topic Re: Damaged items in Tablets

Damaged items

Virgïl — Fri, 19 May 2023 15:02:55 GMT

my advanced bookcase cover keyboard cover was delivered inadequately packaged from source Samsung.co.uk ( advanced keyboard bookcase cover offer when purchasing S8 ultra pre order )

I could feel this through the micro thin plastic covering the shop display keyboard box had been squashed.

Having opened the display box (recorded) the items are warped banana shaped both keyboard and rear cover stand. The display box has visible sign i felt through the thin delivery plastic of crushing.

could i have some assistance to return for replacement please

Thank you

Original thread - Crush Damage -

Re: Damaged items

NawtyRobot — Fri, 19 May 2023 16:35:05 GMT

You should reach out to Support and they should be able to help you

Re: Damaged items

StuartR — Sat, 20 May 2023 06:01:52 GMT

If you ordered from Samsung go to My Orders page and you should be able to initiate a return from there, assuming your still within the return window.