topic Re: Unable to show factory reset screen in Tablets

Unable to show factory reset screen

Maarten82 — Sat, 08 Feb 2025 09:57:08 GMT

Hi,

Our son changed the login pattern for his tablet and can’t remember the new pattern.

As a result, we can no longer log in to the tablet. I’ve tried accessing the factory reset screen using the power and volume buttons, but it’s not working.

When I hold both buttons, the tablet keeps restarting. If I release one or both buttons after the tablet shows the startup screen (Samsung logo) again, it always takes me back to the login screen for the pattern.

What am I doing wrong? My son is fine with a full factory reset of the tablet, but I can't seem to get it to work.

The tablet is a Galaxy Tab A9 Plus, purchased in late 2024.

Best regards,
Maarten

Re: Unable to show factory reset screen

johnz237 — Sat, 08 Feb 2025 10:03:09 GMT

I know for a few deviices they changed it. You have to firstly plug it into a PC for it to work- but since your son can do it I'll link a video
https://youtu.be/8k7AD6qiMj0?feature=shared

Re: Unable to show factory reset screen

Maarten82 — Sat, 08 Feb 2025 10:16:12 GMT

@johnz237

Thanks, I tried doing that and that did indeed help.

Connected the tablet to my laptop using USBc
Pushed and held power & volume up button
When the display went dark, kept holding the power but switched from volume up to volume down
When the samsung logo showed, released both buttons

Re: Unable to show factory reset screen

Piper123 — Sat, 08 Feb 2025 10:43:58 GMT

For others reading this, connecting a usb-c to a laptop works.

You can also connect. Usb-c to another compatible mobile device that supports usb-c as well (not everyone has a pc or laptop). 🙏

Re: Unable to show factory reset screen

Mechelle93 — Sun, 21 Sep 2025 04:14:23 GMT

Edit I replied to the wrong thread, sorry!

Re: Unable to show factory reset screen

Mechelle93 — Sun, 21 Sep 2025 04:15:06 GMT

Could you please answer a question for me?
I am struggling with a Galaxy Tab A9+ SM-X210 tablet and during a system update the tablet crashed. It will not show the charging logo when plugged in (I've troubleshooted everything I can changed wires outlets, everything). I have tried multiple factory resets, I even tried this one (using the computer). It will not show the reset menu. It won't do anything. I have no idea how to go about fixing this. Any suggestions would be greatly appreciated! TIA!