topic Re: Samsung Galaxy Tab 6 Unable to log into Google Account in Tablets

Samsung Galaxy Tab Unable to log into Google Account

RobCharles1981 — Fri, 11 Feb 2022 09:03:40 GMT

Hi everyone - I sold a Samsung Galaxy Tab to a client.

And she tells me she can't log into her google account where she enters her correct details any idea what is going on here?

Re: Samsung Galaxy Tab 6 Unable to log into Google Account

StephK1 — Mon, 31 Jan 2022 18:48:41 GMT

Hey @RobCharles1981! Was the Tab used by anyone before it was sold? If there was a Google Account previously on the Tab that wasn't successfully removed before performing a Reset, the Tab will only accept the details of this Account when setting up for security purposes.

Re: Samsung Galaxy Tab 6 Unable to log into Google Account

RobCharles1981 — Mon, 31 Jan 2022 18:50:46 GMT

No there wasn't an account of any kind, before I sold it I did a reset to clean anything up.

This device was only less than a day old.

Re: Samsung Galaxy Tab 6 Unable to log into Google Account

xSteveuk — Mon, 31 Jan 2022 18:50:51 GMT

Hi,
I believe you should have deleted removed your Google Account on the tab 6

Re: Samsung Galaxy Tab 6 Unable to log into Google Account

RobCharles1981 — Mon, 31 Jan 2022 19:00:21 GMT

Before I sold it - I did a reset and everything was gone.

I think what your saying is right she may have inputted her account details wrong and have told her to check the account section to remove and re-add the account.

Re: Samsung Galaxy Tab 6 Unable to log into Google Account

StephK1 — Mon, 31 Jan 2022 19:10:02 GMT

If there was a Google Account on the Tab, it would need to have been removed separately before a Reset took place to completely remove it, @RobCharles1981. This is due to Google's security lock, which will require the same log in details for the previous Account upon booting up. If it won't allow her access to the Tab when setting up due to incorrect Google Account details, this will most likely be the cause.

Do you know what happens when she tries to enter her Account details, such as what the error message says, and where in the Tab this is happening- such as in a specific app, or in Settings?

Re: Samsung Galaxy Tab 6 Unable to log into Google Account

RobCharles1981 — Mon, 31 Jan 2022 19:20:58 GMT

Will try and find out - when a device is reset everything is deleted so she shouldn't have no problems!

Re: Samsung Galaxy Tab 6 Unable to log into Google Account

StephK1 — Mon, 31 Jan 2022 19:25:30 GMT

No worries, the Community will always be here to help!

A Reset doesn't remove the Google Account if it wasn't already removed, I'm afraid. You can read more about this here, under 'Removing Google Factory Reset Protection': https://www.samsung.com/uk/support/mobile-devices/how-do-i-perform-factory-reset-on-my-mobile-device/

Re: Samsung Galaxy Tab 6 Unable to log into Google Account

RobCharles1981 — Mon, 31 Jan 2022 20:06:49 GMT

Ok She has shown me a problem with this snag with some screenshots:

[url=https://postimg.cc/nMpB6JTD][img]https://i.postimg.cc/nMpB6JTD/IMG-20220131-WA0000.jpg[/img][/url]

[url=https://postimg.cc/bsvbw97Y][img]https://i.postimg.cc/bsvbw97Y/IMG-20220131-WA0001.jpg[/img][/url]

Any ideas?

Re: Samsung Galaxy Tab 6 Unable to log into Google Account

StephK1 — Mon, 31 Jan 2022 20:46:12 GMT

Unfortunately, the links are showing a 404 error for me, could you please doublecheck the link or add them to your comment? You can add photos by clicking the camera icon in the text box. 🙂

Re: Samsung Galaxy Tab 6 Unable to log into Google Account

RobCharles1981 — Mon, 31 Jan 2022 20:56:30 GMT

Re: Re: Samsung Galaxy Tab 6 Unable to log into Google Account

Pugs1957 — Mon, 31 Jan 2022 21:38:50 GMT

The second screen is what shows up when the original account has not been removed. The original user's credentials are necessary to open that device then the account should be removed and the device reset to make it more than just a paperweight for the new owner.

Re: Re: Samsung Galaxy Tab 6 Unable to log into Google Account

RobCharles1981 — Mon, 31 Jan 2022 21:41:15 GMT

Yes but I asked her to go into the account management to see if there are any other other accounts there - its just blank!

Further more - the device is not linked to my account as I checked with my google account.

Re: Re: Re: Samsung Galaxy Tab 6 Unable to log into Google Account

Pugs1957 — Mon, 31 Jan 2022 21:51:40 GMT

The fact there is no account showing means nothing. Samsung devices have factory reset protection which is designed to prevent stolen phones from being wiped and used by the thief.
I'm not the first to give this answer which you don't seem to want to accept. There are very knowledgeable people here, you came here to benefit from their knowledge then question it. You have been given the solution, there's nothing to add that would be constructive.

Re: Samsung Galaxy Tab 6 Unable to log into Google Account

RobCharles1981 — Mon, 31 Jan 2022 21:58:04 GMT

Right......

So what do I do to remove the account and where to find this?

Bearing in mind the client has checked her end and sees nothing?

Re: Samsung Galaxy Tab 6 Unable to log into Google Account

Pugs1957 — Tue, 01 Feb 2022 08:03:59 GMT

Simply use the correct log in info to open the device which should then pre populate your account details then go to settings, accounts and remove the Google Account.

Re: Samsung Galaxy Tab 6 Unable to log into Google Account

RobCharles1981 — Tue, 01 Feb 2022 08:44:27 GMT

But the point is - is that there are no google accounts on the device - she already told me!

Re: Re: Samsung Galaxy Tab 6 Unable to log into Google Account

Pugs1957 — Tue, 01 Feb 2022 09:08:55 GMT

Re: Re: Samsung Galaxy Tab 6 Unable to log into Google Account

RobCharles1981 — Tue, 01 Feb 2022 10:28:49 GMT

Log into where the Tablet or my Home PC Web Browser?

As I said before the Tablet in Question is NOT linked to my account!

Re: Samsung Galaxy Tab 6 Unable to log into Google Account

Pugs1957 — Tue, 01 Feb 2022 10:40:44 GMT

Please log in to the tablet using your credentials after resetting the device. I know you can't get your head around it but the tablet is still associated with your device until you follow these steps.