need to use finger. Mouse needs a double click.

When i am in Samsung email client, i can select attachment, it then gives me the icons for apps etc to select from. if i select from My files, the s-pen can select everything fine.

It appears to not have some sort of permission to "tap" on "files" but is ok on "my files"

pic 1, the s-pen does not work from this point. Pic 2, once i select files, s-pen does not work. pic 3 and 4, all works fine.

Re: How to edit quick panel on Tab S6

JohnS6 — Thu, 04 Jun 2020 18:24:07 GMT

Also, just to clarify, this s-pen issue applies to any other app that uses "files" rather than "my files", not just gmail.

Re: How to edit quick panel on Tab S6

SaudA — Mon, 08 Jun 2020 09:05:41 GMT

Thanks @JohnS6,

And has this issue also developed after the update? Were you able to use the S Pen in this way before the update? Have you tried any troubleshooting steps for the S Pen?

Re: How to edit quick panel on Tab S6

JohnS6 — Mon, 08 Jun 2020 21:37:10 GMT

Yes, only since the update, it does it on the spen from my tabs4 and the one I kept from my Note7. Before the update, the only time I couldn't use the spen was when it was on Dex mode, which i assumed was normal, it now works fine on Dex mode.

Re: How to edit quick panel on Tab S6

SaudA — Thu, 11 Jun 2020 10:14:11 GMT

Cheers, I want to rule out any hardware issues. Try this please: Samsung Members app > Support > Diagnostics > Test hardware > S Pen. Follow the instructions to complete this test and let me know how you get on.

Re: How to edit quick panel on Tab S6

JohnS6 — Fri, 12 Jun 2020 18:42:20 GMT

Hi, I couldn't find support_diagnostics_test hardware_s-pen, but I did find tablet care_interactive checks_s-pen and this was ok, with no dead spots and hover was ok too.

Re: How to edit quick panel on Tab S6

TessM — Fri, 12 Jun 2020 18:49:10 GMT

That indicates that the S-pen is working correctly. have you checked if there is any pending software or apps update? Is this affecting any other apps or only your Email app?

Re: How to edit quick panel on Tab S6

JohnS6 — Sat, 13 Jun 2020 23:42:07 GMT

It affects any app that uses "files" rather than "my files". In a previous message I sent pics of the different methods. Its almost like the spen does not have permission to use "files" selection, but is OK with the app "my files" for selecting attachments etc. Unfortunately files appears to be Samsung default for many apps and I cannot change that.

Re: How to edit quick panel on Tab S6

JohnS6 — Sat, 13 Jun 2020 23:50:48 GMT

I select attachmentthen from here, pen doesn't work

Re: How to edit quick panel on Tab S6

JohnS6 — Sat, 13 Jun 2020 23:54:12 GMT

Using another app gives me the "my files" option to pick my files, this works fine. Even trying to add these pics into this message wasn't possible with the pen as it used "files".