Tab S7+ screen cracked

Members_eRpCVeR — Mon, 14 Feb 2022 15:14:23 GMT

Anyone else have an issue with a Tab S7+ screen stopping working and then Samsung wanting to charge £280 for a new screen?

S7+, less than 6 months old. Been in a case since day 1. Opened the case one day and the screen was mainly black, with a few green lines across it. Didn't see any cracks. Sent it to Samsung for repair, and then got a quote for £279 to repair the screen. Argued with Samsung that the screen was not damaged, had always been in a case, and had never once been dropped. Said they would open up a case for it being "damaged in transit" and that i would hear back from someone in a couple of weeks. Still waiting. The tablet is in absolutely mint condition and has clearly been treated well.

There is clearly a design fault with this tablet. Even if i had dropped it, and cracked the screen, the screen should still have worked like any other phone would still work. I have samsung phones, earbuds, but will never buy Samsung again if this is not resolved to my satisfaction. At least if i drop an ipad and the screen cracks I'll still be able to use it.

Loads o posts on Reddit saying exactly the same. Tablet in case from day 1 and cracking when in mint condition and never dropped

Re: Tab S7+ screen cracked

Chrissy12 — Mon, 14 Feb 2022 16:16:23 GMT

I would've thought it would be under warranty at 6 months old, especially if it wasn't your fault. If you still have the receipt it might be worth mentioning.

Re: Tab S7+ screen cracked

Members_eRpCVeR — Tue, 15 Feb 2022 13:08:46 GMT

It is under warranty, but the repairers that Samsung use are saying that I have cracked the glass, even though I know I haven't.

Re: Re: Tab S7+ screen cracked

SparkySteve — Sun, 20 Feb 2022 04:05:31 GMT

it would be interesting to know which country your having this issue in?

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Tab S7+ screen cracked

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