topic galaxy tab 6 S lite keeps freezing and rebooting? in Tablets

galaxy tab 6 S lite keeps freezing and rebooting?

MaggieMoo — Tue, 19 Nov 2024 20:07:55 GMT

Hi has anyone any ideas before I finally have to use the factory reset button please? I've wiped off loads of apps also updated and tried the reset but my tablet still freezes, shuts down of its own according and switches on and off? No idea why this is happening. Thanks

Re: galaxy tab 6 S lite keeps freezing and rebooting?

AndrewL — Tue, 19 Nov 2024 20:23:50 GMT

@MaggieMoo: I'm sorry to hear that you have encountered this issue. While I appreciate that you have already uninstalled some applications, I recommend restarting your Tab S6 Lite in Safe mode, as this will disable all third party apps, and help to verify if the problem is stemming from an external source.

To enter Safe mode, press and hold the Power button until the 'Power off' prompt appears on the screen then release > Touch and hold Power off until the 'Safe mode' prompt appears then release > To confirm, tap Safe mode.

With Safe mode active, monitor the performance of the device for a few hours, based on the frequency that you encounter the issue. If you find that the tablet no longer freezes/restarts, then please restart your Tab S6 Lite as you would normally and uninstall any apps that you have added to the device since you first encountered the issue. It won't be possible to determine exactly which app is at fault, therefore I recommend approaching this via a process of elimination.

Re: galaxy tab 6 S lite keeps freezing and rebooting?

MaggieMoo — Tue, 19 Nov 2024 20:33:20 GMT

Thank you so much AndrewL I will give this a go and hope this will sort out the issue.

Re: Re: galaxy tab 6 S lite keeps freezing and rebooting?

MaggieMoo — Thu, 21 Nov 2024 08:40:05 GMT

I followed your steps and this worked! thank you again for your support as I really thought I'd have to buy a new tablet 😀

Re: galaxy tab 6 S lite keeps freezing and rebooting?

4tt1 — Sat, 23 Nov 2024 21:50:44 GMT

Hello @AndrewL ,

I have exactly same issue as MaggieMoo on my kid's device.

Since wednesday, after system update, the tablet simply gets into boot loop once the screen is unlocked. The only way to escape this loop is to use lock + volume down. Then it will go to lock screen. If unlocked it immediately restarts and loop is back. I am pretty sure it is caused by some 3rd party app, but I am not able to enter safe mode.

I tried all tips how to enter it, but none works.

I was so desparate that I used odin to install latest firmware, it successfully passed but it did not help. Smart switch does find device but it needs to be unlocked and once unlocked it restarts...

SD Card did not help either.

My kid is extremely sad that we will have to use factory reset, because of all photos and videos... all caused by samsung update 😞

Is there any way how to enter safe mode other than holding volume down while booting, etc. Jfyi we have other device where I am able to enter safe mode via long tap on turn off, via holding volume down, etc.

So I know what should work...

Btw usb debugging is not enabled unfortunately.

Thanks a lot in advance for any advice or tip.

Re: galaxy tab 6 S lite keeps freezing and rebooting?

AndrewL — Sun, 24 Nov 2024 11:30:15 GMT

@4tt1: I'm sorry to hear that you're experiencing this issue with your tablet. If you are unable to enter Safe mode via the steps provided in my post above, then please power off the tablet > Power it back on by pressing and holding the Side button > When the Samsung logo appears by itself, press and hold the Volume Down button. The tablet should boot up in Safe mode following these steps, allow you the opportunity to uninstall any apps that you have added since you first encountered the issue. To exit Safe mode, simply restart the tablet as you would normally. Let me know how you get on.

Re: galaxy tab 6 S lite keeps freezing and rebooting?

4tt1 — Sun, 24 Nov 2024 17:55:49 GMT

Hello @AndrewL ,

unfortunately it does not boot to safe mode. I tried 3 ways:

long tap on off button (does not change option)
turn off tablet and boot as you mentioned, no safe mode
from recovery mode - no such options available

The tablet does not have usb debugging enabled. Amy help is really welcome.

Thank you in advance.

Re: galaxy tab 6 S lite keeps freezing and rebooting?

ChrisB_ — Mon, 25 Nov 2024 14:29:57 GMT

Hi @4tt1, that is most unusual. Is your child's tablet also a Tab S6 Lite? If so, then please could you try to put it into Maintenance mode? You can enable this by going to Settings > Battery and device care > Maintenance mode.

Please keep your tablet in Maintenance mode for at least 2 hours. If you are not experiencing this issue while it is in Maintenance mode, then the issue is being caused by a third party app. We would recommend removing any apps you do not recognise.

To take your tablet out of Maintenance mode, tap on the "Your tablet is in Maintenance Mode" notification and select "Exit".

You can find more information regarding Maintenance mode on our website: https://www.samsung.com/uk/support/mobile-devices/what-is-maintenance-mode-and-how-to-use-it-on-your-galaxy-phone-or-tablet/

Re: galaxy tab 6 S lite keeps freezing and rebooting?

4tt1 — Sun, 24 Nov 2024 20:03:26 GMT

Hello @ChrisB_ ,

unfortunately immediately after unlocking the device it restarts so if there is no other way around this, I won't be able to enter maintenance mode 😞

Thanks a lot for helping me!

