topic Re: Re: Samsung galaxy s9 WiFi tablet VIRUS in Tablets

Samsung galaxy s9 WiFi tablet VIRUS

bevf60 — Thu, 20 Nov 2025 16:27:29 GMT

I had to factory reset my Samsung galaxy s9 WiFi tablet about 6 weeks ago due to a virus.

I have started having problems accessing websites this week using my Samsung galaxy s9 WiFi tablet, i am blocked from accessing some websites but can access these websites from my other galaxy devices.

Can anyone recommend what I can do to solve this problem with my Samsung galaxy s9 WiFi tablet please?

Re: Samsung galaxy s9 WiFi tablet VIRUS

AndrewL — Thu, 20 Nov 2025 17:22:32 GMT

@bevf60: I'm sorry to hear that you're having some trouble accessing some websites on your Galaxy Tab S9. To help me understand the issue a bit better, please can you confirm which browser app you are using (e.g Samsung Internet or Chrome), along with the notification or error message you're seeing when you attempt to access the affected sites?

Re: Samsung galaxy s9 WiFi tablet VIRUS

JAMES4578 — Sat, 22 Nov 2025 16:56:27 GMT

Hi @bevf60 There was a Cloudfare outage this week that affected some sites but would not appear to be the issue if ok on other Devices. However you can respond with any error messages in response to
to @AndrewL 's post.
Is there is any effect with Different Browsers, Try clearing the Browser cache, for instance on Samsung Internet, go to Settings-Internet Settings-personal Browsing Data-Delete Browsing Data,cookies and site Data,cached Images and files. If you go to Sites and Downloads-Site permissions-ensure Allow Javascript is enabled. if you go go to Settings-Privacy-Block Apps from opening Internet check Browsers/any other apps have not been toggled on in Error. in chrome go to settings-privacy and security-Delete Browsing Data. In Privacy,security Tab ,Safe Browsing can look at the filters there.
f you go to Settings-Connections-More connection settings-Private DNS ensure is set to Automatic. However you may need to reset the Network Connections,General Management-Reset -Reset Wifi and Bluetooth Settings or All Settings.
Another idea is to try in Safe Mode as if ok there woukd pinpoint recent third party apps which have been installed. could also try a VPN if desired.

Re: Re: Samsung galaxy s9 WiFi tablet VIRUS

bevf60 — Thu, 20 Nov 2025 18:01:26 GMT

@AndrewL
I normally use Google Chrome. I have just tried to access the latest site that blocked me on my Samsung galaxy s9 WiFi tablet but was able to access the same site using my other Samsung devices just now

Re: Re: Samsung galaxy s9 WiFi tablet VIRUS

bevf60 — Thu, 20 Nov 2025 18:05:26 GMT

@JAMES4578
thank you for your advice, I have tried what you recommended. I updated to a new and better vpn a month.
All my other Samsung A12 A13 A14 A15 A16 S10, Samsung galaxy A7 lite tablet are all okay and don't have any issues with those.

Re: Samsung galaxy s9 WiFi tablet VIRUS

AndrewL — Thu, 20 Nov 2025 18:11:19 GMT

@bevf60: You mentioned that your tablet had a virus prior to being factory data reset. Based on the error message you're seeing, the virus may still be present on your tablet. If you head to Settings > Device care > App protection > Scan tablet, does this flag any malware or suspicious activity on the device?

Re: Re: Samsung galaxy s9 WiFi tablet VIRUS

bevf60 — Thu, 20 Nov 2025 19:00:00 GMT

@AndrewL
I use device care every time I come online and have just scanned all my apps and nothing is wrong

Re: Samsung galaxy s9 WiFi tablet VIRUS

AndrewL — Thu, 20 Nov 2025 19:17:09 GMT

@bevf60: To troubleshoot the issue, try temporarily disabling your VPN (Settings > Connections > More connection settings > VPN), as the issue could be the result of a geographical restriction. Also, try unplugging your router at the wall for 30 seconds, then plug it back in and wait for the calibration process to complete before attempting to access the site again. You may also wish to to try another browser app such as Samsung Internet to see if the issue persists.

