topic Re: Samsung Data Migration tool crashing on Windows 10 2004 in Computers & IT

Samsung Data Migration tool crashing on Windows 10 2004

Union — Sun, 28 Jun 2020 21:02:27 GMT

Anyone had similar errors? The tool does not start at all, each time generates this error to event log:

Faulting application name: Data Migration.exe, version: 4.0.0.11, time stamp: 0x5e8d228f
Faulting module name: SSDInfo.dll, version: 1.0.0.2, time stamp: 0x5e1d5ccf
Exception code: 0xc0000409
Fault offset: 0x0014d937
Faulting process id: 0x24ac
Faulting application start time: 0x01d64d8e64de1ded
Faulting application path: C:\Program Files (x86)\Samsung\Samsung Data Migration\Data Migration.exe
Faulting module path: C:\Program Files (x86)\Samsung\Samsung Data Migration\SSDInfo.dll
Report Id: 050e6777-ee3b-4623-b8de-5ffa76d0e5d7
Faulting package full name:
Faulting package-relative application ID:

Re: Samsung Data Migration tool crashing on Windows 10 2004

Union — Mon, 29 Jun 2020 18:15:51 GMT

after some more testing i concluded that the issue is with "UGREEN M.2 NVMe SSD Enclosure USB C External PCIe M2 SSD Caddy" (https://www.amazon.co.uk/gp/product/B07NNL8VGB) when it is plugged to PC Samsung Data Migration tool crashes. Will investigate futher

Re: Samsung Data Migration tool crashing on Windows 10 2004

larry57 — Sun, 23 Aug 2020 21:01:27 GMT

I have exactly the same issue using any of my two USB-Sata interface.

When I run Data Migration with my USB-Sata plugged in, it simply wont start.

When I run Data Migration with my USB-Sata unplugged, it start, but exits as soon I hit Refresh after having plugged in my USB-Sata interface!

What the f***?

Re: Samsung Data Migration tool crashing on Windows 10 2004

m_n_ — Mon, 24 Aug 2020 17:28:28 GMT

Please check the chip of your USB-NVMe M.2 SSD enclosure/case. I saw information that Samsung Data Migration 4.0 works with JMicron JM583 but doesn't work with ASMedia ASM2362. (Not sure the issue exists in the software or Samsung NVMe Driver or another, though)

I hope somebody already resported the issue to Samsung and they started to work to fix it...

Re: Samsung Data Migration tool crashing on Windows 10 2004

kakaiba — Wed, 16 Sep 2020 13:17:17 GMT

I had a similar issue. Data Migration keeps on crashing ~20 seconds in. After several trial and errors, I found out that disabling BitLocker solves it. I was able to clone my System to the new 970 EVO Plus NVMe M.2 SSD.

Re: Samsung Data Migration tool crashing on Windows 10 2004

sa4hire — Fri, 18 Sep 2020 07:59:34 GMT

Yes, I have the ROG Strix Arion SSD Enclosure and Data Migration 4.0 does not open if I have it plugged in or crashes if I plug it in and refresh. It appears it is also using the ASMedia ASM2362 chip.

Re: Samsung Data Migration tool crashing on Windows 10 2004

bblank05 — Sun, 20 Sep 2020 16:02:08 GMT

you need to disable bitlocker. Open PowerShell and run manage-bde -off C: to decrypt the C drive. While I didn't have bitlocker enabled in the 2004 update it was prompting to activate encryption by default. As soon as I disabled the data started to copy with no crashing

Re: Samsung Data Migration tool crashing on Windows 10 2004

Union — Sun, 20 Sep 2020 22:47:44 GMT

It would be great is migration software would be less temperamental. I ended up installing my windows fresh from ISO.

Thank you for providing root cause. I passed this to Samsung Memory Support <samsungmemory@hanaro.eu> to add to development backlog.

Re: Samsung Data Migration tool crashing on Windows 10 2004

H2OSun — Tue, 13 Oct 2020 18:11:10 GMT

I can confirm this solution worked. Open BitLocker, disable and then turn off. It will go through Decrypting process (which can be a minute or so depending on your old drive (size and speed). (Also BitLocker does not provide a status bar.)

Once it is decrypted, cloning can be done. Thanks for the tip!

Re: Samsung Data Migration tool crashing on Windows 10 2004

Hotkey — Thu, 15 Oct 2020 18:26:40 GMT

I disabled BitLocker but it still continue!

Faulting application name: Data Migration.exe, version: 4.0.0.13, time stamp: 0x5f5038ac
Faulting module name: ntdll.dll, version: 10.0.19041.546, time stamp: 0xd49544eb
Exception code: 0xc0000374
Fault offset: 0x000e6763
Faulting process id: 0x1868
Faulting application start time: 0x01d6a31e5b73fdf8
Faulting application path: C:\Program Files (x86)\Samsung\Samsung Data Migration\Data Migration.exe
Faulting module path: C:\WINDOWS\SYSTEM32\ntdll.dll
Report Id: d80a5bf2-2441-4e98-bccc-6b711d4b27f1
Faulting package full name:
Faulting package-relative application ID:

Re: Samsung Data Migration tool crashing on Windows 10 2004

tambor81 — Sat, 19 Dec 2020 03:17:31 GMT

You got it right! that worked for me too. Thanks for the hint

I got the Samsung 1TB 970 Evo Plus PCIe NVMe M.2 2280 interface and the Enclosure: Shinestar NVMe to USB 3.0 Adapter, with this combo it was crashing at the exact 20 sec.

After suspending and disabling bit locker , after the 2 hours decrypting, the migration started to work flawlessly.

Re: Samsung Data Migration tool crashing on Windows 10 2004

andrewk65 — Mon, 28 Dec 2020 03:20:50 GMT

Great to see this. I have exact same issue cannot migrate data. Process starts then just disappears after 20 secs. Found I have bitlocker enabled. Very frustrating Samsung tech support couldn't tell me to check this despite probably 12 hours on tech chat line and even sending a replacement card. Seems all Windows 10 pc have this issue yet tech support told me they had never heared of the problem before.

Re: Samsung Data Migration tool crashing on Windows 10 2004

danny212222222 — Tue, 23 Mar 2021 16:05:57 GMT

gamil , online banking app , call of duty mobile , chrome browser all failing to load , continuously crashing and not loading