topic Re: Tab S6 Spen issues in Tablets

Tab S6 Spen issues

Scott17 — Sat, 19 Oct 2019 08:32:37 GMT

Is anyone else having issues with the tab S6 Spen where it draws without the nib actually touching the screen? It's making it pretty unusable and the main reason for purchasing this tablet was for the Spen and ability to fill out and sign documents without the need of printing. I've tried changing the nib in the pen and nothing fixes it the closest fix I've found is pressing on the nib really hard but that only fixes it for a minute at most.

Re: Tab S6 Spen issues

SaudA — Thu, 24 Oct 2019 08:47:37 GMT

Hi @Scott17

Are you still having issue with the S Pen? Is this happening regardless of which app you are using? Can you try resetting it:

Attach the S Pen to the S Pen’s charging groove. Then, open the Air action setting screen and tap 3 Dots for more options → Reset S Pen.

Re: Tab S6 Spen issues

Scott17 — Sat, 26 Oct 2019 17:49:50 GMT

@SaudA wrote:
Hi @Scott17

Are you still having issue with the S Pen? Is this happening regardless of which app you are using? Can you try resetting it:

Attach the S Pen to the S Pen’s charging groove. Then, open the Air action setting screen and tap 3 Dots for more options → Reset S Pen.

I have tried resetting it once, and it was a fix for all of 30 seconds, it seems to be any app that I use has the issue. But it's also temperamental so since your reply, I've had a 50/50 mix of it working for a period and then being unusable at the same time. Little bit stumped the best fix I've been able to find is like I said pressing hard on the nib what cures it for a brief period.

Re: Tab S6 Spen issues

ShuaSwan — Fri, 06 Dec 2019 13:54:55 GMT

I'm having the same issue. Happening on my note 10, as well.

Re: Tab S6 Spen issues

SaudA — Fri, 13 Dec 2019 10:10:03 GMT

Sorry for the late reply @Scott17

Let's try the hardware test: Apps > Samsung Members > Get help > Interactive > S Pen. Do the checks, and let me know how you get on. Cheers!

@ShuaSwan Can you also try following the same steps? Let me know how you get on.

Re: Tab S6 Spen issues

Cami99 — Fri, 13 Dec 2019 13:33:34 GMT

Yeah, i bought the Tab s6 2 days ago and i have the same problem. I reseted the Spen too and nothing seems to be working.

I even turned off the air commands because it was quite annoying and they still seem to be active.

Re: Tab S6 Spen issues

Reepix — Tue, 31 Dec 2019 05:10:13 GMT

New top model S6 less than a week old, same issues. S pen thinks I'm touching the screen and tries to scroll when its still an inch off the screen,sometimes doesn't register when I do touch pen to screen and i can't click on links with it because it moves the page when I get close to the screen, extremely frustrasting!

Re: Tab S6 Spen issues

Cami99 — Tue, 31 Dec 2019 18:34:34 GMT

Unfortunately I live in a small country and not in the EU, Spens aren't available here so I couldn't buy a new one.
What I had to do is stop charging the Spen, just make it useful to take notes.
It still has issues but it will stop scrolling the screen on it's own and you will be able to use the pen normally again; Air commands won't work though.

Re: Tab S6 Spen issues

H529 — Sun, 05 Jan 2020 21:28:58 GMT

I was having the same problem and tried something a bit different. I had heard that pulling the tip out and resetting it seemed to work, however, the problem came back. So - don't laugh - I decided to try to take a small amount off the nib shaft. Using sissors, I cut about a 1/64 of an inch (‪0.396875‬ mm) from the shaft and reinserted the nib. I did a pen recal and now it seems to be working great! I know it sounds crazy, but it worked!

Re: Tab S6 Spen issues

jriveraespejo — Sun, 19 Jan 2020 21:27:33 GMT

I have bought the Samsung S6 the last month, and I have the same issues regarding the S pen.
Regardless of the app, the pen scrolls up and down only by close enough movements (without touching the screen). On note-taking apps, the S pen writes on the document without touching the screen (which I don't want to).
I have reset the S pen 4 times now and the problem persists. I have changed the tip of the S Pen, but the problem persists. I've also tried each of the help pages from Samsung members, but I don't manage to finish the test, because of the S pen scrolling up and down.
Please let me know what are the next steps because I can not believe how your product can be so expensive and not work properly only a month after I bought it.