Re: Re: Samsung galaxy s9 WiFi tablet VIRUS

bevf60 — Thu, 20 Nov 2025 21:02:35 GMT

@AndrewL
I will try all these, I just can't understand why it is only happening one this tablet, i have another A7 lite tablet and 6 Samsung mobile phones and non of these have a problem.
Is there any other way of finding out if I have a virus on my Samsung galaxy s9 WiFi tablet?

Re: Re: Samsung galaxy s9 WiFi tablet VIRUS

bevf60 — Fri, 21 Nov 2025 07:05:36 GMT

@AndrewL
I forgot that I had this screenshot of when my old vpn in the screenshot would not work on this device my Samsung galaxy s9 WiFi tablet after the new Android update. I changed to a new vpn but the old vpn would still work on all my other Samsung galaxy devices

Re: Re: Samsung galaxy s9 WiFi tablet VIRUS

bevf60 — Sat, 22 Nov 2025 07:53:04 GMT

@AndrewL
After my Samsung galaxy s10 dropped to the floor it showed a notice on the screen that said it was updating time zone and started to do it, it was then it started configuring the apps, it then turned the phone off and back on and when it came back on i could not connect my other Samsung devices using my galaxy s10 mobile hotspot ( I noticed mobile hotspot has changed the password) but the password was being picked up by my other galaxy device yet my other galaxy devices kept saying it was connected to my galaxy s10 without the Internet.

I also noticed when I was trying to connect to my other galaxy devices that the name of my Samsung galaxy s10 had added 2 letters and numbers to the name at the end of saying my Samsung s10. I tried pressed the reset button in general management as it advised me to try that.

I have tried turning the s10 on and off again but it didn't make any difference, i did notice that it had changed the mobile hotspot password again i am not able to use the Internet on my s10 and I am unable to run my other galaxy devices from the mobile hotspot offmys10.

I have put my s10 into safe mode which told me it might be able to identify the app that maybe becausing the the problem. Anyone any advice please

Re: Re: Samsung galaxy s9 WiFi tablet VIRUS

bevf60 — Sat, 22 Nov 2025 11:57:04 GMT

@JAMES4578
I am sorry to trouble you, i was wondering if you might be able to help me with a rather serious issue that happened last night with my main Samsung galaxy device, my s10.
After my Samsung galaxy s10 dropped to the floor it showed a notice on the screen that said it was updating time zone and started to do it, it was then it started configuring the apps, it then turned the phone off and back on and when it came back on i could not connect my other Samsung devices using my galaxy s10 mobile hotspot ( I noticed mobile hotspot has changed the password) but the password was being picked up by my other galaxy device yet my other galaxy devices kept saying it was connected to my galaxy s10 without the Internet.

I also noticed when I was trying to connect to my other galaxy devices that the name of my Samsung galaxy s10 had added 2 letters and numbers to the name at the end of saying my Samsung s10. I tried pressed the reset button in general management as it advised me to try that.

I have tried turning the s10 on and off again but it didn't make any difference, i did notice that it had changed the mobile hotspot password again i am not able to use the Internet on my s10 and I am unable to run my other galaxy devices from the mobile hotspot offmys10.

I have put my s10 into safe mode which told me it might be able to identify the app that maybe becausing the the problem. Anyone any advice please

Re: Re: Samsung galaxy s9 WiFi tablet VIRUS

JAMES4578 — Sat, 22 Nov 2025 18:27:23 GMT

Whilst you may have done this preiously I think you need to temprarily disable the VPN, a good idea to try Safe Mode to see if it resolves it and pinpoints third party apps which are causing issue. An idea to adjust the band of the Mobile Hotspot, switching to 2.4 GHz if on 5 can help.However you may need to reset Network connections /Reboot Router. some other infoprmation also in this thread https://eu.community.samsung.com/t5/galaxy-s24-series/galaxy-s24-hotspot-not-working-after-sw-update/td-p/13378411

However should note that if the S10 mobile phone that has not been not supported for some time.