topic Re: failed registration on update in Tablets

failed registration on update

hyperquark — Tue, 07 Jun 2022 09:14:09 GMT

Hi, new Tab s8, wi-fi. Updated May 23rd ok. Now I check for Software update and get 'registration failed', and no other response. Same for Security update. Appears to be a server to device checking issue. Will I still get auto-updates?

Re: failed registration on update

Pugs1957 — Tue, 07 Jun 2022 16:42:56 GMT

Hi, the servers go down occasionally, try in a few days. You should still be good for updates.

Re: failed registration on update

hyperquark — Tue, 07 Jun 2022 16:59:29 GMT

Thanks, but confusingly my note 10+ phone and my old tabs2 connect to servers ok (both via wi-fi). It is just the new tab S8 that has the issue.

Re: Re: failed registration on update

Pugs1957 — Tue, 07 Jun 2022 18:48:31 GMT

Ha! I still have and use my Tab S2 also. I'm unsure how the servers work ie I don't know if they can be down for a device model or if they all go down. I would suggest trying over the next few days but in the meantime try clearing your system cache.

Re: Re: failed registration on update

hypoquark — Fri, 10 Jun 2022 13:34:18 GMT

Tried clearing system cache, no change. (Getting into recovery mode is a palaver. Need to connect usb port to desktop pc, check it sees the S8, then hold S8 side keys as per usual. If no pc then no recovery mode. Plugging in buds or charger to usb instead of pc does not work. Boy, what an undocumented torture. Maybe standing on one leg and whistling could work instead!).

Re: Re: Re: failed registration on update

Pugs1957 — Fri, 10 Jun 2022 13:57:55 GMT

Clearing cache is a pain although I have read USBC headphones work.
Anyway, I looked into this further and found https://us.community.samsung.com/t5/Tablets/TAB-S8-registration-failed/td-p/2241836

Not very helpful I'm afraid. Seems Samsung should be aware of the issue. The last post suggested trying safe mode which is a good idea.

Re: Re: Re: Re: failed registration on update

hypoquark — Fri, 10 Jun 2022 14:13:27 GMT

Have now tried 'soft reset' 'safe mode' 'clearing system cache', none of which solve the issue. Seems to me Sansung servers are replying to manual update check with 'unregistered', which should only be triggered by known states. These states need checking by Samsung. I also tried Samsung 'My Products' to see if my tab S8 was listed. Guess what, 'servers down'. So I can't check if Samsung knows about my tab S8. I guess I will have to wait, I suspect I am not the only one with this issue. Time will tell.

Re: Re: Re: Re: Re: failed registration on update

Pugs1957 — Fri, 10 Jun 2022 14:40:38 GMT

There seems to be something going with the servers. Hopefully things will get back to normal soon.

Re: failed registration on update

Davew763 — Wed, 22 Jun 2022 20:07:39 GMT

Hi,

Did anyone manage to solve this? I have the same issue with a brand new S105G.

Re: failed registration on update

hypoquark — Wed, 22 Jun 2022 20:20:12 GMT

Hi, short answer is no. 2nd support error report etc., still awaiting reply. Latest news: I used Smart Switch on a PC, and it checked my S8 and downloaded (very slowly) an update. Install ok, but S8 as before. It works fine for all things except system update check and system security check. They should reply either 'all is ok, no update required' or it should update. Instead I get ' connecting to server' and 'registration failed'

Re: failed registration on update

Davew763 — Wed, 22 Jun 2022 20:43:37 GMT

Thanks for replying. I've tried contacting Samsung online and telephone support and didn't even get close to answer, or even any assistance to resolve - just book an appointment with a Samsung engineer at my expense (even though the device is brand new!).

Re: Re: failed registration on update

Davew763 — Sun, 25 Sep 2022 20:55:17 GMT

Thought I'd update this thread. Not good news though unfortunately. I booked an appointment with an engineer for a drop and go. I was hoping I would get to speak to the engineer for 5 mins and see if they can shed any light on the issue. I got as far as a sales rep in the shop who kindly went into the back to ask the engineer if there was a solution, without me first paying for a diagnosis. He came back and said the phone is too old (my S105g was purchased new 8 months ago!) and they haven't got a more up to date firmware to flash it. In other words they weren't interested in looking at it because its an older model. I therefore either have to buy a new phone or live with it.

