topic Re: Re: Messed up in Tablets

Messed up

XanNid — Sat, 19 Jul 2025 00:14:43 GMT

Hi, I was settng up my sons new Samsung galaxy a9 tab yesterday, today I went to log into it and realised I used an incorrect email address. Is there any way to completely reset it? I tried the factory reset, but it asks me to input the old email and password to proceed.

Re: Messed up

mkk7781 — Sat, 19 Jul 2025 00:18:49 GMT

Hard reset it

Re: Re: Messed up

mkk7781 — Sat, 19 Jul 2025 00:19:04 GMT

Should be a YouTube tutorial online

Re: Messed up

mkk7781 — Sat, 19 Jul 2025 00:19:59 GMT

https://www.youtube.com/watch?v=8k7AD6qiMj0

Re: Messed up

MNas04 — Sat, 19 Jul 2025 00:20:52 GMT

Reach out to customer service. They will help you with this. You can contact the samsung account team on 0333 000 0333.
https://www.samsung.com/uk/support/contact/

Re: Messed up

arianwen27 — Sat, 19 Jul 2025 00:23:09 GMT

Google account or samsung account?

It should only let you login to a real account that exists. Not exactly sure how you managed to login with an email and password, then not be able to enter the email and password. Not an issue though, there's a solution. Assuming your issue is with a samsung account, as I remember devices ask for that password during a reset.

As long as you know the login details to the google account linked to the device, you can reset it through the recovery menu. If no google account was ever linked, even easier. If the google account is the issue, don't reset it or things get worse.

To do a manual reset, power off the device.

Hold volume up and power till you see the samsung logo, then release. Some websites say connect it via a usb cable to a pc during this but I'm unsure of that.

You should now be in a new menu. Using the volume buttons to move and power to select, select reset and do as it says.

The device should now be reset. If you had a google account previously linked, login with thay google account. No other account will work, it has to be the original google account you used.

Mkk7781 actually linked a video on how to do this. Just do not reset if the google account is the wrong email one. That will brick the tablet unless samsung themselves unlock it

Re: Messed up

mkk7781 — Sun, 20 Jul 2025 05:31:55 GMT

Do let us know if your issue has been resolved.

Re: Messed up

Easty — Sat, 18 Oct 2025 17:25:04 GMT

Why you need to log into an already set up tablet with an email