topic Re: need a firmware update link for my SE-506BB/TSBD Samsung Blu Ray Reader/writer... HEEEEELP in Computers & IT

need a firmware update link for my SE-506BB/TSBD Samsung Blu Ray Reader/writer... HEEEEELP

macheadincov — Wed, 12 Apr 2017 05:36:46 GMT

I need a firmware update link for this blu rAY WRITER I HAVE CONNECTED TO MY mAC MINI ..

Was working just fine until yesterday and now wont allow my mac to recognise discs etc..

says each time

dISC not recognised or disc corrupted ... says it on every single one and Apple advised my to get a firmware update for this... sAMSUNGS WEBSITE is impossible to find one for it

PLEASE...HEEEEELPPP

Re: need a firmware update link for my SE-506BB/TSBD Samsung Blu Ray Reader/writer... HEEEEELP

AntS — Mon, 17 Apr 2017 11:59:31 GMT

Hi @macheadincov.

Samsung external hard drives etc. are partnered with Seagate, so is this site any good for you: http://support2.seagate.com/?

Re: need a firmware update link for my SE-506BB/TSBD Samsung Blu Ray Reader/writer... HEEEEELP

CarolinaW — Sun, 23 Apr 2017 19:37:17 GMT

Hi @macheadincov! Has this issue been reolved yet? Please let us know!

Re: need a firmware update link for my SE-506BB/TSBD Samsung Blu Ray Reader/writer... HEEEEELP

macheadincov — Sun, 23 Apr 2017 20:09:07 GMT

Not yet ... I've manages to get the drive recognized and run DVD and a standard blu ray throughtbut, but won't read the 3D blu rays at all !!
Tried several different ones and gave software to run it, but does seem as if the 3D driver is completely missing or something ?
Very frustrating

Re: need a firmware update link for my SE-506BB/TSBD Samsung Blu Ray Reader/writer... HEEEEELP

soleo — Fri, 16 Jun 2017 22:15:56 GMT

are you serious, Samsung support? Have you ever been to the Seagate support site? They only accept a request when entering a serial number of their own product.

Its not our problem, its yours. so please help immediately and get in touch with them yourselves.

This is a waste of ime for several people, who have the face problems

thanks

Re: need a firmware update link for my SE-506BB/TSBD Samsung Blu Ray Reader/writer... HEEEEELP

AntS — Sun, 18 Jun 2017 08:30:49 GMT

Hi all. This direct link to the Samsung/Seagate drive support site might be better for you.

Re: need a firmware update link for my SE-506BB/TSBD Samsung Blu Ray Reader/writer... HEEEEELP

wilburforce — Tue, 20 Jun 2017 18:03:37 GMT

Why can't samsung have the drivers of the products that they put thier name on?

Re: need a firmware update link for my SE-506BB/TSBD Samsung Blu Ray Reader/writer... HEEEEELP

soleo — Wed, 21 Jun 2017 07:09:25 GMT

Again this is not helpful.

When entering the serial number, the product can not be found.

Besides we are not talking about hard drives, but about an external BD player.

We expect a sloution and not hidden hints to get whats needed. This is exhausting

Re: need a firmware update link for my SE-506BB/TSBD Samsung Blu Ray Reader/writer... HEEEEELP

MaNuChao — Fri, 14 Jul 2017 16:14:47 GMT

Dear Samsung,

Have the same problem.

Seagate does not offer anything related to Samsung external BD 506.

Please provide firmware update.

Thank you to avoid customer disappointment.

Re: need a firmware update link for my SE-506BB/TSBD Samsung Blu Ray Reader/writer... HEEEEELP

MaNuChao — Fri, 14 Jul 2017 16:35:46 GMT

Plus there seem to be unofficial homepages that refer to Samsung BD drivers. It seems like others are using this lack of support by Samsung to free ride ...

Re: need a firmware update link for my SE-506BB/TSBD Samsung Blu Ray Reader/writer... HEEEEELP

AntS — Tue, 10 Oct 2017 14:05:29 GMT

Hi @wilburforce, @soleo, @macheadincov, and @MaNuChao.

