topic Re: G9 OLED Flickering now and then in Computers & IT

G9 OLED Flickering now and then

Venner — Sat, 21 Oct 2023 08:51:47 GMT

Morning

I got my G9 OLED last week and noticed quite often when i switch on my PC and get to the desktop I get flickering as shown in the video below

I have tried a different Display port cable and the one that came with it, also updated the firmware on monitor and running latest Nvidia drivers, I thought it might be something to do with running a 2nd monitor so unplugged that but still get the issue.

I had the first G9 before this and worked 100% fine nothing else was changed. Running an RTX 3090.

Should I be returning the monitor?

(view in My Videos)

Re: G9 OLED Flickering now and then

Venner — Sat, 21 Oct 2023 08:49:00 GMT

To Add I had the first G9 before this and it ran 100% fine and the only thing ive changed is swapped to the OLED version.

Im using an RTX 3090

Ive added a photo below as the video doesnt seem to work on the post above

Re: G9 OLED Flickering now and then

Rippers — Sat, 21 Oct 2023 17:40:00 GMT

Have u updated the firmware for the monitor? is it the G93C version or the G95SC version?

Re: Re: G9 OLED Flickering now and then

Venner — Sat, 21 Oct 2023 17:49:21 GMT

It's the G95SC and is running latest firmware also running latest nvida drivers aswell

Re: Re: G9 OLED Flickering now and then

Rippers — Sat, 21 Oct 2023 18:17:56 GMT

Are you using display port or hdmi? or have you tried both and is this still happening? Do you have another monitor you could try to rule out artifacting?

Re: Re: Re: G9 OLED Flickering now and then

Venner — Sat, 21 Oct 2023 18:24:12 GMT

Tried display port I was using with my original G9 and also tried the display port samsung included. My old G9 works 100% all ok this has only happened since the OLED arrived.

Re: Re: Re: G9 OLED Flickering now and then

Rippers — Sat, 21 Oct 2023 18:30:45 GMT

Yeah looks like early teething problems with these monitors imo. I have the G93C which is virtually the same as yours baring the smart features. Surely samsung know about these issues? i am going to speak to their tech support either tomorrow or monday because surely we should not be having these in the first place.....not for the money they cost surely??

Re: Re: Re: Re: G9 OLED Flickering now and then

Venner — Sat, 21 Oct 2023 18:38:23 GMT

Report back with what they say here please I will also call them Monday as within my 14days to return bur sold my original G9 so will then be without a monitor......

Re: Re: Re: Re: G9 OLED Flickering now and then

Rippers — Sat, 21 Oct 2023 18:58:47 GMT

I will do, think i still have 3-4 days until my return window closes....dont want to send it back cos its one hell of a monitor. I still have my trusty old 35" acer predator to fall back on but not half as good as the samsung 😞

Re: Re: Re: Re: Re: G9 OLED Flickering now and then

Venner — Sat, 21 Oct 2023 19:01:12 GMT

Yeah I don't want to send it back either as love the monitor. Wish I kept my normal G9 abit longer now so wouldn't mind sending it back then

Re: G9 OLED Flickering now and then

Venner — Sun, 22 Oct 2023 10:54:09 GMT

Called Samsung this morning went through all the trouble shooting with them answering all questions. We did a power drain by removing all cables and holding power button for 20seconds. After that did a factory reset on the monitor.

Now need to try it out over next few days see if that did anything.

Re: Re: Re: Re: Re: G9 OLED Flickering now and then

Venner — Sun, 22 Oct 2023 11:42:08 GMT

Is it an nvidia or amd GPU your using? And Do you have Gsync or freesync switched on?

Re: Re: Re: Re: Re: Re: G9 OLED Flickering now and then

Rippers — Sun, 22 Oct 2023 13:25:09 GMT

I have an nvidia 4080 gpu..I don't think my monitor is gsync. Adaptive sync is on.

Re: Re: G9 OLED Flickering now and then

Rippers — Sun, 22 Oct 2023 12:52:48 GMT

OK let me know how it goes. I tried my monitor this morning and it came on as its supposed too. Will still be speaking with them tomorrow just to rule out any major problems with it.

Re: Re: G9 OLED Flickering now and then

Rippers — Sun, 22 Oct 2023 13:27:52 GMT

Did they say anything about the returns policy? As you said yours runs out soon.

Re: Re: Re: Re: Re: Re: Re: G9 OLED Flickering now and then

Venner — Sun, 22 Oct 2023 13:52:14 GMT

No the oled isn't gsync is freesync. I had gsync switched on so didn't know if that was causing issues so wondered if you have gsync switched in within the nvidia control panel.

Re: Re: Re: G9 OLED Flickering now and then

Venner — Sun, 22 Oct 2023 13:52:59 GMT

They have given me a ref number so if it keeps doing it this week I can call the sales team to either return or replace she said. I've got 7 days left until my 14days are up.

Re: Re: Re: Re: G9 OLED Flickering now and then

Rippers — Sun, 22 Oct 2023 14:18:09 GMT

OK nice one. I will be contacting em sometime tomorrow.

Re: G9 OLED Flickering now and then

Rippers — Sun, 22 Oct 2023 17:27:34 GMT

Ok update on my monitor. I tried it again after about an hour of using it and its done the same....no signal detected on display port GRRRRRRRRRRR. I change the display port from 1.4 to 1.1 on the OSD and voila i got a picture. But i aint using 1.1 as you only get 60hz and a 1080 display. I tried 3 different display port cables as well as Samsung's bundle cable and still the same outcome. This also happens with HDMI. I really want this monitor to work as it should but all i am getting is hassle with it. I have never had this problem with any of my other monitors and i am certainly not carry on like this. I will be calling Samsung tomorrow for either a replacement or a refund. If it can be fixed somehow over the phone then great....it may just be something stupid? i dunno.

Re: Re: Re: Re: Re: Re: Re: G9 OLED Flickering now and then

Rippers — Sun, 22 Oct 2023 17:30:51 GMT

Your monitor is Gsync compatible.