Re: Tab S6 Spen issues

jriveraespejo — Thu, 23 Jan 2020 10:30:01 GMT

Hello Scott,

I don't know if it will work with you, but after seeing a great amount of replies around the topic, I found one solution that apparently worked:

1. I changed the tip of the S Pen. It seem the older one was the one causing the problem, which doesn't make sense, specially considering that I also tried the second point below, with this older tip.

2. I inserted the new tip softly enough. It seem that the mechanism functions with the pressure of the tip.

For now, it's working good. I'm still gonna to go the a support center in Brussels next week to make sure there is no problem with the S Pen.

Re: Tab S6 Spen issues

Chris159 — Sun, 26 Jan 2020 10:38:51 GMT

Exactly the same issue with my S pen on the "top of the range" Tab S6! Only had tab for a few weeks. 2 long and frustrating calls with support performing resets over and over. Samsung support are now asking me to drive 2.5 hours to my nearest support centre to look at it! When I had a small issue with the apple pencil apple sent me a new one next day.....

Really not happy with the service from Samsung...😡😡😡

Re: Tab S6 Spen issues

Chris159 — Sun, 26 Jan 2020 10:46:47 GMT

Performed the Spen hover test in the diagnostic tool (DR Parser mode). Comes back with a FAIL result in red.

Re: Tab S6 Spen issues

Chris159 — Sun, 26 Jan 2020 10:50:15 GMT

Re: Tab S6 Spen issues

Oscarjames — Tue, 18 Feb 2020 10:43:14 GMT

Hiya guys recently bought tab s6 myself and had this issue. The fix I found was changing the white tip of the s pen to the black one with the small rubber tip. This fixed it straight away!!!

Re: Tab S6 Spen issues

Lucy12 — Thu, 19 Mar 2020 01:36:03 GMT

So I tried everything, even restarted my tablet and reset the pen. I noticed it seem to be something with the nib. So I decided to cut one down to see if it was the length of the stem, it worked. No more phantom stylest hovering and I'm actually able to select things on screen. The bad thing it may be to short to work for some things but I am still working on it.

Re: Tab S6 Spen issues

goliatrgs — Sat, 04 Apr 2020 14:13:16 GMT

same problem here, the tab s6 pen stop working after 2 days of use. I tried to reset but nothing. I'll try change the tip. hope its work

Re: Tab S6 Spen issues

Zach_in_Omaha — Mon, 06 Apr 2020 16:55:08 GMT

I was having the same problem with the phantom scrolling when near (but not touching) the screen, as well as unable to select anything with an actual tap. I changed the nib and the problem is completely fixed.

I think it's clear that it's not a software issue, but a hardware issue with that particular nib.

Good luck to all!

-Zach in Omaha, Nebraska, USA

Re: Tab S6 Spen issues

Giorgio959 — Thu, 09 Apr 2020 09:56:38 GMT

Good morning, mine didn't work as an Air Action device. if I activate Air Action, the device asks me to connect the pen in its position. I do it, but after a long attemp the device answers "Disconnected" and asks me to try the attempt again. Annoying..... Is a S Pen's battery problem? or doesn't it work?

Re: Tab S6 Spen issues

Yams26 — Wed, 15 Apr 2020 16:25:02 GMT

Hi!

I bought a Tab S6 2 weeks ago and the S Pen work perfectly the last 10 days but since this morning it works strange.

The action button works fine (when I double click the tab is unlocked) but when I try to use the pen to "click" on an icon or anything else it does not detect anything. After several seconds it starts to work but not all the time. The same thing appends when I try to use it in OneNote or in any other note app after unlocking the tablet. It's like the pen was in standby mode and needed a few moments to get ready.

Sometimes it doesn't even detect that the pen si attached in the grove on the back of the device.

I'm really annoyed because everything was fine till today and I love to write with it.

Here are all the action I did to try to make it work better:
1. Reseting the pen

2.Changing the nib
3.Activate / desactivate air actions

4.Reboot the tablet