topic Re: T7 Shield says needs firmware update and Security has to be turned off in Computers & IT

T7 Shield says needs firmware update and Security has to be turned off

CatoM — Thu, 12 Jan 2023 22:07:06 GMT

Got a T7 Shield 2TB SSD and when I first plugged it in it asked to set a password for the Security feature, which I did, then informed me there was firmware update, but Security would have to be turned off, which I did.

Then it said it couldn't find an update. So fine, I re-formatted it using exFAT, and it works in Windows 11 (i.e., shows up as a the 😧 drive, can read/write).

So, I decided to use the Samsung Portable SSD Software 1.0 that got installed on first use, and it tells me the drive is disconnected, even though Windows 11 sees it and I can read/write from it.

Next, having read elsewhere that Samsung Magician could also manage the T7, I tried it (since I have a 980 Pro as the boot drive). Now Magician reports it is a "ASM236X NVME" (the internal controller of the T7). but treats it as a "foreign" drive (such as SATA-connected drives are treated) and all items under "Drive Management" report "The selkected drive does not support this feature".

Is there a way to get it back to "factory settings"?

Re: T7 Shield says needs firmware update and Security has to be turned off

Julian Tompa — Sun, 19 Feb 2023 17:42:30 GMT

Have you found a solution for this yet?
My T7 SSD showed up as having an update in the Magician Software. I started the update only to receive a failure message and now my drive has the same problem as yours.
Windows sees it, I can read and write form/to it but neither Magician nor the Portable SSD Software recognise the drive as a Samsung drive.

Re: T7 Shield says needs firmware update and Security has to be turned off

HoseaG — Mon, 27 Feb 2023 16:33:04 GMT

I am having this exact error. I have tried to slow format the drive in other formats, uninstall drivers, everything. I really would like a solution, because I currently do not trust the reliability of my T7.

Re: T7 Shield says needs firmware update and Security has to be turned off

Julian Tompa — Mon, 06 Mar 2023 18:24:18 GMT

I contacted Samsung Support and had to send mine back. A replacement arrived today which works as intended

Re: T7 Shield says needs firmware update and Security has to be turned off

iamian — Sat, 23 Sep 2023 21:24:52 GMT

Hi. Any problem i had with updating f/ware could only be solved by returning the drive to Samsung. Took a couple of weeks...not good service and nothing could be done by resetting locally. Samsung service sucks in my opinion.

Re: T7 Shield says needs firmware update and Security has to be turned off

Members_aI2Tq21 — Wed, 04 Oct 2023 16:05:04 GMT

I was getting this error and feared the worst. Then I realised that when I went to update the firmware, my laptop had already opened the SSD in file explorer. Even though it shut file explorer down automatically it then said update failed and I lost site of the drive. I disconnected and reconnected the SSD and made sure file explorer was closed when I checked for software updates. This time it worked and not only did I get my firmware update but now I can see the drive on my laptop.

Re: T7 Shield says needs firmware update and Security has to be turned off

FoRU2nVnC — Mon, 20 Nov 2023 07:23:46 GMT

Hi. Were you able to successfully get the firmware updated? if YES, how? I have experienced the same issue you specified. Any help would greatly be appreciated. thx in advance!

Re: T7 Shield says needs firmware update and Security has to be turned off

FoRU2nVnC — Mon, 20 Nov 2023 07:24:50 GMT

Hi. Did you call tech support over the phone? if YES, what number did you call? Or is there a support page to where you can email them or have online chat support? any help would greatly be appreciated please. thx.

Re: T7 Shield says needs firmware update and Security has to be turned off

iamian — Tue, 21 Nov 2023 02:27:15 GMT

Yes, I contacted Samsung Support via phone (Support # is on their website) but the only help they could give was to tell me to return the SSD to Samsung in Sydney - I'm in Australia. They returned it in about 10 days I think. twas a couple of years ago

Re: T7 Shield says needs firmware update and Security has to be turned off

iamian — Tue, 21 Nov 2023 02:28:58 GMT

Re: T7 Shield says needs firmware update and Security has to be turned off

Alex Kozlov — Fri, 16 Feb 2024 13:17:50 GMT

I have the same problem. Samsung Magician killed my T7 firmware, and now disk is displayed as "ASM236X NVME USB Device". If someone has solution how to fix firmware please tell me.

Re: T7 Shield says needs firmware update and Security has to be turned off

Zeder — Mon, 10 Feb 2025 20:47:28 GMT

I just bought a Samsung T7 Touch. I tried to update it and at first everything was fine. But after I connected it to the PC, something strange happened to it. It stopped being detected by the system as a Samsung T7 and became just an ASM236X NVME. And after updating Windows, the SSD stopped being detected by the system at all (on all devices). IF ANYONE KNOWS A SOLUTION, PLEASE TELL ME.

Re: T7 Shield says needs firmware update and Security has to be turned off

Zeder — Mon, 10 Feb 2025 20:49:38 GMT

Were you able to solve this problem? Neither removing the device, nor changing the cable, nor connecting to the phone helped me.