topic Re: Galaxy A9+ in Tablets

Galaxy A9+

Members_e3sMWre — Thu, 16 Oct 2025 10:53:57 GMT

Hi I purchased a Galaxy A9 + from a company called CEX this week I connected wireless to my old galaxy tablet to transfer information to the new one that went well I then tried to open the new tablet but it was asking for a password I tried the passwords off my old tablet this did not work so I tried to reboot but it would not switch off without the password I went on YouTube and tried the method of holding down the on off buttons and the volume control still did not switch off or take me to the page where I could do a factory reset

I took it back to the store they were unable to solve the issue saying it was a password I had set in the system I have been trying different passwords and I am now up to 8 hours in between attempts does anyone have any ideas how I can get to a factory reset please 🙏

Re: Galaxy A9+

Tourbillon De La Vie — Thu, 16 Oct 2025 10:55:32 GMT

Return for refund

Re: Galaxy A9+

arianwen27 — Thu, 16 Oct 2025 10:56:28 GMT

It should be shut tablet down. Hold power and volume up, release on samsung logo.

I know you said you tried it but try again. It's sorta the only way

Re: Galaxy A9+

JAMES4578 — Thu, 16 Oct 2025 13:47:48 GMT

There are mixed opinions on CEX , whilst claims that checks are conducted aware of some having issues with substandard goods. Therefore if the troubleshooting does not work would be best to return.