topic Re: WiFi connected but no internet in Tablets

WiFi connected but no internet

Ninko — Wed, 24 Jun 2020 18:18:11 GMT

Hi,
I recently bought a Tab S6 for my partner but am having a problem with the WiFi.
It will be connected fine then randomly out of the blue the internet will stop working and the WiFi symbol will have an exclamation mark next to it.
The only way to fix it is to disconnect and reconnect WiFi - untill it happens again.
All my other devices connect to the same WiFi network fine without any problems.
Any help please?

Thanks

Re: WiFi connected but no internet

SaudA — Thu, 25 Jun 2020 12:34:37 GMT

Hi @Ninko, have you had this issue ever since you purchased the tablet? Can you ensure the tablet's software is up to date: Settings > Software update > Download updates manually.

Try this as well: Go in to Settings > Connections > Wi-Fi > Toggle Wi-Fi on > Advanced > Manage networks > Delete the network, restart the phone and connect it to it again. Let me know how you get on.

Re: WiFi connected but no internet

Ninko — Thu, 25 Jun 2020 16:16:27 GMT

Hi @SaudA ,

I've had the problem since buying the tablet, although I updated it to the latest Android version right at the beginning, so I couldn't tell you if it was ok before the update.

Yeah, I've tried forgetting the network and resetting network settings.

Thanks

Re: WiFi connected but no internet

AndrewL — Thu, 25 Jun 2020 16:23:45 GMT

@Ninko: If possible, can you try connecting the Tab to another Wi-Fi router to see if the issue persists, as this will help to determine if the issue lies with the tablet or your home router? If you have downloaded any third party apps, try temporarily disabling or deleting them to ensure that there are no external factors affecting the connection.

Re: WiFi connected but no internet

Ninko — Thu, 25 Jun 2020 18:18:38 GMT

Hi @AndrewL,

Yes I've tried that, connecting to a different WiFi network. I've even tried a factory reset without installing any additional apps and it still did it.

I mentioned about installing the latest Android version because I've read about people with this problem say it came about after the last Android update?

Thanks

Re: WiFi connected but no internet

MikeT30 — Mon, 29 Jun 2020 04:03:25 GMT

Same problem here too....and after your last comment they are quiet.... nothing new with Samsung. Making us to buy their expensive products which are not proper working and their "help" to get the issue fixed are only "connect to a different network", "factory reset" or "software update"! For help like this I don't need to contact them! They know there is a big problem with WiFi which can't get fixed with one of their "problem solutions"!

Re: WiFi connected but no internet

SaudA — Mon, 29 Jun 2020 10:22:49 GMT

Thanks that @Ninko, can you try disconnecting all devices from the Wi-Fi network, then re-connect them starting with the tablet first?

Re: WiFi connected but no internet

Bartanda — Wed, 12 Aug 2020 05:15:38 GMT

I would like to add that this issue has plagued my Tab S4 since new and also my Galaxy S8. Both devices have been through many updates and been factory reset. The router is a Fritzbox 7490 and it has been factory reset and had several firmware updates also. On a friend's Huawei router both devices seemed ok. Because of this I gave up trying to fix it some time ago. I suspect it may be a weird compatibility issue with Samsungs wifi hardware. Btw, no other devices on my network have this issue. Unfortunately Samsung`s solutions never went beyond reset, upgrade firmware or try another router. When I recently bought a new TV recently I decided I couldn't risk another flakey Samsung wifi device so I bought a Sony. The Sony works flawlessly on wifi.

Sorry not much help, but a bit of background info. If you're still in warranty you might want to consider invoking it as I don't see another solution. You could try another router, maybe at a friends place.

Good luck.

Re: WiFi connected but no internet

SaudA — Thu, 13 Aug 2020 11:57:26 GMT

Thanks for the input @Bartanda.

@MikeT30 If you are still having issues with this, I'd recommend getting it inspected by an engineer. Let me know if you were able to try the above.

