topic Re: S6 tab password? in Tablets

S6 tab password?

SY87 — Sat, 08 Jul 2023 01:57:45 GMT

I have just purchased a new S6 lite tab.

Set it all up. This morning it needs a screen lock password to get into it.

I have no recollection of creating a screen lock password for it. So where is it getting a password from?

Have searched the internet for answers, but I am stuck because:

I cannot power it off - it wants a password for that

I cannot do a factory reset - because it wants a password to power it off first

So, what do I do now?

Can anyone help, please?

NawtyRobot — Sat, 08 Jul 2023 03:01:08 GMT

You would need to speak to support, they may ask for proof of purchase before helping you

BandOfBrothers — Sat, 08 Jul 2023 04:22:32 GMT

That's a conundrum if you didn't set up this security protocol @SY87 🤔

Did you buy the tablet brand new ?

Can you ask the merchant where you purchased the tablet from to assist ?

If I can be of any further help then please don't hesitate. Take care. 😎

Chappers87 — Sat, 08 Jul 2023 06:16:11 GMT

Have you tried using your Samsung Account password ?