topic Re: Samsung Galaxy Book2 Pro 360 not turning on & red light on constantly. in Computers & IT

Samsung Galaxy Book2 Pro 360 not turning on & red light on constantly.

MrT_Stephens — Sat, 07 May 2022 10:21:38 GMT

Hi,

I'm just wondering if someone could help I brought the Samsung galaxy book2 pro 360, no less than 1 month ago and I closed the screen down yesterday without shutting down and know I can't get it to switch back on.

Also, the battery indicator LED is constantly red even when the charger is not plugged in.

I have tried holding the power button down to shut it down, holding the volume down key and power button at same time, etc. So far nothing works.

This is very disappointing that an issue like this has happened, after no less than 1 month of owning it as this laptop was not cheap.

I am also a student so I rely on my laptop every single day. I also have online exams coming up this week. So i really need it to work. I would be very greatful if someone could help.

Thanks.

Re: Samsung Galaxy Book2 Pro 360 not turning on & red light on constantly.

JAMES4578 — Sun, 08 May 2022 18:36:28 GMT

Hi @MrT_Stephens Did you hold the power and volume down button simultaneously for at least 10 seconds? If that does not work connect the charger and at least see if you can partially recharge. In other words leave for a while once connected and then see if will power on. see some information here support/knowledge-base-Galaxy Book

Hopefully your work will be accessible, however it is advisable to back it up. information about Back up options here : https://www.samsung.com/Recovery Options

Re: Samsung Galaxy Book2 Pro 360 not turning on & red light on constantly.

jlcordova — Tue, 17 May 2022 00:01:36 GMT

Hello, were you able to solve this issue?

Re: Samsung Galaxy Book2 Pro 360 not turning on & red light on constantly.

Jake Hoeffner — Thu, 02 Jun 2022 14:50:04 GMT

I'm having this issue too! Any luck?

Re: Samsung Galaxy Book2 Pro 360 not turning on & red light on constantly.

MrT_Stephens — Thu, 02 Jun 2022 15:05:46 GMT

Hi, I have had this issue multiple times know and i have tried everything to sort it and the only solution, that i currently have is opening the laptop up and disconnecting the battery for about 20 seconds. But i wouldn't advise doing this unless you know what you are doing because its not the easiest to get in the first time.

Thanks, Tom

Re: Samsung Galaxy Book2 Pro 360 not turning on & red light on constantly.

Prospero74 — Fri, 03 Jun 2022 09:02:31 GMT

I have the same problem i cant figure out whats wrong

Re: Samsung Galaxy Book2 Pro 360 not turning on & red light on constantly.

MrT_Stephens — Fri, 03 Jun 2022 09:12:58 GMT

Does anyone who has had this issue use a thunderbolt expansion hub. Because in my case from what I can tell its to do with not shuting the computer down properly then plugging in the thunderbolt expansion hub.

Re: Samsung Galaxy Book2 Pro 360 not turning on & red light on constantly.

Prospero74 — Fri, 03 Jun 2022 09:31:22 GMT

I have a Lacie Dock unit with charging and hub to my monitor so i plug it in there

Re: Samsung Galaxy Book2 Pro 360 not turning on & red light on constantly.

jlcordova — Fri, 03 Jun 2022 17:42:13 GMT

I also had it connected to a docking station through the thunderbolt when this happened

Re: Samsung Galaxy Book2 Pro 360 not turning on & red light on constantly.

MarvelousSmurf — Fri, 22 Jul 2022 18:02:15 GMT

I have similar problem after using Thunderbolt expansion hub. Can't power on my Galaxy Book2 360 13" anymore. Its completely dead other than the green LED light on continuously. They clearly have an issue with this new model to do with battery and power! Either not working or over heating... my device is only 6 weeks old. Samsung support are waste of time.

My is registered but I can't use online support to book a repair as the site will not recognise the serial number (even though it is correct). Tried calling support who couldn't help and would only book a pick up repair even though Samsung offer both doorstep repair and take to a UK service centre. They couldn't sort either option. As I don't want to send it via a courier given the personal data on it, the only option is a refund apparently... I also bought a Watch4 and a S22 Ultra at the same time as my Book2. All with 2 years Sansung Care+ Overall sound £3000+ Now I have a useless device and cant get service or support. Will never buy Samsung again. I was about to buy 2 new 2022 QLED TVs but will buy LG or Sony instead

Re: Samsung Galaxy Book2 Pro 360 not turning on & red light on constantly.

MrT_Stephens — Fri, 22 Jul 2022 18:10:19 GMT

Hi, Yes I had this issue multiple times. The only way I could fix it was by opening up the back of the laptop and disconnecting the battery for about 10 seconds. It's a shame that they still haven't fixed this issue because it's an amazing laptop.

Just to make sure you are plugging the thunderbolt expansion hub into the first left port and not the right side port. Because I was plugging the thunderbolt expansion into the right side port which isn't the thunderbolt 4 port and this was when I was getting this issue. Recently I haven't had this issue at all.

Re: Samsung Galaxy Book2 Pro 360 not turning on & red light on constantly.

MarvelousSmurf — Fri, 22 Jul 2022 18:28:36 GMT

No was plugging into the left first port with the lighting icon

Re: Re: Samsung Galaxy Book2 Pro 360 not turning on & red light on constantly.

MrT_Stephens — Fri, 22 Jul 2022 18:35:09 GMT

Ok cool well currently the only solution that I have found is to open up the laptop and disconnect the battery for 10s, but this will void the warranty I think so its your choice if you want to do it.

Re: Samsung Galaxy Book2 Pro 360 not turning on & red light on constantly.

MarvelousSmurf — Fri, 22 Jul 2022 18:44:36 GMT

I would do that if it didn't void my 2 year Care+ package as well as warranty!! Samsung will only infer a pick up repair via courier. Don't want to send via courier with my data on it as they lost my trade In phone... Will have to exercise legal right to refund instead

Re: Samsung Galaxy Book2 Pro 360 not turning on & red light on constantly.

Zozom — Mon, 15 Aug 2022 13:42:44 GMT

Could you fix it?

Mine isn't even 4 week and now it's not turning on

I don't know what to do with all the security data I have on it

Re: Samsung Galaxy Book2 Pro 360 not turning on & red light on constantly.

MrT_Stephens — Mon, 15 Aug 2022 13:47:51 GMT

Hi, I fixed mine multiple times by opening it up and disconnecting battery for 10 seconds. But this will void the warranty so its your choice if you want to do this. What was the last thing you done, or what did you have plugged in when you switched it off.

Mine has seemed to sort its self out I'm not sure if this, is due to an update.

Thanks, Tom

Re: Samsung Galaxy Book2 Pro 360 not turning on & red light on constantly.

TechyGuy1 — Thu, 16 Oct 2025 07:45:59 GMT

How did you fix it bro ,I have the same situation rn

Re: Samsung Galaxy Book2 Pro 360 not turning on & red light on constantly.

MrT_Stephens — Thu, 16 Oct 2025 08:05:15 GMT

Hi,

The way I ended up fixing it was opening the laptop up and fully disconnecting the battery for about 30 seconds. Then it worked. Then I updated to the latest firmware using Samsung update and I never got this issue again. I hope this helps.
Thanks, Tom