topic Re: Samsung Tablet. Cannot receive or send Hotmail/Outlook E mails whilst abroad in Tablets

Samsung Tablet. Cannot receive or send Hotmail/Outlook E mails whilst abroad

HalcyconDays — Fri, 25 May 2018 11:51:28 GMT

When on holiday my Samsung Tablet will not allow me to send or receive E Mails on my Hotmail/Outlook accounts in Europe. It seems to block everything to do with my E Mails. Sent ones sit in the outbox and incoming E mails are not received at all. As soon as i return to the UK it works again. How can I remedy this issue. Thank you

Re: Samsung Tablet. Cannot receive or send Hotmail/Outlook E mails whilst abroad

BandOfBrothers — Fri, 25 May 2018 16:38:12 GMT

Is Roaming enabled on your contract ?

Re: Samsung Tablet. Cannot receive or send Hotmail/Outlook E mails whilst abroad

AndrewL — Fri, 25 May 2018 16:47:13 GMT

Hi @HalcyconDays

What is the model number of your tablet? Are you accessing your emails via the internet browser on the device or are you using an application (stock email or Outlook)? Do you have a strong, stable WiFi connection?

Re: Samsung Tablet. Cannot receive or send Hotmail/Outlook E mails whilst abroad

HalcyconDays — Sat, 26 May 2018 10:14:28 GMT

it is Samsung S3 tablet. I use WI Fi in various hotels/restaurants. . Roaming not an option as not a phone. It is only Outlook/hotmail E Mails both incoming and outgoing that is the problem as they areblocked but as soon as I return to the UK it works fine. I can use tablet to look up aricles on google/miscrosoft edge whilst abroad so it not the wi fi connection.

Re: Samsung Tablet. Cannot receive or send Hotmail/Outlook E mails whilst abroad

TracyR — Sat, 26 May 2018 18:53:12 GMT

Thanks for clarifying, @HalcyconDays

Are you able to use the stock email app when abroad?

:womanhappy:

Re: Samsung Tablet. Cannot receive or send Hotmail/Outlook E mails whilst abroad

HalcyconDays — Sun, 27 May 2018 08:37:13 GMT

No ,As soon as I go into my Hotmail E Mails it blocks all E Mails in and out

Re: Samsung Tablet. Cannot receive or send Hotmail/Outlook E mails whilst abroad

AndrewL — Sun, 27 May 2018 08:48:21 GMT

@HalcyconDays

Try changing the domain to '.com' as opposed to '.co.uk' to see if this helps. You might also want to try downloading the Outlook application from the Google Play Store as this may serve to bypass any server restrictions you're facing due to your change in region.