Re: WiFi connected but no internet

PhilipW21 — Sat, 15 Aug 2020 19:51:28 GMT

A Samsung SM T510 was bought for me on 31st July 2020. Since new it keeps dropping out of WiFi connection stating “connected no internet”. Other Samsung equipment works fine on my router. This tablet has same error on other routers.
I reported this on 12th August via the Samsung Chat Line and following several suggestions was unable to fix the problem.
I backed up my files and carried out a factory reset. Soon afterwards the problem recurred.
I did some online searches and realised mine was not an uncommon however not universal problem. After trying various setting on a variety of Apps I thought about my home WiFi setup. I have a BT Smart Hub 2 and a BT Mini WiFi Home Hotspot. I realised if I remained in one place the “WiFi connected no internet” problem did not occur. It would appear to occur when my tablet was switching from the Hub2 to Mini or the other way round.
I have set my tablet to forget the BT Mini WiFi and for 3 days have not had the problem.
Fortunately my BT Smart Hub 2 has a good range for WiFi so this setting does not inconvenience me. However I thought I would let you know on my “patch” as it may help you track down this widespread but not universal problem.
I would be grateful if Samsung, who I have notified, would inform me if you do manage to devise a permanent fix.

Re: WiFi connected but no internet

Nanees — Fri, 21 Aug 2020 14:26:43 GMT

I've had the same problem after 3 weeks purchasing samsung M31.. I've tried everything no use. I've reset my router it has worked fine for 10 days then it happened again. Like everyone has described it just happens out of the blue and I've Huawei tablet which works fine on the same network. Any suggestions please?

Re: WiFi connected but no internet

JavierDP — Sun, 30 Aug 2020 11:51:50 GMT

I had the same problem and I figure it out that the tablet was outdated. I select "Automatic date and time" in General Management > Date and time and the problem was fixed.

Re: WiFi connected but no internet

Irfan_Bajwa — Thu, 03 Sep 2020 09:57:46 GMT

Correct date & time of the device/ also correct time region.

Re: WiFi connected but no internet

robob3ar — Fri, 04 Sep 2020 08:46:52 GMT

got the same issue with galaxy tab s7+ - only connect to net on iphone hotspot, but non of the 3 routers - is it the security settings for wifi maybe?

Re: WiFi connected but no internet

smjazayeri — Fri, 11 Sep 2020 21:57:38 GMT

Hello.

Today I bought unfortunately due to a mistake a Samsung A51. It connects to Internet but several applications are not refreshed on wifi network while all devices work very well like a charm. My wife has a Samsung S10+ and she has the same issue. For example the applications like Instagram, PayPal, my bank app, and many others are not refreshed but the other applications are. It seems that the Samsung devices choose to which applications connect!

My wife has this problem for one year using her S10+ but no solution from Samsung!!!!!!!!!!

Waste of time and money! Samsung devices are only for cheating people and nothing more!

Hope Samsung decrease its selling devices by which several people could buy better devices than Samsung.

For your information, I bought both devices in France.

Re: WiFi connected but no internet

Klopeh — Tue, 15 Sep 2020 15:27:12 GMT

Has anyone find a solution ? This has happen to me since 2018, Samsung A6+. "Connected without Internet"

I think this is a hardware error.

Re: WiFi connected but no internet

tigs- — Tue, 13 Oct 2020 17:08:42 GMT

We were having the same issue with our off and on for the past 6 months. Check your time settings, ours was off by 4 hours (not set to automatic). Once I flipped it, *kablamo* the internet popped in right away. Hopefully this helps at least one person!

Re: WiFi connected but no internet

raktim24 — Tue, 20 Oct 2020 17:16:01 GMT

hi there I am also facing the same issue on my Samsung galaxy tab s 7+. I am not sure but you can try disabling the auto reconnect for the wifi router. Looks like the device tries to reconnect whenever there is no net activity (I assumed this based on the fact that it constantly scans even after connecting). So far no issues , let me know if it works for you.

Re: WiFi connected but no internet

awesome141 — Fri, 23 Oct 2020 13:38:35 GMT

It sounds like this problem occurs with poor connections because of low signals, switching access points that use:

1. A different band

2. A different protocol

3. Different channels

4. Incompatible steering configurations

5. Overlapping signals-

6. Interference from nearby waps

7. Differences in packet handling configuration

Certain wifi devices do not make all necessary adjustments when switching to different access points on the fly. If the wifi connects solidly from a certain physical area, but drops when the device is moving, sometimes the only inexpensive solution is to reconnect.

Two access points from different manufacturers, sharing only a common internet connection, have no means to communicate and coordinate with each other.

And home networking equipment is not designed to provide multi-point systems by adding access points to a the same switch or router.

For wider range, wifi extenders are used with a single access point. But devices like desktop PCs have no problem, because they're stationary.

Re: WiFi connected but no internet

MOcasio — Sat, 24 Oct 2020 16:37:01 GMT

I had the same problem with my Samsung Tab A

The tablet will connect to my network but I had not internet.

I fixed the problem by updating the time and date in my tablet.