Re: Re: Re: failed registration on update

hypoquark — Mon, 26 Sep 2022 17:13:31 GMT

Previous issue now appears to have been fixed. Issue (June 2022) was unable to communicate with update servers on new tab S8. Got 'Registration Failed' when attempting software update. So auto update would not work either. Smart Switch update in late June worked but did not fix issue. With no follow up from Samsung on this site, I decided to wait for a fix to appear. Today I used Smart Switch to update. Took over an hour. Now have August 11th version of kernel. And as if by magic, when I go to update and it CONNECTS TO SERVERS, and tells me my software is up to date - like it should have done in June. So, problem looks fixed but yet to see if autoupdate will work. Thanks for listening.

Re: Re: Re: Re: failed registration on update

Davew763 — Mon, 26 Sep 2022 17:36:33 GMT

Thanks for posting this. I'll give smart switch another go 👍

Re: Re: Re: Re: Re: failed registration on update

hypoquark — Tue, 01 Nov 2022 13:01:08 GMT

Final update. Today my Tab S8 auto-updated itself! Now has Octobers' version of software. So the manual update using Smart Switch in September actually fixed the problem. To repeat: If you can't connect to update servers (for software or security update) using Tab S8 stand-alone, try using Smart Switch on a PC connected by USB cable to the S8. Good Luck.

Re: failed registration on update

Xavier77 — Sun, 16 Apr 2023 03:01:05 GMT

I have the same issue with an S23 Ultra phone, update failed reg error and secure folder app crashes as well as SHealth. Would like to know if you get any information. I have been down the support techs remote and at the Samsung Experience Store without resolution. Including 5 different factory resets. 😞

Re: Re: failed registration on update

hypoquark — Sun, 16 Apr 2023 09:05:39 GMT

Hello Xavier, in case you can't see my last Sep 22 post here it is again:

Previous issue now appears to have been fixed. Issue (June 2022) was unable to communicate with update servers on new tab S8. Got 'Registration Failed' when attempting software update. So auto update would not work either. Smart Switch update in late June worked but did not fix issue. With no follow up from Samsung on this site, I decided to wait for a fix to appear. Today I used Smart Switch to update. Took over an hour. Now have August 11th version of kernel. And as if by magic, when I go to update and it CONNECTS TO SERVERS, and tells me my software is up to date - like it should have done in June. So, problem looks fixed but yet to see if autoupdate will work.
---------'
So my solution was using Smart Switch to update after waiting a few months. Auto Update now works fine. Has been OK since. Suspect known bug that was fixed with latest software. Maybe yours same type of problem. But I think you have done enough factory resets, so either wait for a new software update via Smart Switch, or sadly get a new phone or try exchange/refund. Good luck.

Re: failed registration on update

Nikdan — Mon, 24 Apr 2023 21:30:02 GMT

Hi @hypoquark ,

Did your problem got resolved? I recently bought a new s23 and am facing the same issue. I've been to the service center, and they've done their part of updating the software but it still says registration failed and has no record of past update details. In fact, other Samsung services also don't work on my device such as Samsung Wallet, secure folder, and Samsung pass. I've complained about it at the service center but have not found any solution yet. Are you facing these issues too?

Re: failed registration on update

Xavier77 — Mon, 24 Apr 2023 21:38:21 GMT

Hi,

Yes and no, after fighting with Samsung over my issues for 6 weeks my phone is now too old to qualify for a replacment. They have determined it is a problem with the motherboard and are now going to swap it.

I am not happy about them ripping apart my new phone but am out of options and tired of fighting with them. I just want the darn thing to work. I had my phone for 2.5 weeks when the problem started. Took after that 6 weeks for them to confirm there was a problem. If your phone is new get it replaced. ASAP.

On a final note, my next phone will not be a Samsung. I upgrade every year and this plus the issues with the Note 7 really left a bad taste on how the treat customers.

Good luck,

Mark

Re: failed registration on update

Ricky C — Thu, 08 Jun 2023 11:32:37 GMT

Got the same problem. Changing DNS to dns.google fixed the issue.