topic Re: Re: Voucher uber eats in Tablets

Voucher uber eats

Kimmy — Sun, 27 Nov 2022 13:29:18 GMT

I have received a complentary uber eats voucher email for a recent purchase. Thanks samsung. But don't seem to be able to redeem it. Link is on the uber eats app now, under vouchers but says unavailable? Any ideas how this becomes available. TIA

Re: Voucher uber eats

AndrewL — Tue, 18 Mar 2025 16:38:18 GMT

@Kimmy: If you received your Uber Eats voucher code following a purchase you made from samsung.com, and the code is not being accepted, then please give our Shop Team a call, and an advisor will be able to look into this further for you.

Re: Re: Voucher uber eats

Kimmy — Sun, 27 Nov 2022 14:46:33 GMT

Thank you will do this

Re: Voucher uber eats

Vaj1 — Mon, 28 Nov 2022 17:26:39 GMT

Hi I received the same and the order total had deducted the £25 voucher but the full amount was pending in my bank! I later received an email saying this was only a pending transaction and will not be taken from my bank

Re: Voucher uber eats

xxiii — Thu, 01 Dec 2022 12:17:53 GMT

I cannot find the uber eats code in my members app or anywhere. How long after your order did you get it mailed to you

Re: Re: Voucher uber eats

Kimmy — Thu, 01 Dec 2022 13:16:33 GMT

Within 2 days

Re: Voucher uber eats

kam G — Wed, 07 Dec 2022 09:07:10 GMT

had the same issue, got a uber eats voucher from Samsung, got applied to my uber eats account, but does f-ing does NOT work, called Samsung support same *****, cannot do anything, they said call uber eats., cannot get hold of them either.

uber eats order kept trying to charge my Credit card, rather than the voucher. what a waste of time

Re: Voucher uber eats

Kimmy — Wed, 07 Dec 2022 18:53:12 GMT

have logged with samsung now, they are saying there mught be an issue, sent screen shots can only hope and wait now

Re: Voucher uber eats

kam G — Wed, 07 Dec 2022 20:22:52 GMT

good idea sending screenshots to Samsung, I did the same in uber eats (sent screenshots) sent to general inquiry and on old orders, which had nothing to do with samsung voucher

Re: Voucher uber eats

kam G — Mon, 12 Dec 2022 14:00:46 GMT

getting bad run around from uber eats, they keep saying add a secondary payment method, which i do, and i made sure the balance on my debit card would be low enough to decline the transaction , so in it supposed to use the voucher

OR DOES IT HAVE TO CHARGE MY DEBIT OR CREDIT CARD FIRST ? AS AN AUTHORIZATION ONLY ??

IS THIS THE CASE ?? AND THEN THE AUTHORIZATION DOES NOT GET COMPLETED ?? and voucher gets used ?

latest reply from uber eats --->😂🤣

WAITING FOR YOUR REPLY

Promo code didn't apply

Hi ,

Thanks for letting us know you're still experiencing this issue.

We've escalated this concern to our specialized team, we will let you know as soon as we have an update on this concern.

We apologize for any inconvenience this may cause.

Thanks for your patience.

Re: Voucher uber eats

kam G — Mon, 12 Dec 2022 14:48:00 GMT

the impression I'm getting from uber eats is that, you have to let your CC or debit card get charged, then they refund u within 5 days , using the voucher as final payment. the charge to CC is temp authorization

still trying to get clarification on this.....don't want to spend more time, trying to dispute CC charge, if no refund is given😫

https://help.uber.com/riders/article/why-is-there-a-pending-charge-on-my-account-?nodeId=320f2eca-45b7-4b80-ae15-df7edc6d87b1

You will be charge an authorization hold when you place orders using a voucher.

Authorization holds are small amounts of money that aren't charged to your account. They are temporary on your account for the upfront pricing of the order on your payment method. As the order completes, the hold is converted to a charge for the final order price.

Once the request has been charged to the voucher, the voided amount will be back in your account within 5 business days.

You can find more information on Authorization holds here.

Re: Re: Voucher uber eats

Kimmy — Mon, 12 Dec 2022 14:56:10 GMT

Sound bit of a faff....but thanks for the update

Re: Voucher uber eats

kam G — Mon, 12 Dec 2022 20:35:28 GMT

this seems to be the definitive answer - let uber eats charge your credit card then they refund you via the voucher with in 5 days

I'm Juan from Uber for Business Support, and I'm happy to help.

We appreciate the effort you have made into reaching back to us!, we also have taken to count that at the moment you seem very confused regarding the voucher issue you are having at the moment, and we wanted to apologize for all the misunderstanding this issue may have caused to you, but we are more than happy to assist you.

Answering your doubts regarding the voucher issue, the credit card yes the secondary payment method, will be charged, however once the voucher is applied at the end of the order, the charge that was made on your secondary payment method will be refunded after 5 business days

Thank you for your understanding

Re: Voucher uber eats

kam G — Thu, 15 Dec 2022 18:09:39 GMT

Re: Voucher uber eats

rrnair — Wed, 28 Dec 2022 17:05:56 GMT

It had been a month since I brought my Samsung galaxy tab s8, and was promised an UBER eats voucher but none received till date after repeated calls to support team.

Re: Re: Voucher uber eats

Kimmy — Mon, 02 Jan 2023 11:09:51 GMT

Finally a reply... but nit very helpful after all this time I need to take up.with uber eats.
Samsung response
"As per our team that you need to contact Uber Eats about the payment method that it was link to your account."
Bit of a run around now. Guess this voucher won't get used now. Seems a waste of time samsung sending it out.

Re: Voucher uber eats

Abu ayyaz — Thu, 05 Jan 2023 16:17:05 GMT

Samsung customer service all load of rubbish. Regarding the Uber eats voucher they have not go a clue, very unprofessional, unreliable the customer service advisor. They tell you to go from one department to another, then another "like the chuckle brothers"

One advisor told me to contact Uber eats, I told Samsung I purchased the phone off you not Uber, she / he hung up the phone, not for the first time.

I spoke to Michael on live chat he was very apologetic, he tried his best but was not able to help me.

So all I can say is as it's a breach on contract we should return the phones back to Samsung and see if they do anything about it(sounds petty) but if the shoes where on the other end they would want full payment.

Re: Voucher uber eats

Kimmy — Fri, 06 Jan 2023 18:28:38 GMT

Well I have managed to eventually use my voucher. Think by luck more than anything
All I can share is u need a payment method set at your card and need the full funds on the card.
My order was over 25.00 at thr bottom of the order I had a voucher section clicked on that then voucher come off total with a balance to be paid that had to go against my card. Took ages to work out.

Re: Voucher uber eats

Members_AfnGR0E — Sat, 07 Jan 2023 09:34:39 GMT

I've had the exact same issue as kam G where i place the order, it shows the voucher has taken the money off and total £0, but then get that message that my payment was declined as there wasn't enough money in the account.

Please can you advise on this soon as my voucher expires end Jan, many thanks.

Re: Re: Voucher uber eats

Kimmy — Sat, 07 Jan 2023 09:42:45 GMT

My messaged of being declined was my card wasn't verified in app. I had enough unds in bank to cover even without voucher