topic Re: Can’t force shut down of s2 tablet in Tablets

Can’t force shut down of s2 tablet

Lizzic — Mon, 06 Apr 2020 08:59:06 GMT

I forgot my pattern but my tablet won't let me shut it down without entering it. Is there a way to force the tablet to

shut down? I need to do a factory reset but can't while it is on!

Re: Can’t force shut down of s2 tablet

CarlH — Mon, 06 Apr 2020 11:40:50 GMT

Hi @Lizzic. If you have a Samsung account linked with your Tab, take a look at this link. It will allow you to locate and unlock yourt Tab (providing you have internet access). Let me know if you are able to do this.

Re: Can’t force shut down of s2 tablet

Lizzic — Mon, 06 Apr 2020 11:42:16 GMT

Have found a solution - was looking at my device in my samsung account and wondering why there weren't some options and out of sheer lack of anything else to do, I clicked on Find My Mobile.

That brought me to a screen that gave me an option to unlock the tablet remotely. Hallelujah.

So Find my Mobile will also Find your TABLET. ALthough it would have to be connected to the internet. I was at home and it was on our wifi.

Beat waiting for the battery to die and a hard re-set. Hopefully this will help others.

Re: Can’t force shut down of s2 tablet

Lizzic — Mon, 06 Apr 2020 11:43:30 GMT

Thank you! I had finally spotted that option in my Samsung account but i really appreciate the quick response.

Re: Can’t force shut down of s2 tablet

CarlH — Mon, 06 Apr 2020 11:44:18 GMT

Great to hear!