Apologies for the missteps along the way and the time it's taken, but we've now tracked down the correct Support team for the SE-506. Check out TracyR's post here for details.

Re: need a firmware update link for my SE-506BB/TSBD Samsung Blu Ray Reader/writer... HEEEEELP

WomanRising — Wed, 27 Dec 2017 19:25:47 GMT

I had the same issue with this same device that I used on my imac desktop. Now its useless, the funny thing is, i have only used it a few times, after i did the iOS updates, i got nothing!! I tried it on windows computers with the same results, nothing.. How do I get notifications about any updates for this threads?

Re: need a firmware update link for my SE-506BB/TSBD Samsung Blu Ray Reader/writer... HEEEEELP

asdfkd — Wed, 27 Dec 2017 18:42:54 GMT

I updated to firmware ts01, but still no success. So I have the same problems as the others *****. Please provide a firmware update!

Re: need a firmware update link for my SE-506BB/TSBD Samsung Blu Ray Reader/writer... HEEEEELP

WomanRising — Wed, 27 Dec 2017 19:27:46 GMT

I ditched the cord that came with the dvd player and purchased a cord compatible with USB 3.0 and it worked like a charm. I plugged it in and it automatically started up the dvd program that comes with Imac's.

Re: need a firmware update link for my SE-506BB/TSBD Samsung Blu Ray Reader/writer... HEEEEELP

asdfkd — Wed, 27 Dec 2017 20:12:16 GMT

Can you give me a link to that cable, please?

Re: need a firmware update link for my SE-506BB/TSBD Samsung Blu Ray Reader/writer... HEEEEELP

SwissChris — Wed, 31 Jan 2018 14:29:19 GMT

The problem is not confined to Samsung, as my LG internal BD writer is having the same fault. It can read / write cds / DVDs but when it comes to Blu-Ray, neither can read or write, although both drives used to. If something has changed so that we are no longer allowed to read / write Blu-Ray then the manufacturers will have to remove all such drives from the market. i think the problem is with the Codec.

Re: need a firmware update link for my SE-506BB/TSBD Samsung Blu Ray Reader/writer... HEEEEELP

TIMMRY — Tue, 03 Apr 2018 13:33:43 GMT

Spent over anhour on the phone beingg transfered and disconnected by Samsung support.

Bootom line is they no longer make this model, do NOT have hte software or firm ware posted on their website (in 20218 are you kidding me!?!?!?! - i can still download drivers adn software for an HP Laserjet printer and they dicontinued those almost 20 years ago!!!) and when i asked to a speak to a supervisor they were unavailable.

I will NEVER purchase another Samsung product EVER. Worst customer service i have experienced in a decade or more.

TOTALLY UNACCEPTABLE!!!!!!

NOT HAPPY!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Re: need a firmware update link for my SE-506BB/TSBD Samsung Blu Ray Reader/writer... HEEEEELP

Harry_ness — Thu, 26 Apr 2018 15:37:14 GMT

Hey I figured it out after several months - whatever Apple did in their OS, it seems to related to power of the BD writer.

Just fYI I'm on TS02 for my Toshiba-Samsung Storage Tech (TSST) SE-506CB Blueray writer, Imac 2015 on high sierra.

I have it connected to an Anker USB 3.0 *powered* port - if you have a USB hub /w the powered port put it on there.

After that I've been able to write DVD's. I used to always get this unrecognized command, and the BD writer would reset itself.. I figured if it reset, it was probably power draw related.

Re: need a firmware update link for my SE-506BB/TSBD Samsung Blu Ray Reader/writer... HEEEEELP

Anonymous User — Thu, 07 Jun 2018 14:06:46 GMT

Worst support ever

Will not buy any products from samsung in the future

providing no driver updates just 7 years after it came out is unacceptable

Re: need a firmware update link for my SE-506BB/TSBD Samsung Blu Ray Reader/writer... HEEEEELP

MP6 — Wed, 20 Jun 2018 09:16:13 GMT

Bump from another user.

This needs fixing, please. It is entirely unacceptable, Samsung.