PS: yes, it is s6 lite (SM-P613)

Re: galaxy tab 6 S lite keeps freezing and rebooting?

ChrisB_ — Mon, 25 Nov 2024 14:17:01 GMT

You're very welcome, @4tt1. We're always happy to help here in the Samsung Community forum.

Before carrying out a factory reset, I would recommend sending us an Error report, as doing so will allow our software engineers to receive data logs relating to the issue you are experiencing. This data is anonymised and only held for the duration of the investigation of the report.

You can find step-by-step instructions on how to send an Error report via this helpful guide: https://eu.community.samsung.com/t5/mobile-apps-services/samsung-members-app-how-to-send-an-error-report-if-you-ve-got/m-p/8755454

An expert from the Samsung Members team will respond to your report as quickly as possible. You will find their response in the section titled "Check feedback you've sent" in the Samsung Members app.

Re: galaxy tab 6 S lite keeps freezing and rebooting?

4tt1 — Sun, 24 Nov 2024 22:50:25 GMT

I am not sure I understand. I am not able to unlock the device. Whenever I do so, it will immediately restart and ends with booting loop. So I cannot send any report unless there is some other way.

Am I missing something? Sorry for maybe dumb reaction...

Re: galaxy tab 6 S lite keeps freezing and rebooting?

ChrisB_ — Mon, 25 Nov 2024 16:22:07 GMT

I do apologise for the confusion, @4tt1. You are quite right that you will not be able to send an Error report given the issue you are experiencing. Sorry for the misunderstanding.

In this instance, a factory reset would be the next step, as this will often fix any problems you are experiencing with your tablet. You can carry this out by following the steps in the section named "Factory reset on a tablet using the buttons" from the following link: https://www.samsung.com/uk/support/mobile-devices/how-do-i-perform-factory-reset-on-my-mobile-device/?srsltid=AfmBOoqFD1xjabYD-AHxNQbWr-Z7io3p-nOpF457Kq4dWJAfwwQb7Ufw

If this does not rectify the fault, or you are unable to carry out a factory reset, then I would recommend arranging for an engineer to inspect and repair your tablet: https://www.samsung.com/uk/support/repair/

When booking your repair you'll be invited to go through some additional troubleshooting. You can skip this process by selecting "SKIP TROUBLESHOOTING", if you wish.

Re: galaxy tab 6 S lite keeps freezing and rebooting?

4tt1 — Mon, 25 Nov 2024 15:48:52 GMT

And is there any way how to backup data? Forcing copy them to e.g. sd card? I was trying mount in recovery mode, but it didn't work 😕

Thanks a lot.

Re: galaxy tab 6 S lite keeps freezing and rebooting?

ChrisB_ — Mon, 25 Nov 2024 16:03:13 GMT

Backing up your data without being able to access your tablet will not be possible, I'm sorry to say. If you did not enable any back up features (i.e. Samsung Cloud, OneDrive) prior to experiencing this issue, then it will not be possible to do so at this stage.

Re: galaxy tab 6 S lite keeps freezing and rebooting?

4tt1 — Mon, 25 Nov 2024 16:30:19 GMT

Oh gosh, 😔 😟

Thanks a lot for your help.

Re: galaxy tab 6 S lite keeps freezing and rebooting?

Wheeling Pigeon — Wed, 12 Mar 2025 18:34:10 GMT

I'm having a similar experience. I bought this Galaxy Tab S6 Lite (2020) off ebay. The description said it would "randomly shutdown on its own". I figured it was probably a software issue so I took a chance. I accessed recovery mode and reformatted with ADB. Then flashed the latest version of android successfully. Went through all the initial setup but the problem remains. The device will power up and function like normal for a few min. Then will freeze and reboot. Any ideas on what else it could be? Google mentioned it could be a Kernel issue?

Re: galaxy tab 6 S lite keeps freezing and rebooting?

4tt1 — Thu, 13 Mar 2025 20:10:21 GMT

Hello,

unfortunately, we have brick instead of tablet. Daughter doesn't want me to do factory reset so once in a while I am trying new updates.

On your end, I would try to enable update or some kind of sharing, because if you have 5m, you can maybe save your stuff. On my end it dies within secs.

Good luck!

Re: galaxy tab 6 S lite keeps freezing and rebooting?

Dima85s9lite — Tue, 06 May 2025 17:18:51 GMT

I have the same issue with my device since when I bought it. Besides rebooting it also suffers from apps shutting down on their own every now and again. Unfortunately, due to some reasons, I didn't get a chance to have it replaced while the seller's warranty was still valid.

They say the reason for the random freeze and reboot that can not be fixed by a factory reset is a hardware issue. It's either the faulty tablets' motherboard (chipset) or its memory. I read some information that any of this can be replaced, but the cost of these repairs makes it unreasonable to try. It's just a little bit cheaper than getting a new one. I guess if nothing helps, call some places and find out what they can do about it. But if it's too expensive, I will leave it as it is, providing that I still can watch videos on my device (which was the main reason why I bought it). Usually it reboots right after I awake it from the sleeping mode, switch between apps, or rotate the device so it has to rotate the screen, no issues with playing a video file or watching youtube.