topic Tab s5e fingerprint reader problems in Tablets

Tab s5e fingerprint reader problems

farble1670 — Fri, 24 May 2019 19:43:52 GMT

When trying to enroll a fingerprint, it keeps reporting "wipe sensor". Eventually it gets enrolled but I had to touch about 40x. When authing, same thing. At best I need 3 tries to get authed but often more.

Is this expected?

Re: Tab s5e fingerprint reader problems

Deimos87 — Sat, 06 Jul 2019 19:58:56 GMT

It is quite bad for me too. There is only 5 tries before I have to input the password.

Deleting and adding the finger again doesn't help much.

Re: Tab s5e fingerprint reader problems

mirudo24 — Mon, 08 Jul 2019 11:23:20 GMT

@farble1670, @Deimos87, I had similar problem with fingerprint scanner on my S5e. I did a hard reset (factory reset) without using backup. After hard reset, the scanner works much better. It is not perfect, but much more reliable. Try to reset and let me know if it also helps you.