Thema "Re: Tablet S6 doesn´t work" in Tablets

Tablet S6 doesn´t work

leslie31 — Mon, 20 Jan 2020 08:02:53 GMT

I´ve bought an S6/LTE tablet. When I switch it on, first appears on the screen that this is the SAMSUNG Galaxy S6 tablet,

after that the SAMSUNG sign and after that nothing is going on.

After pressing the necessary buttons restart is repeated continuously. What´s the problem here?

Thanks in advance for your advice.

Re: Tablet S6 doesn´t work

AndrewL — Mon, 20 Jan 2020 11:44:11 GMT

@leslie31: Sorry to hear that you're having issues with your Tab S6. Can you try connecting the tab to your charger and pressing the Volume Down and Power buttons together until the device restarts. Are you able to boot past the Samsung logo following this step? If not, and if your tablet is less than 30 days old, I recommend returning to the retailer to discuss your options regarding a refund or replacement. Alternatively, please visit a Samsung Support Centre where an engineer will be able to inspect the device for you. To find your nearest one please check the link below, select 'Mobile Device > Phones, Tablets and Wearables' and enter your post code.

http://www.samsung.com/uk/support/servicelocation/

Re: Tablet S6 doesn´t work

leslie31 — Mon, 27 Jan 2020 09:26:51 GMT

Thank you very much.

Re: Tablet S6 doesn´t work

Kenn — Sun, 12 Apr 2020 01:34:56 GMT

I just got one today with the exact same issue! Shouldn't this issue have been solved by now? Mine wont even show the charging icon. I have a samsung everything, tv, surround AND a sound bar, every phone for the past 7 years, and even computer. This is my very first tablet, and I'm beyond upset with this. I even drove 30 minutes away to get it because it was the only best buy in my area with the keyboard cover in stock.

Re: Tablet S6 doesn´t work

Camnz — Sat, 25 Apr 2020 01:06:43 GMT

Yup exactly the same problem brand new today just won't start !!!!!! Have done everything but also won't turn off ... Is stuck on Samsung screen and power supply heating up as well !!!! Not happy

Re: Tablet S6 doesn´t work

Chris169 — Fri, 22 May 2020 12:48:44 GMT

Purchased one from argos, did not work, purchased one from Amazon, same issue wil not boot up passed the Samsung boot screen, will be returning tablet to amazon. Tried to call samsung customer service which was waste of time. This has now put me off buying Samsung tablets.

Re: Tablet S6 doesn´t work

Chris169 — Fri, 22 May 2020 12:54:36 GMT

One more issue I should state. Samsung customer service rooted through to India informed me that they are not aware of any issues.

Re: Tablet S6 doesn´t work

bluemerle26 — Sat, 23 May 2020 03:20:27 GMT

Hi, Purchased today from Retailer in NZ, same symptoms as everyone has described. Managed to power cycle by volume down and power but it just gets stuck on samsung label again. cant seem to get into recovery options to master reset it. Have to drive an hour and a half to replace so somewhat disappointed. Should have gone with something else

Re: Tablet S6 doesn´t work

Kenn — Sat, 23 May 2020 06:00:18 GMT

It took me maaany attempts, but the volume down and power button reset fibally worked, and I haven't had an issue since. I'm still po'ed thinking about it, because you should NOT have to do that for a brand new product that is almost $1000.

Re: Tablet S6 doesn´t work

Kenn — Sat, 23 May 2020 06:02:55 GMT

Keep trying it. I literally had to do it at least 30x, but was pissed because I didn't want to drive an hour away to return it too, and it FINALLY worked. Since that bs, I've been ecstatic about my purchase, but it depends on your use for it. I needed it for design work and mobile business, so to me, it was worth not having to return it and try again.

Re: Tablet S6 doesn´t work

bluemerle26 — Sat, 23 May 2020 07:07:13 GMT

THanks for that. Kept trying and kept trying. I think it might of been attempt number 60 but got it working. Bit of a relief but slightly nervous now what else will turn up. Now got it working, feeling better about it but as you say... why should have to go through all that seems a bit odd. Thanks again for all the guidance

Re: Tablet S6 doesn´t work

Kenn — Sat, 23 May 2020 07:15:22 GMT

I promise you, that was my exact experience as well, and ever since then, I have NOT had a problem or slightest sliver of regret. I literally just checked mine, while it's been sitting dormant the entire week, and it was at 38%, which blew my mind bc I figure for sure it would be dead, and had it plugged in for hardly over an hour to be able to use it at 97%. I may not use it often, because I have to be in the mood for designing and never have time to do so, but I definitely don't regret it one bit.

Re: Tablet S6 doesn´t work

scook94 — Sat, 30 May 2020 14:43:23 GMT

We've just received one which I'm was hoping to setup for my brother-in-law (he has disabilities and his phone is getting small for the mobility he has in his fingers) and have got an S6 with this issues. I'm busily trying the 60 odd resets it may take to get it to work, but can I clarify - you hold down power and volume down buttons until the Galaxy Tab "splash screen" appears and then let go of both buttons, right?

Re: Tablet S6 doesn´t work

bluemerle26 — Sun, 31 May 2020 06:06:22 GMT

Hi, so I held the vol down and the power button to the screen went off and then quck held the volume up and power button to bring up the restore menu. I suspect it is in the timing, and there is a very small window.

Once I got to the restore menu, I factory reset the device and it has been running well ever since

Re: Tablet S6 doesn´t work

scook94 — Sun, 31 May 2020 08:18:44 GMT

Happy to report that the tablet is now fully operational after following your advice @bluemerle26 I can't thank you enough!

Re: Tablet S6 doesn´t work

Woodol2 — Wed, 10 Jun 2020 23:37:23 GMT

Thank you posting this issue. I could manage to turn on my new Tab s6.

There are many tips to solve this, but what I did, I charged the tab for 30mins and pressed the power and volume up button to reboot.

And it suddenly worked. I think that is because that my tab is purchased almost 6months ago so the power is gone.

Please try to apply my advice.

Re: Tablet S6 doesn´t work

prabhanjan — Tue, 14 Jul 2020 01:47:44 GMT

Thank you for this. I did exactly this to fix my new Tab S6 which was stuck at Samsung logo right out-of-the-box.