sujet Re: #Tab S9 Ultra One UI6 - Recent App Key - Not working dans Tablets

#Tab S9 Ultra One UI6 - Recent App Key - Not working

rocketman18 — Sat, 25 Nov 2023 11:34:44 GMT

Hi, I have just updated my Tab S9 Ultra to Android 14 One UI 6 in the Uk and my Recent Apps Key for Navigation is not working even when I changed around the keys. Gestures keys are working.

Is anyone experiencing the same problem?

Re: #Tab S9 Ultra One UI6 - Recent App Key - Not working

SamYouAre — Sat, 25 Nov 2023 12:39:04 GMT

I am having the same issue. And it only works if I open settings, display then navigation bar to change a different one, then once closed, the home, recent apps, and back all go dead again

Re: #Tab S9 Ultra One UI6 - Recent App Key - Not working

coachwade — Sat, 25 Nov 2023 19:43:39 GMT

Yes having the same issue. Recent app button, home button and back button. The first time I noticed it was when I was in the "Media Output" screen. None of those buttons worked. Recent apps doesn't work from the Home Screen either.

Recent Apps button, Home button, and Back button Not Working with UI 6

coachwade — Sat, 25 Nov 2023 19:53:53 GMT

After updating to the new UI 6 / Android 14 the Recent app button, home button and back button don't work at certain time. The first time I noticed it was when I was in the "Media Output" screen. None of those buttons worked. Recent apps doesn't work from the Home Screen either.

Huge pain! This really needs an update fast.

Re: Recent Apps button, Home button, and Back button Not Working with UI 6

keith30 — Sun, 26 Nov 2023 07:32:18 GMT

Seems to have quite a few bugs in the new software update after reading a lot of comments on this site.

Re: Recent Apps button, Home button, and Back button Not Working with UI 6

decka1 — Mon, 27 Nov 2023 20:20:39 GMT

It dosen't work on my S9 ultra

Re: #Tab S9 Ultra One UI6 - Recent App Key - Not working

9176 — Tue, 28 Nov 2023 11:18:58 GMT

Same here - gestures work properly but not the buttons.

Re: Recent Apps button, Home button, and Back button Not Working with UI 6

9176 — Tue, 28 Nov 2023 12:03:04 GMT

Also, material you colors not working with "basic colours" palette

Re: #Tab S9 Ultra One UI6 - Recent App Key - Not working

AntS — Tue, 28 Nov 2023 12:33:46 GMT

Hi guys,

If you're able to and haven't done so already, can you send error reports with log files on this via the Members app?

As soon as the issue occurs (within 15 minutes is best):

Samsung Members > Support > Send Feedback > Error Reports > [select error type] > choose frequency of issue, and write an accurate and good description (and attach any screenshots/pictures/videos showing the issue if you want/are able to) > tick ‘Send system log data’ > Send (the > icon on the top right).

(Or: Long-press the Samsung Members icon on the Apps screen, and select 'Error reports' from the dropdown menu, and follow the steps from there.)

That will send that report and log files for the Samsung developers to analyse.

Re: #Tab S9 Ultra One UI6 - Recent App Key - Not working

rocketman18 — Tue, 28 Nov 2023 12:54:22 GMT

Hi AntS. Many thanks for your message. However, it's not an error appearing on the screen. But I will try and replicate it later today.
Guys. To replicate the issue. Open multiple windows and then open settings and under navigation. The Recent Key will allow you to see the previous Openned Apps you can take a Screenshot but once you close or return to the Home screen you will faced the Recent App key not allowing you to view those same openned apps again.

Re: #Tab S9 Ultra One UI6 - Recent App Key - Not working

Tab S9 Ultra — Tue, 28 Nov 2023 14:23:45 GMT

Yes, I'm experiencing the same issues on my U.S. Tab S9 Ultra on Android 13. When I updated to UI6 on Sunday, my NAVBAR buttons stopped working. I haven't been able to find a solution.

Re: #Tab S9 Ultra One UI6 - Recent App Key - Not working

Tab S9 Ultra — Thu, 30 Nov 2023 19:58:04 GMT

Same here on my U.S. Tab S9 Ultra Android v13. I received One UI 6 on Sun., 26 November, and now my NAVBAR buttons no longer works. I haven't been able to locate a fix for this issue.

Re: Re: #Tab S9 Ultra One UI6 - Recent App Key - Not working

rocketman18 — Thu, 30 Nov 2023 20:41:31 GMT

Hi. I have emailed the moderator screenshots already. No fix at the moment. Kindly use the gesture feature until a fix is issued.

Re: #Tab S9 Ultra One UI6 - Recent App Key - Not working

rocketman18 — Fri, 01 Dec 2023 16:55:49 GMT

Hi All. I have just updated my Galaxy Tab S9 Ultra with the latest version of One UI Home and the Recent Apps, Home and Back key is NOW working. Check to see if you have the update and that it's working.

Re: #Tab S9 Ultra One UI6 - Recent App Key - Not working

rocking-g — Sun, 03 Dec 2023 01:07:18 GMT

Hi, I just changed the location of the navigation bar to the left, closed it, and changed it back to the right side, and it is working fine now...

Settings > Display > Navigation Bar

Re: #Tab S9 Ultra One UI6 - Recent App Key - Not working

Nantai — Sun, 10 Dec 2023 19:57:14 GMT

Hi . rocketman18 , how do you updated the One ui home ? manually downloading the apk ? ( When I did try to update manually , didn´t work the update. ) Or from the Galaxy store ? galaxy store did offert you the one ui home update after updating to One UI 6?

Re: Re: #Tab S9 Ultra One UI6 - Recent App Key - Not working

rocketman18 — Sun, 10 Dec 2023 21:59:58 GMT

Hi Nantai. The update was available in my region UK at the time. If you pinch on the Home screen, then select settings, then about, this way, you can see if there's an update for One IU.
Ps. Check Galaxy Store to see if there's an update available, too.

Re: Re: #Tab S9 Ultra One UI6 - Recent App Key - Not working

Nantai — Mon, 11 Dec 2023 00:45:27 GMT

Thank you . On other hand , in your Galaxy Tab S9 Ultra , after the One UI 6 update , the wi-fi works fine ? ( speed and stable connection ) ., and if your model also has LTE , the mobile data ( 4G/5G , works fine too ?

Re: Re: Re: #Tab S9 Ultra One UI6 - Recent App Key - Not working

rocketman18 — Mon, 11 Dec 2023 17:29:03 GMT

Cheers.

Re: #Tab S9 Ultra One UI6 - Recent App Key - Not working

wutIsLove — Mon, 11 Dec 2023 18:04:25 GMT

Hi Everyone - I just wanted to comment on this thread in hope that larger headcount will get quicker attention from Samsung (or whoever).

I can confirm that I just received the One UI6.0 update this morning on my Tab S9 Ultra & Tab S9 Plus. I have the exact same issue on my S9 Ultra only, the S9 Plus has no issues.

The issue-

None of the navigation button works under normal usage.
Only time the recent app or home button work is when you have Setting or some other app open. Otherwise all the buttons are basically locked up/unresponsive.

The solution:

Update One UI Home from either Galaxy Store (update section) or through Home Screen (pinch/hold) -> Setting -> About Home Screen -> Update (if available). Thanks for the solution post @rocketman18 , worked like a charm.

Seems unwise that Samsung wouldn't just bundle the One UI Home update with the massive 2.8gb software update. I am glad at least there is a workaround.