topic Re: Disney+ code redemption problems in Tablets

Disney+ code redemption problems

PJ51UK — Sat, 26 Nov 2022 13:38:52 GMT

I'm trying to redeem my Disney+ code after buying my new tab s8 ultra but won't let me login in, just refresh and show sign in still even though I am logged in.

Need to solve this quickly before I lose my offer.

Thanks PJ

Re: Disney+ code redemption problems

PaulM1 — Sat, 26 Nov 2022 13:49:24 GMT

Hi there, @PJ51UK. I trust that you're loving your new Tab S8 Ultra. ⭐🌟

Just so that I have a better idea about the experience you're having, have you already claimed your Disney+ Boost and are having problems redeeming it on Disney+, or are you experiencing an issue claiming the code?

Re: Re: Disney+ code redemption problems

PJ51UK — Sat, 26 Nov 2022 14:01:09 GMT

Having problems redeeming it, I tap on sign in, then gives me 2 options, sign via galaxy linked or something like that and can't remember the other options. I choose sign via galaxy linked n confirmed my email with ok button n the page refresh as if I'm logged in but still shows sign in to redeem

Re: Disney+ code redemption problems

PaulM1 — Sat, 26 Nov 2022 14:46:29 GMT

Ah, OK. From what you've described, it would appear that you've experienced a problem claiming the code, @PJ51UK.

If this is indeed the case, then I recommend following the steps below to claim your new Disney+ Boost code:

1. Use the Google Chrome browser on your Tab S8 Ultra.

Please ensure that you are also signed in to a Samsung Account on your device. To check this, please go to Settings > Accounts and backup > Manage accounts. If not signed in, please ensure that you sign in to your account.

You can also try using Incognito mode on Chrome.

Please check out the attached guide, created by our South African colleagues, explaining more: https://www.samsung.com/za/support/mobile-devices/what-is-an-incognito-page-in-my-web-browser-what-i...

2. Visit www.samsung.com/uk/boost/disneyplus.

3. Scroll down to ‘Entertainment Offers.’

4. Click Disney+ and select the correct offer.

5. When prompted to sign in to your Samsung account, please click ‘Sign in with this Galaxy Device.’

6. When signed in, please click the ‘Claim Offer’ button for the code to appear.

7. If you want to continue with the redemption, go to step 8, if you want to save the code for later redemption.

8. Click ‘Copy code and claim offer’ – this will take you to the Disney+ website.

9. The code will be automatically inputted into the system and you will need to create a Disney+ account, or sign in to your existing account.

10. You will have £1 reserved from your account which will be returned. When you are happy with the terms and when you are ready to redeem the code, please click ‘Agree and subscribe’.

It is important that each step is completed sequentially.

Please let me know how you get on. 👍

Re: Re: Disney+ code redemption problems

PJ51UK — Sat, 26 Nov 2022 14:42:02 GMT

Tried that in incognito mode and same as before ask for sign in method and choose sign in with this galaxy, I'm signed in but still shows sign in unable to get code whatsoever

Re: Disney+ code redemption problems

PaulM1 — Sat, 26 Nov 2022 14:45:55 GMT

Ah, I see. That's odd. Are you also signed into your Samsung account on the Tab S8 Ultra, @PJ51UK?

Re: Disney+ code redemption problems

PJ51UK — Sat, 26 Nov 2022 14:48:45 GMT

Yes, but somehow after few fiddling around got the code now yay. So do I cancel my outstanding subscription with Disney and then redeem this code?

Re: Disney+ code redemption problems

PaulM1 — Sat, 26 Nov 2022 14:51:16 GMT

That's great, @PJ51UK! Thanks for updating me.

Yes, you will be able to apply/redeem your code once your current Disney+ subscription has lapsed, so I recommend cancelling that at your earliest convenience. After doing this, Disney+ will advise you when your current subscription ends.

Re: Re: Disney+ code redemption problems

PJ51UK — Sat, 26 Nov 2022 15:16:13 GMT

Many thanks my current subscription ends 7th December and shall redeem the code on the 8th.

Re: Disney+ code redemption problems

PaulM1 — Sat, 26 Nov 2022 15:29:34 GMT

That's great - very timely! You're very welcome, @PJ51UK. 👍

Re: Re: Disney+ code redemption problems

PJ51UK — Sat, 26 Nov 2022 15:46:27 GMT

Thanks now to solve 1 more issue, my headphones, shall post another question about it soon.

Re: Re: Re: Disney+ code redemption problems

Anonymous User — Sun, 27 Nov 2022 17:08:43 GMT

Same problem here it just takes you back to the sign in page. You just go round in circles.

Re: Re: Disney+ code redemption problems

FIZZYCAT — Tue, 29 Nov 2022 12:33:27 GMT

I'm having the same issue! Tried everything suggested here, even tried using laptop but no joy. How on earth did you get it to work?!

Re: Disney+ code redemption problems

PJ51UK — Wed, 30 Nov 2022 00:33:41 GMT

Hey, for those that are having trouble, are you like me rejecting all cookies, just the essential cookies? If so, then make sure the cookies functional is enabled and then refresh the page. Then try again as this is what made it work for me.

Re: Disney+ code redemption problems

Ceejay83 — Fri, 02 Dec 2022 12:40:19 GMT

I click my code and it won't open the link

Re: Disney+ code redemption problems

PJ51UK — Wed, 07 Dec 2022 21:31:25 GMT

Ok, my Disney+ subscription ended, so went to redeem the code but won't let me.

Help page says generate code and valid till March 2023. However, on code page says ends 30/11/2022. So unable to redeem, I click copy and redeem code, takes me to Disney+ page enter my details and bank card as needed. Then says I need to renew my subscription for Disney +

Re: Disney+ code redemption problems

PJ51UK — Wed, 07 Dec 2022 23:29:57 GMT

It's all good thanks, banking app wasn't closing properly to continue the redemption of the subscription codes. I've now have 12 months free Disney + thanks 😊