topic Re: What on earth is Knox Deployment?? in Tablets

What on earth is Knox Deployment??

angeljs — Mon, 23 Jun 2025 12:49:18 GMT

I bought a Samsung S8+ a couple of years ago. I recently reset it to give to my son. However, when I select the language, the next screen shows something called Knox Deployment with a bunch of connection options and no way to bypass it. How can I continue to set up the tablet?

Re: What on earth is Knox Deployment??

keith30 — Mon, 23 Jun 2025 13:03:53 GMT

You need to have Knox installed or phone won't work properly. Knox is the security feature on all Samsung devices.

Re: What on earth is Knox Deployment??

angeljs — Mon, 23 Jun 2025 13:09:11 GMT

It's a tablet, and I've never seen or heard of this. I just want to set up the tablet but can't bypass this screen.

Re: What on earth is Knox Deployment??

keith30 — Mon, 23 Jun 2025 13:59:36 GMT

You can't bye pass it as it's part of the security features and settings.

Re: What on earth is Knox Deployment??

angeljs — Mon, 23 Jun 2025 14:19:40 GMT

Okay. Any idea why this has just happened after using it for so long? I don't even understand what it is.

Re: What on earth is Knox Deployment??

smiley — Mon, 23 Jun 2025 15:53:53 GMT

'A bunch of connection options'.

Can you clarify ? Can you connect with one of these options to complete the installation ?

Re: Re: What on earth is Knox Deployment??

smiley — Mon, 23 Jun 2025 15:58:16 GMT

A quick google AI answer suggests it is an enterprise installation meaning the device may have been a corporate or bulk device. Where did you get it from... was it purchased new from Samsung as a personal purchase... or perhaps it was a corporate issued tablet that may have had some generic licences installed ?

Or perhaps it was a refurb unit purchased from Ebay or a reseller ?

Re: What on earth is Knox Deployment??

arianwen27 — Mon, 23 Jun 2025 17:15:39 GMT

Usually that would mean the device was used by a company and can only be used with the company. After a reset it has to be setup with the company again.

If you bought it brand new yourself, reset it and it was fine, then waited a few years, reset it again and now it's happening, that's strange.

I have a feeling whoever sold it to you originally had it part of a company deployment

Re: Re: Re: What on earth is Knox Deployment??

angeljs — Mon, 23 Jun 2025 17:17:40 GMT

It was purchased brand new from the Samsung website and worked without this issue for two years.

Re: Re: What on earth is Knox Deployment??

angeljs — Mon, 23 Jun 2025 17:24:17 GMT

It was straight from the Samsung website. I've been chatting to support but they aren't hopeful. 😕

Re: Re: Re: What on earth is Knox Deployment??

arianwen27 — Mon, 23 Jun 2025 17:28:10 GMT

Hmm, the only thing I can think of is somehow someone managed to link it to a business management system. Either something was done to the device before it was reset or somehow someone might have guessed/messed up entering their own device and happened to enter your serial number perfectly. Context for the last part is someone here said they worked at a used phone shop, they had an issue with people registering and locking phones.

If you have proof of purchase, samsung should eventually be able to unlock/unlink it

Re: What on earth is Knox Deployment??

angeljs — Mon, 23 Jun 2025 17:53:32 GMT

I do have proof, thank goodness! Thank you all for trying to help, it's a really strange situation. 😊